Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract with Summit to INSTALL a solar array on my property was completed on February 1, 2025. Payments of $16800 and $1800 ($18600 total) were made then. Another payment of $20544 was made on February 20, 2025. Summit has received $39144 from us. They have not installed any panels on our roof as contracted. They do not communicate with us unless we prompt them via email, and those communications have little content. There is no schedule in place for installation, nor has any Summit employee performed any service on the property. We feel that fraud is occurring. They have taken our money but have provided no service or product. We are about 100 days into this relationship at this time. Since they have had our money, we have also lost the investment potential of the funds. I also fear that they will try to get more money from us. It seems that it was a bad decision to go with this company. They appear to have an image of organization, but no action.

  

  Business Response

  Date: 05/14/2025

  Hello, 

  We have recently scheduled the install for ******** **** for Tuesday and Wednesday, May 20th-21st. Weather permitting, well be completing the installation then.
  
  We do apologize for the delays with *** ***** project, but the permitting and Interconnection process has been lengthy. We have been in communication with *** **** throughout the process, but in an attempt to create better communication, weve made our Team Lead her new point of contact to ensure a better experience for her moving forward.
  Concerning the payments, the payment terms are well listed out in our attached contract with *** **** on Page 9, Exhibit A: Schedule of Payments. Any concerns about fraud are misplaced. Rest assured, Summit has installed thousands of systems across the Northeast, and seek to fulfill another great Solar Install for *** *********** look forward to completing a great solar project for *** ****.
  Thanks,
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Summit Energy regarding unpaid commissions for solar sales I completed while working as an independent sales consultant. According to the contract I signed, commissions were to be paid after installation and I was always paid the Friday following an install without any ********** of the sales, for a customer named *******, was installed on February 17, 2024, and I still have not received my commission for that deal. Summit is now claiming that because Im inactive, I have to wait until final funding is received before getting paid. I asked them to provide a copy of the contract or written policy that supports this new condition, but they never responded to my email.This change contradicts the agreement I signed and the way commissions were handled previously. Im not the only one other consultants are also not getting paid after successful installations. This is a pattern of unprofessional conduct and withholding of earned income.I am requesting full payment for the commissions I earned, including the sale for ******* installed on February 17. I ask that Summit provide a breakdown of all deals processed under my name and issue the full amount owed. I also request written clarification of their current payment policy and that they honor the terms outlined in the original contract I signed

  

  Business Response

  Date: 05/15/2025

  To whom it may concern,
  We appreciate the opportunity to respond to the complaint filed by *** ********. In recognition of her concerns, its important to clarify the terms of our agreement and our actual practices.
  Per the signed Solar Consultant Agreement, compensation is only earned and payable if the consultant remains in good standing and active, and provided all contractually required expectations are achieved. As a means to encourage and support increased production from our sales teams, Summit will advance commissions at 2 different milestones: permit submission & installation, with a final commission payment after final funding has been received from the lender(s). When a sales person departs the organization and stops submitting new deals, Summit reverts back from advancing commission at the milestones described above, and typically agrees to make final commission payment to the sales person after Summit has received all of the funds from the lenders associated with the solar project(s).This is done to protect the organization from customer cancellations, changes in project scopes that would require sales rep ************ etc.  This was the case with *** ********. We have explained to her that we would pay all of her outstanding commissions upon actually receiving the funds from the lenders that **** has arranged with our customers. Exhibit A further outlines that commission is only fully earned upon installation and fulfillment of back-end conditions.
  Despite having no contractual obligation to pay any further commissions to an inactive consultant, our company has gone above and beyond by offering a good-faith accommodation: for inactive consultants, we calculate any remaining eligible commission once all active deals reach their final milestones. We then apply a standard inactive addera deduction to account for the internal resources needed to manage and complete those deals post-inactivity, such as customer cancellations, changes in project scopes that would require sales rep ************ etc., as referenced above. This is done to fairly cover the cost burden that shifts back to the company once a consultant disengages.
  In this consultants case, she became inactive and, as such, no longer qualified for milestone-based payments or any further commissions. However, in good faith, and despite no obligation to do so, we have allowed her to remain eligible for any remaining commissions once due under the inactive policy described above.
  We believe this is a fair and transparent approach that not only complies with the agreement but also provides compensation where none is contractually required. We remain committed to handling this matter professionally and respectfully.
  Sincerely,
  Summit Energy Group
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunova Solar in Tx and Summit Energy in Ma.Panels on home when purchased in Jan 2024.Leaks in ceilings of several rooms with much ongoing damage since that time.System was 3 yrs old at time of purchase.Both companies had their representatives come more than once and now say they are Not responsible.Inspectors and homeowner took photos over time . Inspectors indicated and showed homeowner where leaks were caused by areas of installation by Summit Energy .We need repair now and believe Solar companies strung us along for a year and they are accountable for damages

  Customer Answer

  Date: 03/07/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out. As we discussed, We have referred your concerns to your homeowner's insurance company as well as our insurance company for further review. Given the nature of the issue and the timeline involved, they are best positioned to assess the damages and determine the appropriate next steps. I understand how frustrating this situation has been, and I appreciate your patience throughout the process.

  Thank you

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Marc

   

   

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels for my residence that were operational in June 2023. In October 2023, I started to observe performance issues with some of the panels. Since October 2023, Summit has performed 7 service calls regarding this matter. In April 2024, after a service call, I observed the panels in question to be operating as I expected in that they were working near the same as adjacent panels that are all south facing towards the sun. In October 2024, the issue came up again had several service calls with no resolution. At this time, Summit is telling me the system is performing as expected. I am seeking to get the system to the operational state that I observed in April 2024. Please note that the solar panels come with a 25 year warranty. It would be implied that the system needs to be fully functional which is my issue in that the panels my be fine but the system as a whole is not operating as it did in April 2024. If needed, I have an excel file that documents the system performance at the various times stated above.

  

  Business Response

  Date: 12/24/2024

  Hello,
  Thank you for reaching out and for providing a detailed account of your system's performance concerns. We understand how important it is to you that your solar system operates optimally, and we appreciate the time and effort youve taken to document these issues.
  After reviewing the history of your service calls and analyzing your systems performance data, we want to ensure that we address all potential factors impacting your system. In a case like this, there are a few key factors that we typically troubleshoot to ensure optimal system performance 
  Visits conducted : 
  January 23, 2024 - ******* *********
  March 25, 2024  ****** Lamarche 
  December 4, 2024 **** Romano 
  Weve investigated:
  Optimizers/Wiring: *********** teams have thoroughly inspected and confirmed the integrity and functionality of the wiring and optimizers.
  Modules/Panels: Each panel has been assessed, and no defects or operational failures were detected.
  Shading: Weve also examined shading impacts, particularly noting that ***** is typically an optimal time for solar production due to minimal shading. Seasonal changes in shading patterns can affect performance, and these variations are reflected in the production levels you observe throughout the year. 
  Through these efforts, we have determined that your system is delivering at the expected production level based on its design, location, and environmental factors. While we acknowledge that ***** 2024 reflected peak performance conditions, seasonal shading differences can influence output, and this variation is not indicative of a system defect. 
  Given the extensive service efforts weve undertaken to address your concerns and the systems verified performance, we believe weve acted in good faith to resolve any underlying issues. At this point, we are unable to conduct further troubleshooting visits without passing on the associated costs. If you would like to pursue additional service visits, we can provide you with a cost estimate.
  We value your partnership and your trust in Summit. If you would like us to review the data youve collected or if you have any further questions, please dont hesitate to share it with us.
  Thank you for your understanding, and were here to help ensure you continue to benefit from your solar investment. 
  

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The reason I am rejecting the Summit response is because they are not considering the output per a given hour for the 12 panels that are south facing the sun.  In these 1-hour intervals, all 12 panels see the same amount of sun with no shading.  However, in my analysis, I can clearly see that there are 3 panels that are severely underperforming when compared to the other 9 panels that are experiencing the same amount of sun.  I've previously provided evidence in April 2024 where the 12 panels did perform essentially equal and as expected.  I am wanting to return to that level of performance as it does not have any dependency with regard to the time of year for the 12 panels that are south facing the sun. ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October 2023, we have been paying ************* $186.74 for solar panels that are NOT operational. Vision Solar who was our original company declared bankruptcy in late 2023 and Summit Energy took over. I attached here an email from Summit Energy stating that they cannot finish the job. We have paid ************* $2,240.88 to date and our solar panels have not had any work done on it to make it operational. We'd like to get the solar panels working or have another option open to us if there is one. Summit Energy does not communicate at all with us person to person. A 3rd party, Green Lancer, who is coordinating our project is the only communication I have ever received in 12 months. Summit Energy is AWOL. I look forward to BBB's assistance on this matter. Thank you! **** ********

  

  Business Response

  Date: 10/17/2024

  Thank you for reaching out and sharing your concerns. I truly apologize for the frustration and lack of communication youve experienced, and I want to make sure we address this properly moving forward.
  
   From what youve shared, it sounds like there has been confusion following your completed installation with Vision Solar. I can only imagine how difficult this has been after their bankruptcy. After reviewing your project and conducting a site visit of your installation (originally completed by Vision Solar), we unfortunately found a code violation that prevents us from servicing your home. We relayed this issue to Green Lancer, who has been coordinating your service, but we acknowledge there has been a gap in communication regarding this matter.
  
  While we would very much like to assist in making your system operational, the code violation makes the necessary work not feasible at this time. I sincerely apologize for the confusion, and while Summit Energy is a third-party servicer in this case, I want to make sure youre provided with all the information you need yet we are not allowed to communicate findings to the customers. We are only paid to go out and assess the situation and report findings back to Green Lancer. This unfortunately is on them to communicate.
  Please dont hesitate to reach out with any further questions, and Ill do my best to assist in any way possible. 

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint in regards to predatory sales practices and deceptive advertising. I was approached by a solicitor who knocked on my door to schedule a free energy consult. We were looking for a Solar provider anyways, so I figured it wouldn't hurt. Shortly after, I received a call saying that I would be receiving a complimentary Amazon giftcard just for my wife and I (the homeowners) to attend the meeting. The presentation occurred on August 27th, and I was told I would get an email with the full proposal shortly. After two weeks I received nothing, so I reached out to the *** who said he would 'look into it'. A week later, again, nothing. Again, said he would 'look into it'. A MONTH goes by with nothing. I wind up calling Summit and connecting with a manager, who connects me to another manager, who is seemingly apologetic. Within ****************************************************************************************************************************************** They clearly have my email address as I received the plans from them. I reached out again in October that I still had not received the giftcard and they said they would look into it. It has now been almost 2 months since I was approached and still nothing. I feel as if this approach to acquiring customers is misleading and predatory. If this company is this careless before even completing a sale, I'd hate to see how they would act once the dotted line is signed.

  

  Business Response

  Date: 10/15/2024

  Hello,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustrating experience you've had. We understand how disappointing the delays in communication and the missed delivery of your Amazon gift card must have been. We’ve looked into the issue and have ensured that your gift card is now on its way to your email. Please keep an eye out for it in your inbox within the next 24 hours. If you do not receive it by then or have any further concerns, please don’t hesitate to reach out to us directly, and we will promptly address the situation. We deeply value your time and patience, and we hope this resolves the matter. Thank you for considering Summit and we’re committed to improving your experience moving forward.

  Thank you, 

  Rose

  Customer Answer

  Date: 10/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22413380. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Max Reinhard

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 Summit Energy installed solar on my roof. In May 2022 I contacted ************************* via text to let him know that my solar wasn't working and my electric bill was increasing. I never got a respond from ******. In June 2022, I hired a company to add gutter guards to my gutters and they informed me that pigeons were nesting under the solar, so I contacted ****** again in August of 2022, no reply. On November 28, 2022 I again contacted ****** via text about my solar panels not functioning. This time I received a reply from ****** with a cc to *******************, asking him to look into my problem, months goes by and I never heard from ****** or ****. In March 28, 2023, I sent ****** a text asking for assistant, he replied, that he's in a meeting and can't talk now. I texted him when will i get my solar fixed? no answer. On May 24, 2023 I contacted ****** again asking him to call me. no respond. On May 25, 2023 I told ***************** losing patience with my solar not working and my electric bill is getting high. I again contacted ****** on June 22, 2023 asking to give me a name of someone I can contact about the solar no respond. I didn't hear or see anyone until July 10, 2023, to look at the problem. They removed all the panels. Then ***************************** from summit send me an estimate with $17000 plus to reinstall the solar panels because they were damaged by the pigeons. I told hiom I didn't have the funds, I renogotiate and give me a price of $8000. I think its unfair for me to pay them to reinstall panels after they waited till the situation got to extreme and the cost is outrageous. i will like them to remove the bars from my roof and refund me the thousand of dollars i paid for the system.

  

  Business Response

  Date: 03/28/2024

  Dear ***********************, 
  Thank you for bringing your concerns to our attention regarding the issues you've experienced. We had no intention of causing you any frustration and appreciate you reaching out to us to voice your concerns. You have described that you have experienced significant delays and miscommunications and we regret that we did not meet your expectations in terms of responsiveness and support.
  We want to reiterate the details regarding the damage to your solar equipment caused, specifically by squirrels and birds. The damage incurred, categorized as "Damage from Animals," is not attributed to any workmanship issues caused by Summit Energy or our installers. If the damage had fallen under our workmanship warranty Summit would always be proactive in repairing the issues presented. In addition you have a cash installation agreement rather than a power purchase agreement the solar equipment damaged or in proper condition ultimately belongs to you. To clarify the responsibility for repairs and maintenance falls under your ownership since there is no third party owner.
  Our team visited your property at no charge to assess the extent of the damage, which necessitated the removal of the solar panels to fully evaluate the repairs required underneath. The damage created by the animals was rather extensive and would require much of the equipment to be replaced. Unfortunately the magnitude of damage is not covered under our agreement. Ultimately you have refused to take the Summits provided course of action and we are still open to honoring the original estimate to replace damaged parts and reinstall the system.
   Moving forward, we will ensure better communication and responsiveness from our team and ensure your inquiries are routed to the correct people. 
  Once again, we apologize for the inconvenience caused and appreciate your patience as we work towards a resolution.
  Best regards,
  
  

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Summit Energy to install a solar system with a battery backup system in our home. I also hired the company's construction division, Peak, to install a. new roof on our home. The company has failed to install an operational system, which has led to led to us paying for both the solar system and electricity from May until the current date. The current and most troubling issue with the project is with the backup battery system. Summit failed to obtain a permit from our town to build the "room" they claim was necessary to house the lithium ion battery. No construction materials or plans for the construction of the "room" were submitted to the town or to us. I was shocked when they came and built a closet for the battery with no ventilation. As the battery was being installed I noticed that there were cooling fans at the top of the unit. I was told that fire rated door to this "room" had to be closed and locked at all times to operate the battery system. I asked multiple Summit employees how the battery could cool itself in a 4x4 room with no ventilation. The only response I get is "that's the code". I asked many times for Summit to provide me with the code, and they have refused. The manufacturer's installation requirements for location and compliance. call for the unit to be installed in a well ventilated area. This "room" is not well ventilated. I told Summit multiple Summit employees including the person holding the *** on the project that we are not at all comfortable with the battery that needs to cool itself operating in the closed room, because the unit will not be able to cool itself. I have spoken to many professionals in researching this issue, even some in the solar industry. Not one person has disagreed with my concerns that the system can't operate safely in this "room" Summit has been deceptive and deceitful refusing to pay any attention to our safety concerns. They laugh when they are held accountable for their many mistakes.

  Customer Answer

  Date: 10/07/2023

  I have not heard from the business in response to my complaint. Summit Energy has ignored all of my attempts to communicate with them. Summit has refused to have a meeting regarding the many issues with this project, ignored attempts to find a compromise, refused to address electrical problems in our home that have occurred after their electricians worked in our home, refused to provide the ************* code they say was followed to build the battery room on this project, refused to provide extended warranty coverage information, and refused to accept any responsibility for breaking ************* laws and code or for failing to install the battery according to Generacs manufacturers specification and compliance. Summit Energys failure to follow Generacs specifications and compliance and ************* code will void the warranty on the battery, and from Generacs manual, result in a loss of life, death or serious injury. This deceptive, deceitful company is torturing our family. 

  

  Business Response

  Date: 10/10/2023

  Dear *****************************, 
  We appreciate your feedback regarding your experience with Summit Energy and Peak Construction, and we are sorry to hear about your concerns. We take all customer feedback seriously and want to address the issues you've raised in your review.
  Firstly, we would like to clarify the steps we have taken to address your concerns:
  We value open communication with our customers and strive to resolve any issues promptly. Our CEO and CRO met with you in our headquarters office earlier this year to discuss your concerns regarding your solar installation to ensure the importance and value of communication.
  Compensation for Timeline Delays: To compensate for any timeline delays you experienced, we provided you with up to $7500 and a free Generac component. We understand that project delays can be frustrating, and we are committed to making amends where necessary.
  Our VP of Operations, Master Electrician, and Director of Construction have visited your property to review procedures for the building inspection code and compliance articles. Your system has passed the electric inspection, indicating its safety and functionality according to industry standards. The financing company Sungage has the verification form you signed signifying the completion of your installation. 
  Regarding the issue with the battery room and ventilation concerns, we would like to provide some clarifications:
  Battery Room Permit: We apologize if there was any confusion regarding the permit for the battery room. However, it is important to note that the design and construction of the battery room were in compliance with the local building codes and regulations, which were reviewed and approved by the relevant authorities. We are currently facing a miscommunication regarding the interpretation of a Properly ventilated room 
  Ventilation: We understand your ventilation concerns. While you believe the room should have more ventilation, it is essential to mention that the battery unit installed comes with built-in cooling fans and meets the manufacturer's installation requirements. The design and construction of the room were done to ensure the safety and functionality of the system required by the manufacturer's requirements and municipal standards. If you have specific concerns about the room's ventilation, we would be open to discussing potential modifications, outside of our standard procedure but please note that any changes may result in additional costs. If there are any further concerns please contact the battery manufacturer Generac to talk through them, as Summit has installed to their specifications and local building codes. 
  We genuinely care about your safety and satisfaction with our services. We want to assure you that we have followed industry standards and regulations in the installation of your solar system and battery backup. The solar system is currently able to function properly yet we do not have permission to operate it as you have halted the project deterring us from completing the building inspection and filing for permission to operate from the utility due to battery room and electric concerns. Our Team has continued to work through your project and provide you with the answers you need. 
  If you have any additional concerns please reach out to us. Summit has been maintaining communication with you throughout this process and we are open to fielding your concerns. 
  Thank you for choosing Summit Energy and Peak Construction for your solar and roofing needs.
  

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  Summit Energys response to this complaint makes very little sense. In trying to be fair and resonable I decided not to specifically bring up issues Summit had taken responsibility for and attempted to correct. I dont know what up to $7500.00 in compensation means. We were compensated $6000.00. The Generac component you speak of giving us was actually done by the salesman for sending Summit a referral for a new customer. I think we earned that. The monetary compensation I believe we earned also. It covered the lies you seem to have told ******* about the status of our project and the lies you told us about the status of the project. It also covered the fact that Summit after lying to get funding released on March 27, promised to complete the work that was reported to be completed to Sungage (that actually hadnt been completed) on Wednesday March 29. No one from Summit showed up on March 29 and no one from Summit even called. No one from Summit seemed particularly interested in saving the project as we were out after you took our money and no called no showed. The customer service was atrocious until the salesman got involved and got a resolution that compensated us. We had assurances as well that the work would be completed quickly. Communication was terrible, crews were showing up unscheduled and unannounced. Summit callously told us we denied access to the house when the unscheduled visits occurred, and complained about the money lost in sending the crews out. A service appointment to fix connections on the roof for the solar panels had Summit send a person out to fix the cellular communication unit. I let the person in to check to make sure what he was sent to fix was working. As soon as he saw the inverter he said, 0h. Your system is not on?.  I said No. He said, Well thats why there is no cellular communication. There were an extraordinary amounts of appointments to fix issues. We were put through so much stress, and lost time and money accommodating all of the appointments. Not to mention the time wasted waiting weeks for appointments to be scheduled, then having to call the office only to find out nothing had been scheduled but they would get on it. This is what we were compensated for.  
   The monetary compensation did not cover the fact that the roof permit was never closed before the solar panels were installed. It also doesnt cover the fact that no permit was obtained to build the battery room. Theres no confusion. Summit did not obtain a permit. No necessary requirements by ************* law, and the code to build the battery room were followed. All construction materials and plans for the room were supposed to be submitted and Summit failed to do so. The plans and construction materials for the battery room should have been included in the *** for the project and Summit did not provide them in the ***. What I was originally told would be built was changed at some point with no change order or communication related to me. I was shocked to see what was built. Nothing I ever was given the chance to approve though.
   The battery is not installed to manufacturer specifications. It calls for the battery to be installed in a well ventilated area, which this battery room Summit constructed is not. Yes the battery has cooling fans, which thankfully I saw during installation. Summit tells me the code, which I am still waiting for you to provide, calls for the battery to be operated only with the door closed and locked. With no ventillation the warm air will circulate back over a hot element and get hotter. How will the battery cool itself? Theres no airflow. This would create a high risk of the battery overheating and failing which would be catastrophic. No one I have talked to disagrees. 

  Yes I met with the *** and CRO and was assured there would be no more problems. All we have had is problems. The ** of Operations had to come to my property because the building inspector called him out as his CSL is on the project, even though he breaks the MA laws that require him to be onsite. To supervise the project. He was never onsite during any of the work. That ** listened to my concerns and promised to review studies that showed the dangers with the lithium ion batteries overheating and exploding, and also releasing toxic gases. The ** also promised to get a conference call with Generac regarding the battery install, because Generac wont talk to homeowners because they dont want me to work on the battery myself. I forwarded the ** the promised material and followed up over the course of 3 days with no response except an email chain of him making an appointment with the building inspector to come back to my property to fix s**** patterns. The ** ignored calls and emails. I could not even tell him the appointment would not work for us. I tracked him down on his cell phone which he blew his stack about me calling. He was going to a dinner party and was upset that I called his personal phone after he ignored me all week. I called the number he gave me after having an employee laugh at me on the phone when I told her I needed to speak to the ** or the owner by the end of the day, before the weekend. The ** subsequently banned me from coming to the office when I requested a meeting with him and the owner, banned me from calling the office, banned me from contacting anyone at Summit Energy telling me that everyone yes everyone at Summit is threatened by me and afraid of me, and told me I am only allowed to contact him via email. All so he just didnt have to deal with me. I dont even know how we are supposed to let anyone from that company on our property. Theyve not shown that we can trust them. They lie about everything. Thats grade A customer service. 
  I have given multiple potential solutions, and Summit just continues to waste more of our time, cause unbelievable stress, continue to refuse to take responsibility for failures and fix them, cost us money as we pay for the solar system and electricity, and slow walk us with rude insensitive emails, failure to provide requested information, or answer to electrical problems we have after Summit electricians rewired our heavy loads in our electrical panel, now the power in our stove, dryer, and mini splits  go out and the only way to put them back on is to reset ************** breaker. We have other electrical issues  as well. All Summit says is get it fixed, but youll void the warranty on your battery system, which is probably already voided with Summit not installing to manufacturer specifications. 
  If Summit wants to rescind the comments from their  ** about contact and remove him from the project I will surely listen. The ** has made things worse not better, and I dont see him having customer service skills that will help this matter. There is nothing stopping Summit from doing the right thing the solve this situation, but there is a lot to tackle with how bad this situation has become. The battery has to go at the very least and then there will be other requirements. Honesty and transparency from Summit will be the most important element to finding a solution.

  If Summit is so concerned about my familys safety
  

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mark

   

   

  

  Business Response

  Date: 12/12/2023

  ****,
  I hope this message finds you well. We appreciate the time and effort you've taken to outline the concerns you may have experienced during your solar and battery installation project all feedback is necessary for us to resolve this complaint.
  After carefully reviewing your detailed complaint, we understand that your primary concerns revolve around the safety and quality of the installation, as well as the communication and project management issues you've encountered. 
  On November 21st, we participated in a conference call with you and Sungage, during which various options were proposed for the resolution of your project. To recap, these options are as follows:
  You allow Summit to finish the required work as outlined by the inspector, and we proceed with obtaining Permission to Operate (PTO) from the utility.
  
  
   You opt to have the battery removed, either by Summit or a third party. After resolving the battery situation, Summit will apply for PTO to make the solar system operational.
  
  
  Legal Counsel Involvement: If an agreement cannot be reached, legal counsel may be engaged to address the outstanding issues.
  
  
  During the call, we addressed your concerns regarding the safety and quality of the installation, emphasizing the importance of allowing inspections by the Authority Having Jurisdiction (AHJ) to ensure compliance. However, it was noted that you have again expressed reluctance to proceed with the inspections and allow the project to move forward.
  Our commitment to safety and quality is unwavering, and we have gone above and beyond to ensure the proper completion of your project. Unfortunately, the project's progression is currently hindered by your decision not to allow us to complete the required work and inspections and to access your property. As the Authority Having Jurisdiction (AHJ) will not change its decision on the installation procedures required to make the battery safe we must follow the code to receive a passed inspection. 
  To bring this matter to a resolution, we kindly request your cooperation in selecting one of the proposed options or providing an alternative solution that aligns with your expectations. Our goal is to address your concerns and complete the project to your satisfaction.
  We remain open to communication and collaboration to find a resolution that works for both parties. Please let us know how you would like to proceed, and we will do our utmost to facilitate a positive outcome.
  Thank you for your understanding and cooperation.
  
  

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mark

   

   

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Good morning Summit Energy, and thank you for your response. Unfortunately, the status of this project has only continued to get worse. As you now know the electrical permit was reopened by the electrical inspector due to a number of violations and faulty workmanship. Along with all of the issues outlined in my prior communications in this complaint, many other problems have arisen. Summit Energy has made it obvious that they have no intention to provide us with warranty coverage for either the equipment installed or the workmanship on this project. Numerous communications were made to you regarding problems we are having due to faulty workmanship and faulty equipment, and you have done nothing but ignore the communications. These issues were presented to you in the November 21 phone conference, and still nothing was done. Safety concerns were not addressed in that conference call. I told you what our concerns are, why we have them, and voiced concern as to why they have not been addressed. Summit energy representatives did nothing but fall back on going by what the *** was saying at the time about fixing s**** patterns. The fact that our towns fire chief has stopped all work on the project due to the fact that Summit Energy never submitted the necessary information, by code, to the fire chief was raised. I believe the answer I received was the building inspector would take care of that. I have no idea what that means, but my research shows that Summit is in violation of State code on this issue. It certainly does not show going above and beyond in terms of safety as you claim when you cut the fire chief, one of the ***s on the project, out of the project completely. Also on that conference call I was told by the owner this has been going on for 8 months and we need to get paid. Amazing. We are now going on 10 months that my wife and I have been paying for the solar system and electricity due to the disastrous state of the project. This disaster lies at the feet of Summit Energy and no one else. The owner also called me a liar numerous times on the call. I can assure you I do not lie. The state of the disaster that this project is stands on the merits of the facts alone. I dont have to lie. The truth is more than enough here. The owner further accused me of breaking a handshake agreement and filing negative reviews online, stating that he had been made aware that I was doing so. Whoever told you that is the one you should be confronting about being a liar. I filed this complaint with the BBB. No negative reviews anywhere yet. That handshake agreement also had a promise that there would be no further problems with the project. That certainly has not been the case. The issues just continue to stack up with Summit taking no responsibility for their failings. This is not acceptable.
  
  There are also other issues. We were sold extended warranty coverage covered by SolarInsure. The salesman could not stress how important this coverage was in that it assured that a full replacement of the battery would be covered. I called SolarInsure and they informed us that only the solar system was covered not the battery. I asked Summit energy why this was the case, and they refused to answer. No reason, excuse, or discussion. Nothing. We were also supposed to have critter guards on the panels. They were never installed. We now have some type of animal in our walls. We have to pay someone to come out here to figure out what it is and how it got in. We had no problems with animals in the walls before Summits installation on our home. If inspection shows these animals got in due to faulty workmanship this will be another issue. Either way we have no critter guards as promised. There is also the issue of a $3500.00 phantom charge on our account. There are many questions and concerns regarding that issue. There is the fact that Summit energy were given instructions by the *** on August 2, 2023, and did nothing that he requested until mid November 2023 when it seems he contacted Summit regarding the issues. During the 3 plus months Summit ignore our communications regarding electrical problems and other issues. Somewhere around that time or in the same correspondence Summits VP of operations asked the building inspector to issue a PTO order behind our back so Summit could get paid, without finishing necessary work on the project. This is reprehensible, despicable behavior. Along with the deceptive lies told to us throughout this process, this act alone is enough for any reasonable person to understand why we do not trust Summit Energy. There is no doubt in our mind once Summit gets paid we will never see them again. It also took 2 months for Summit to answer this BBB complaint. 2 months! Is that supposed to make us feel like we are in good hands? That Summit goes above and beyond? There is also the matter of the potential costs that come along with the battery that we were never informed of. I would say that is important information that needs to be conveyed before one of those things are sold. Those costs can be found in the state code. The code Summit refused to provide us with, except for a few snapshots of what they wanted us to see. Summit decides what we get, they dont give us the full story. There is the fact that we have no homeowners insurance coverage for this project because Summit decided to build without proper permits. That will also hinder us in selling our home when that time comes.
  
  I can go on further, but hopefully that will be enough for now. I can say definitively though, that in our experience, Summit Energy is not  the company we were sold that they are. Summit Energy is not the company they portray themselves to be on their website or on their social media. Your company has been no different than the other solar companies that you reference that dont do things the right way. That dont care. That dont go above and beyond and fail to spare no cost to do things the right way. The companies that you hold your company high above. One of your owners I believe is on your social media discussing how Summit treats customers like people, not customers. How working at Summit makes him a better person and helps him to treat his own family better when he goes home. What about my wife and kids who you have tortured for 10 months? Are they just considered not to be people, because I have stood up to you, justly and rightfully for your failures I might add? We have had enough, and we are not backing down. Yes we are angry. We have been more than patient. We have been more than reasonable. No reasonable person would disagree or fault us for being totally disgusted with this project and the way we have been treated. The fact that we have nothing good to say about this project or Summit Energy is not our fault. Summit has earned that. We have offered compromise and tried to find a solution and received no answers. The final solution we can offer in hopes of avoiding further escalation is Summit reverses the financing, and we get the money we have paid for nothing back. Summit can then remove the entire solar and battery system. Summit has absolutely destroyed our faith in the solar industry. We dont want the solar system or the promise of a 30 year relationship with Summit Energy that we know is a farce. You could give us the system for free and a 1 million dollar bonus, and it would not change our minds. If Summit can answer in a timely manner, details for this offer can be worked out, and we can be left with our home in a state like Summit was never here, but we have a new roof. We will pay cash for the roof, at the price of the original quote. We dont want anything from Summit. Certainly if Summit cant get the work done in this offer, you can reverse the financing, and we can use the cost of the roof to have another company come and remove the system and put our home back to pre solar construction state with any cost over the price of the roof being paid by Summit. We can have the third party company give you the equipment at the end of our driveway for you to repurpose. I think this makes sense for both of us at this point. Please let me know which option works best so we can hopefully bring this to a conclusion. Thank you.
  
  ***************************** 

  

  Business Response

  Date: 03/11/2024

  Hello ****,

  We appreciate your candid feedback regarding your experience with Summit Energy, although we deeply regret the dissatisfaction and frustration you have encountered throughout this process. It is truly disheartening to hear that your solar project has not met the standards of quality and service that we strive to uphold. We understand the gravity of these concerns and acknowledge our responsibility to rectify them promptly and comprehensively. We have been working relentlessly to address each of your concerns individually and transparently.  We acknowledge and apologize for the ongoing challenges you've faced with your project. We understand that despite our efforts to address your concerns, you remain dissatisfied with the outcome of the project and our response to your inquiries. We apologize if there have been misunderstandings or miscommunications along the way that have contributed to your frustration.

   We have thoroughly investigated the issues raised in your complaint, including the alleged violations and faulty workmanship. While we stand by the quality of our work, we acknowledge that there may have been areas where we could have improved our communication or execution. However, we must acknowledge that navigating through the complexities of your grievances has presented challenges in achieving a satisfactory resolution.

  We also acknowledge your frustration with the perceived delays in communication and response time. We understand the importance of timely and transparent communication, and we apologize for any lapses in this regard.
  We have reviewed your proposed solution and are committed to finding a resolution that works for both parties as the solution you have presented violates our installation agreement. We will carefully consider your suggestions and work towards a mutually agreeable outcome. We understand that the path to resolution may require patience and collaboration from both sides. Please know that your satisfaction remains our top priority, and we are here to listen, understand, and address your concerns to the best of our abilities.
  
  Thank you for your patience and understanding as we work to rectify the situation. We will be in touch to discuss potential resolutions and next steps.
  Sincerely,

  Summit Energy

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Summit Energy to learn about installing solar energy panels on my house. They advised that a system that produced the equivalent energy to my typical needs would cost $31,320.09. I said that I could not afford it. Summit Energy advised that if I took out a 25 year loan from a financing company they worked with, my monthly payments would be about $140 per month, far less than my average monthly electricity bill. I would only have to pay an additional delivery fee to the electricity utility company (***) of about $15 and pay *** the difference when the panels produced less power than I used due to bad weather or unusually high electricity use in my house. I went ahead and signed with Summit. They had the finance company contact me and the finance company offered a 25 year loan at $162 per month. It was higher than Summit had advised, but it was still less than my average monthly electricity bill. Summit negotiated with the local City building **** and the electricity company for permits and agreements (but sent me no copies) . About 6 months passed and then Summit said they were close to arranging an installation date. I just had to sign an agreement with *** allowing the power generated by the solar panels into their electricity grid. The *** contract said I could do this for 20 years. I asked Summit if that meant that during the last 5 years I would be paying the loan off at $162 per month PLUS paying *** per month. Summit went silent and I had to keep pressing them for a clear answer. Eventually they admitted that for the last ****************************************************************************************************************** anything for delivery. I said that was not the 25 years of fixed payments promised. They advised I could buy (very costly) inverter batteries to store elec . I said I did not want to proceed they said I owed them $2,500 cancellation fees. I should not have to pay to avoid this mistake/misinformation by them.

  Customer Answer

  Date: 09/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with summit solar. 3 weeks before install I received an email that they wanted more money than originally quoted, i was told and it is written in the email that I could walk away and per company policy get my money back if I chose to not proceed. I chose not to proceed and take that option. its been three weeks, they dont answer me to where my money is, when I'm getting back and even tho its in writing i could walk and away and get my money back they are not giving me my money, i have the email that states this , they collected over ****** from me and I have no idea where it is or if im getting money back. they are saying i cancelled. they are completly disregarding the fact they tried to charge more and gave me the option to walk away . the email clearly states per company policy I can walk away and get my money back, yet **** wont reply to me. thi sis life changing money and I need help.

  Customer Answer

  Date: 06/18/2023

  I have not heard from the business in response to my complaint.

  the last time i spoke with the property manager he claims he may have made a policy mistake and hes bot sure if his company will back what he said and also told me if i bring them court he basically laughed and said his email wasnt bindimg!!!! They have had my money over ****** for weeks. The first payment of ****** since April !!!! 
  i want the business to honor what their employee told me and we can clearly see written down. 

  

  Business Response

  Date: 06/21/2023

  To whom it may concern:
  Summit has provided the customer the option to receive an upgrade imperative to adhere to town and safety codes. The customer was notified of the additional cost associated with the change in the scope of work. After discussion, we decided to eliminate the additional costs to continue the project at the original cost while including the upgraded scope of work. 
  The customer is welcome to cancel, yet their cancellation notice was signed far outside of the right of rescission. Our agreement describes a three-day right of rescission. Please allow some time as we are processing your refund to withhold sunk costs for the project as it has passed the initial cancellation period. Unfortunately, your cancellation notice is signed far outside of the right of rescission as we were in the late stage of preparation for the scheduled installation.
  
  

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Im writing in respect to complaint #********
  I received your message on Friday and the company is lying. I included the email where their employee said I could walk away and in bold print at the bottom of the email it states per company policy  
  I chose to walk . He then sent me the cancellation to sign. 
  I didnt cancel , i was givne the choice. Before i signed it i asked again if Id get a full refund and he said im not refuting that and let me know if anyone does. I also have that email as well. 
  I have been trying to contact and get answers for weeks. If anyone ever said that the employee made a mistake and if I cancelled I would get charged thousands of dollars then obviously I wouldnt do that.
  Not one person has owned up to ***** mistake of writing that. I would gladly have summit pay the additional cost and move in to solar before i lost thousands. 
  I would like to move on with solar before I LOST THOUSANDS. 
  I sent you the email in the original complaint it clearly stated in black bold print that i could walk away and get a refund. 
  I was misled into signing the cancellation. 
  Please help me as i dont have thousands to lose. 
  This company wont call me, has no idea when im getting my money and now telling you all that I canceled. They refuse to acknowledge what the project manager of their company told me
  Ive been totally swindled and misled and at this point  if they wont honor their employees word then yes, obviously I would continue 
  Not one person in their right mind would hand over ***** then say yup
  Im cancelling, keep my money?!? 
  This is totally insane that Ive been dealing with this since the beginning of May. 
  They have had my money for months. I never received any panels , nothing. 
  Please advise
  Sherry 

  

  Business Response

  Date: 06/29/2023

  We appreciate you bringing this matter to our attention, and we apologize for the inconvenience and frustration you have experienced. We understand the importance of clarity and transparency in financial transactions, and we want to address your concerns regarding the refund promptly.
  Firstly, we want to assure you that we take your claim seriously and will investigate the issue thoroughly. We apologize for any confusion caused by the discrepancy between the additional amount requested and the original quote. We acknowledge that you were informed via email about the option to walk away and receive a refund based on our company policy.
  However, it seems there has been a miscommunication or error in processing your refund. We apologize for any delays in responding to your inquiries regarding the status of your refund. Rest assured, we are committed to resolving this matter and ensuring that you receive the appropriate refund as per our policy.
  To expedite the process and provide you with accurate information, we have assigned a dedicated team member to handle your case. They will investigate the situation, review the email communication, and work towards a prompt resolution. You can expect to receive a direct response from them within 48 hours.
  We understand the gravity of this situation for you, as it involves a significant amount of money. Please be assured that we are taking immediate steps to rectify the situation and provide you with the assistance you need. Our goal is to ensure your satisfaction and regain your trust in our company.
  Once again, we sincerely apologize for the inconvenience caused and any frustration you have experienced. We value your business and are committed to resolving this matter to your satisfaction. Thank you for your patience and understanding.
  If you have any further questions or concerns, please feel free to give us a call or reach out to our dedicated team member at [email protected] 

  Best, Regards

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************