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Business Profile

Orthopedic Shoes

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Good Feet Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a new job week of 07/11/22. Standing/walking on concrete floors 60 hrs that wk.July 15, 2022 I visited The Good Feet Store **********, **. Sales person *****************************. Stated why I was there. She took an imprint of both feet. I fell into high arch category. She retrieves 3 sets of inserts. And 3 pairs of shoe liners at $30: each. I asked if I can only purchase 1 pair of inserts, that I didnt want 3. I begrudged the thought of having to stop at work & change the inserts out per a daily chart schedule she provided. The chart is for 12 ********** wear each insert increasingly longer time frame wise. She stated I require all 3 sets & 3 pairs of insoles. I followed the schedule per instructions. Mon Aug 1, 2022 I emailed ********************************************* She replied to come in for a reassment. 08/04/22 I went back to store. While waiting she was helping a gentleman. I could hear their conversation as they were only several feet away. She asked his age/profession.. He 32 yrs old. Construction worker. She attempted to sell him the same 3 sets of inserts at $500 each. He didnt want to spend that much. She then offered him 1 pair of Temporary inserts that are food for 1 yr at $150. He purchased this item. I then asked when ****** assisted me, why wasnt I provided that option? She states we try to sell the $1500 sets. That the $150 inserts, those Are for kids. The geneman was 32 yrs old. Not a kid. She avoided further conversation regarding what she sold him. I asked for refund becauss my feet pain has been worse wearing the inserts she mislead me into purchasing. She provided me with another 3 sets of different inserts. She stated I should see a diff in 6-8 wks. I tried for 1 day & will Not wear them again. They caused excruciating pain throught out the day wearing them. They dont offer refunds because in my opinion they know they cant stand by their product. They are not custom fit. I want to be reimbursed my $1,590.00. Thank You

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