Complaints

This profile includes complaints for Mr. Rooter Plumbing of Southern MA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mr. Rooter Plumbing of Southern MA has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mr. Rooter Plumbing of Southern MA

  623R Wareham St Middleboro, MA 02346-3714

  
• 

  Mr. Rooter Plumbing of Southern MA

  4 Commerce Way Ste A-b Carver, MA 02330-1080

  
• 

  Mr. Rooter Plumbing of Southern MA

  12 Crest Drive Middleboro, MA 02346-1857

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired company to perform maintenance 2 months ago furnace that I stated was having banging noises 2 months ago technician informed me that it needed only cleaning , he informed me that tank was also low. Heat was running when left, needed him to come next day again for banging and steam coming out. He checked furnace and said it was fine.On 1/21 technician came out for banging noises and heat shutting completely off informed us that he needed to replace a water feeder was informed 1400, after i was calling for the same banging issue that was not resolved from 2 months prior, for only cleaning when he knew the tank low of water. Possibly hinting at a water feeder problem. I refused to pay the high cost knowing the part was only 200, and he was there for only 2 hrs. Also he refused to give me a breakdown of the invoice.The owner of the company was screaming at me and also swearing at me refusing to work with me considering of the 2 month difference. The technician left my home with my heat not working in 10 degree weather telling us we needed to replace the site glass. My husband replaced. The site glass himself, the the water feeder was malfunctioning and the company would not come back to the house stating it was a hostile environment as I yelled at the owner after he was screaming at me for refusing to pay the high cost invoice, and he did not give me a breakdown. After having my spouse negotiate them to come back to look at the water feeder, the technician left decided to only replace a wrong site glass washer and try to charge me 490 for a washer and labor. Also did not fix my heater as 10 mins after he left the heater went back to blowing steam same complaint from 2 months prior, and the company refusing to come back, I continued to have no heat a part that is suppose to be covered for 1 year that is not covered now. I have left a review, I need to spend another tech to come and correct their work.

  

  Business Response

  Date: 01/30/2025

  Re:  Complaint # ********-filed on January 24,2025
  
  Mr. Rooter Plumbing of Southern MAresponse
  
  On November 29, 2024, we arrived at the ***** residence to investigate a relief valve discharge issue.  We found no discharge at the steam boiler relief valve.  We did however find that there was a banging/knocking noise when the steam boiler was in its normal cycle.  We suggested a major boiler cleaning to remove sludge build up, as well as normal use clean up.  This sludge build up is not unusual in older steam systems.  We received authorization to do the cleaning.  We performed the service and received a payment of $822.71.
  
  On November 30, 2024, Ms.***** asked if we could return due to hearing noises with her heat on.  We did return on November 30th at no chage.  We ran her heat through three (3) cycles and found no noises occurring. Ms. ***** said she would bleed her radiators as she felt it needed it,and did not want us to perform this service. We left not performing this service as requested.
  
  On January 21, 2025,nearly two (2) months later, Ms. ***** called with a problem of no heat.  We arrived and observed that the boiler had turned off due to lake of water.  We determined the cause to be the automatic water fill valve.  We quoted her the price of $1,486.50.  She agreed and signed the authorization to proceed.  While the technician went to the supplier to obtain parts, Ms. ***** called to complain about the price,even though she had already approved for us to proceed with the job.  I offered to not proceed, but she instructed me to have him complete the jobwhich he did.
  
  With the auto-fill valve completed, the technician requested payment. At that time, Ms. ***** called the office yelling and swearing while name calling that todays fill valve issue should have been included in her previous cleaning from two (2) months prior.  She also acknowledged authorizing the work that we performed on Jan 21st,but no longer wanted to pay the bill. Just a note, if the fill valve had been replaced two (2) months earlier,it would still have been the same amount of $1,486.50.  While she was on the phone yelling, she requested a discount of 5% or $74.32.  I agreed and increased the discount to $86.50 rounding the balcen to an even $1,400.00.  She made the payment to us via Visa. 
  
  While this call was happening, Mr. ***** pulled my technician aside asking him to repair a steam leak on his boiler site glass.  Mr. ***** had replaced himself recently.  Our technician ***** took a look determining the glass tube had been improperly installed and possibly cut too short. Mr. ***** was informed repair would be at an additional cost.  Both ***** and Mr. ***** agreed that with ********* anger, it would be best for Mr. ***** to continue with his own repair.
  
  On January 23, 2025, ******** called asking us to correct his previous failed repair.  He stated he would guarantee payment and promised that Ms. ***** would not be involved in any way if we agreed to help him out with this repair.  Our technician went to the plumbing supply house purchasing the anticipated parts required.  He then arrived at the ***** home and presented the quote to make the repair and obtained Mr. ****** signature authorizing the work price of $490.00.  ***** completed the task of fixing ********* failed repair.  Upon requesting payment, Mr. ***** called the office complaining about the price agreed upon prior to starting the repair.  He felt the job of fixing his failed effort was only worth $150.  After a back and forth, I agreed to the $150 payment with a $340 discount from the agreed amount.  While on the phone with me, Mr. ***** asked Ms. ***** for the credit card to pay the reduced amount.  She screamed and yelled.  She would not pay her bill.  This work should also have been done two (2)months ago during her cleaning. 
  
  Mr. **** informed me that even though he and I agreed twice to his reduced payment, that Ms. ***** was in charge of the money in the home and he would rather break his work than endure her wrath.  We received no payment on final repair.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [

  In reading the response from the business it lacks truth and responsibility to facts. Also to note as of this date we are without heat as Mr ********************** put in a faulty water feeder and also not the complete parts. We have had it inspected multiple times due by hvac techs. The company also took our old part so it cannot be inspected for functionality. 
  

  I called the first time 2 months ago for banging cleaning did not fix it, water was low then. I did not  state I was able to bleed the radiators my self.   He should have come free of charge the first time, the call for service preformed was not fixed it was still banging. During the recent visit when I first called I didnt call screaming and yelling until I was hung up on and I was spoke to by Mr **** in a rude demeaning and harassing tone. Which he continued to swear and yell and show improper customer **********************. I did request a discount as they were there 2 months prior I was complaining of the same issue and it was not fixed they said it only   needed maintenance The issue at hand was if they diagnosed it properly 2 months prior when I was complaining of banging my system would not of shut down. I would not have paid a total of both days the labor would be less. I also do not know what I paid for, Mr **** refuses to supply a detail invoice.  Mr. **** continued anger and yelling did not help but escalate me as he escalated my PTSD.  I understand there was a discount under severe stress and anxiety I was unable to determine what was fair that was an unfair price as it was still not diagnosed prior. 
  

  At this time I am disabled without heat due to a faulty part  that is under warranty that a company refuses to cover they are out of line. If they refuse to cover their reason are self inflicted due to the actions of the owner of the company by the poor business practices. If they are unable to provide us with our original part that was taken from our home, fixing our faulty and incomplete installation of the part then we are entitled to full refund of our money. We have had our furnace inspected as of today we have been without heat since 1/20 due to the water feeder trying to find someone fix error will not be fixed until 2/4

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kara

   

   

  

  Business Response

  Date: 02/07/2025

  Please see attached for our response to Ms. ******* rejection of our 1st.  Thank you for your consideration in this difficult matter.

  Customer Answer

  Date: 02/10/2025

  I will reiterate as of this date we still do not have heat. Mr ********************** did not repair the furnace as they were supposed to we hired a completely licensed company, all staff is more educated with high quality standards and training. The furnace needs to be replaced, it also has been noted by the company that water feeder rarely have to be changed. 

  This is not this first company I have had in my home for an opinion all 2 licensed contracted companies all agreed the water feeder was never the problem, the never have to be replaced.All agreements in furnace replacement.

  Not only were you in my home 2 months prior for complaints of banging noises I called on Jan 21 for the same complains now out 2300. When it was furnace has needed to be replaced for a few months now.

  I also am going to reject your comments about your technician coming back to my home the second time they are all false. I will correct them .
  I placed the call due the system shutting down right after the technician leaving my home, we complained that the WATER FEEDER was constantly running and would not shut off, and then it would shut down the system. You refused to come back to my home. Due to the incident regarding the 1400. I informed you that you were paid for a job and that the part was under warranty.  The office secretary spoke to my ******* who agreed with him to come back if I stayed upstairs. The technician came he noticed that the sight glass was leaking went out to his van and got a couple of washers. He did go to the store to get any, he never knew that was why he was coming. When he got here he noticed it was leaking because my *******s put the wrong one in. 
  The call to our home one the second day was because the newly installed water feeder would not stop running and it was shutting down the heat within 30 -45 min. We did not call about the site glass we did not ask for it to be fixed. Mr ******* installed that it was our responsibility. Since your technician asked if he could, if he knew how. Your technician went and did that on his own good will. Actually the quote was sent to my email after the work was completed. Not allowing me to authorize the work. I would have never authorized the work. 
  Mr **** is out of line with the back of forth, the workmanship was poor not completed, has left our home in the cold for a month being disabled with kids a just  now trying to get the furnace in here

  I feel as though after all this misinformation that has been given from technicians, misdiagnosis going back from 3 months ago I am entitled to a refund. A part that doesnt work that is going in the trash this week.  I have been given nothing but emotional stress  and anxiety about this, causing my medical issues to exacerbate this is not how a person should have to live their day. It just should be entitled to fair business practices. 
  

  Jan1400

  Oct 864

  January 1400

  **** *****

   Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kara