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Business Profile

Auto Transportation

JMD Logistics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with JMD on November 22 2023 to transport my boat. They took a small deposit 150. Between that date and today January 25 2024 they promised to ship it at least a dozen times. A variety of reasons were given, employee illness, truck break downs, weather they even claimed the *** stopped all truck traffic once. They once said they could pick it up then said but only for DOUBLE the contracted rate. Finally this week they said they just cant do it. I said fine just refund my deposit. They sent back half saying I cancelled so they retain half. Its only 75 bucks but they could not fulfill the contract. Dishonest, untrustworthy, scum bags.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS TRANSACTION INVOLVED THE TRANSPORT OF A VEHICLE FROM ******* TO **********. DUE TO CERTAIN CALIFORNIA REQUIREMENTS, I HAD TO CANCEL THE TRANSPORT. JMD LOGISTICS REQUIRED A $150 DEPOSIT, WHICH I SENT THEM THROUGH "ZELLE". I UNDERSTOOD THAT IF I DID CANCEL THE TRANSPORT, I WOULD BE CHARGED 50% OF MY DEPOSIT, WHICH WOULD BE $75.00. IT HAS BEEN OVER A MONTH, AND ******************* HAS NOT RETURNED MY MULTIPLE EMAILS, OR PHONE CALLS, ASKING HIM TO SEND ME BACK THE BALANCE OF MY DEPOSIT, THROUGH "ZELLE" -- THE SAME METHOD THEY REQUIRED ME TO SEND THEM THE $150.00. IT IS MY FEELING, THAT, SINCE THEY DEFAULTED ON THEIR REQUIREMENT, THEY SHOULD SEND ME BACK A "FULL" REFUND OF $150.00, I ACCEPTED THEIR TERMS , BUT THEY DID NOT FULL-FILLED THEIR OBLIGATION TO HONOR THEIR OWN TERMS. THANKS YOU FOR YOUR ASSISTANCE IN THIS MATTER. MUCH APPRECIATED!! ***********************

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a service not rendered.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $150 on 12/22/2023 and was told I will get an email confirming my pick up. No email! So I called ***** again on 12/23/2023 to remind him and he said I will receive the email. Been calling all week as of 12/28/2023 and now it seems like my calls are going to voicemail!!!!!Before I made a payment, every call and question was answered. AFTER making my payment with *****, I am still waiting on the email to confirm my driver and now the phone is going to voicemail. A competitor warned me about using JMD, and now Im stuck not knowing if my car will be picked up and my children need a vehicle to get to daycare. I am soooooo angry with JMD and I will be posting this review on ALL platforms and social media and news outlets.

    Business Response

    Date: 01/02/2024

    Hey as per our system your pickup was schedule on the 6th of January **** ,and from 23rd of dec to 1st of January our office was closed due to Christmas holiday and as per our agent ***** ,he already called you and provide you the update for pickup .Let us know if you need anything more regarding your shipment .I apologies for the inconvenience cause to you.

    Customer Answer

    Date: 01/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:
    Thank you for the information I was not aware of the holiday schedule, but ***** did kindly explain that to me today. With so many scams these days, I was just taking precautionary measures to protect myself since I did not know about the schedule. Thank you for your prompt attention. I look forward to a positive pick up experience Friday and I will leave JMD a great review online.

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 14 December I received a quote from *********************** from JMD Logistics LLC to ship my ****** from ************ to ********** **. The business contacted me both via email and text messages.I have attached the agreement and text messages for your review. The pickup date was supposed to be 15 December. On 15 December when the car was not picked up, I contacted the business, and they informed me, the car would be picked up between the evening of 15 December ad the morning of 16 December by ****. I have not been able to get a hold of the business since 15 December. The business website is ***********************, phone number ************ and the address is ***************************. I made an upfront deposit of $100 Via Zelle. My resolution is to get refunded my $100 for a service that was never rendered and to warn other consumers. I would have agreed to another resolution however I have failed to get a hold of the business as of 15 December, they have not answered my call and I get an automatic text message. I called today 18 December and received a text message instead. Please assist me with getting my refund back. My Zelle information is my Phone Number ************ **************************Thank you all for being a voice for consumers. Very Respectfully *************************

    Business Response

    Date: 01/03/2024

    I understand your frustration., But as per our agent *********************** ,He have provide you the services .He do talked with you on the phone call so we haven't have any proof of the phone call .He have provide you the driver for the pickup of your vehicle for the 16th of dec 2023. He called you and told you that their is a little price change of just $75 and you told him that you will only pay the contracted amount and start yelling at him for that .as per our contract it has been clearly mentioned that the price we have quoted you is an estimated price for the shipment.  I have attached the snapshot of our contract which shows that the price is an estimate price .On the other side you told our agent *********************** that please cancel my shipment i don't want to ship the vehicle anymore .So as per our contract $75 is the cancellation fees the rest $25 you will surely get the refund of $25 through zelle. Rightnow the only thing is that our Zelle is not working due to some reasons **** of America has been removed that and we are working on this to get it runs again once we have our zelle on working condition we will surely refund your $25 through zelle .Please wait for some days once we have it running we will surely refund you the $25 in your zelle account. I have attached the email we got from **** of america and a copy of our contract which shows the cancellation fees policy .

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in communication with ******************* an employee of JMD logistics to see if I could ship a dirt bike from CA to GA. I paid a deposit if $150 after I received a quote on 11/7. **** called the next day asking for me to accept a potential transporter offer that was higher than what he quoted me. I decided to leave the dirt bike in CA and requested a refund via email and text message on 11/8/2023. **** was telling me via text that I would get my refund but that did not happen and all contact was stopped. The number he used was no longer accepting my calls. I was not getting responses from the email as well. I have proof and as of today 12/4/2023 I have not received a refund.

    Customer Answer

    Date: 12/17/2023

    I have not heard from the business in response to my complaint. This business has not refunded my money in several attempts with them before contacting BBB & after filing the complaint with BBB. I reached out to them from several numbers after they was intentionally blocking numbers I was calling from. I spoke with a supervisor or someone claiming to be a supervisor and was told they was going to refund me BUT this has NEVER happened! This is disgraceful, and bad business practice.

JMD Logistics LLC is NOT a BBB Accredited Business.

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