Complaints

This profile includes complaints for Timberline Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Timberline Partners, Inc. has 6 locations, listed below.

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  Timberline Partners, Inc.

  438 W Grove St Middleboro, MA 02346-1459

• 

  Timberline Partners, Inc.

  28 Fairhaven Commons Way Fairhaven, MA 02719-4627

• 

  Timberline Partners, Inc.

  1415 Boston Providence Tpke Norwood, MA 02062-8002

• 

  Timberline Partners, Inc.

  169 Rt 6A Orleans, MA 02653-3206

• 

  Timberline Partners, Inc.

  606 Washington St Unit 2 South Easton, MA 02375-1167

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2024, I went to ******* in Fairhaven, MA, regarding an issue with my phone not working. They were able to repair my phone. When leaving, the sales representative asked me if I would be interested in ******* Internet. I said I would be interested in more information. He said that he would be receiving modems the following week and would give me a call to discuss information at that time. On March 25, 2024, the representative called me while I was at work and said he had modems that had arrived in stock. I said I still had questions and that I would stop by after work. As soon as the call ended, I started receiving phone notifications stating that I now had ******* Internet. I called the sales representative at the Fairhaven ******* and stated that I was no longer interested due to this being initiated without my consent. He stated that he had already assigned a modem to me and that I was now responsible for it. I said I was not interested, and I did not want the modem. He said that I needed to pick up the modem because it was now in my name and my responsibility to return to the company or be charged for it. After much consideration, I picked up the modem, the following day, fearful that I would be charged if I did not take care of this, However, I had never signed for or agreed to any **************** or modem. The representative said that I could call the ******* customer service, request a return label, and simply return it through **** I have now called ******* customer service five times and requested a return label and still have not received one. This has prevented me from returning it. I went back to the Fairhaven ******* location, asking to speak to a manager. I was told that a manager was not available and that my name/number would be given to him. No call has been received. I have received an email stating that I will be charged $200 if it is not returned but I cannot return it without a label. I dont know what what to do to resolve this.

  

  Business Response

  Date: 05/07/2024

  Hi *****. I apologize for the inconvenience youve had at our fairhaven location. I did talk to the store manager and he told me that he got in touch with you and was able to get you the return label through customer service. Please let me know if you have any questions. 

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store refuses to honor a refund for a tax and activation fee for a product that was returned to ******** still sealed in the package and un opened. I believe this is illegal, since I do not have possession of the item, and it was returned to and received by *******. Please advise?

  

  Business Response

  Date: 02/22/2024

  We need the product to be returned to our location in order for taxes etc to be refunded.  You did not return the product to our location.  You processed the return and sent the product to *************************  Since it was returned to ************************* they should be able to refund the correct amount.  

  Please refer to **************.

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:04/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new phone and turned in my old phone. When I returned it to the ******* store ***** said the manager had to be there so I went back the next day and returned it when the manager was in. Despite this, they sent a bill for $1294 to a collection agency even though I returned the phone. I want this fee removed.

  Customer Answer

  Date: 04/14/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/19/2023

  We are a master dealer/authorized retailer for ********  We processed return on September 9, 2022 and we do not send bills nor filed a bill through a collection agency.

  This seems to be an error on ******* and would need to contact customer service billing.  ******* **************.

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   Hello, I called ******* as advised by you.  They immediately put me over to the collection agency convergent who had previously denied my claim that this  charge was invalid.   They said the would do a second dispute.   However I do not know why ******* is claiming this was not put over to a collection agency.  Since ******* themselves connected me to the collection agency convergent.

  Convergent claims I canceled my service in September  However did not return my devices until January.   This is totally untrue.  I canceled my service and returned everything that day.  I had gone into ******* the day before and the salesperson informed me I would have to come in the next day and return it to the manager ******.  I told the gentlemen I wanted it to be noted that I attempted to return my devices on that day so I would not be charged for turning them in late.  The next day the manager assured me that I would get credit for returning them in time.  Everytime I have reached out to berizon they tell me I do not have an account there anymore so there is nothing they can do about it.

  This has become totally frustrating as I did my due diligence in returning  all devices, chargers ect on time.

  I would like this resolved as it is hurting my credit rating and I also feel as if they are trying to take advantage of me because I am an older woman.

   

  Thank you,

  ******************************;

  

  Business Response

  Date: 05/11/2023

  Unfortunately this is a ******* Issue. We went ahead and opened up a ticket. We can also assist with your call to ******* and provide them with any documentation to prove that you returned your phone.