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Business Profile

Credit Union

Direct Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Direct Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the third time **** has incorrectly reported me to the credit bureaus for non-payment, which has negatively impacted my credit score. It requires numerous phone calls, emails, and follow-ups for **** to finally reach out to the credit bureaus to correct the errors. I have documented all communications and dates related to these issues.I have authorized Direct Federal to automatically withdraw mortgage payments for all my loans. However, on 9/6/2022, my credit monitoring service alerted me that a late payment had been reported by Direct Federal, which was later corrected. Then, on 10/6/2024, the same issue occurred again. I contacted **** on 10/15/2024 and have followed up daily via phone and secure emails, but no action has been taken so far.

      Customer Answer

      Date: 10/31/2024

      I have not heard from the business in response to my complaint. I have been in touch with them to obtain statements from them and I got them.  But the issue in hand has not been addressed. 

       

      Thank you

       

      *** ****

      Business Response

      Date: 11/25/2024

      Upon receiving this complaint, we worked with the member to ensure the proper transfers were set up. We addressed and resolved the dispute to ensure that the matter was corrected. We are happy to assist with any further concerns.

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Direct Federal Credit Union started charging me for a car loan that I don't own. I never got the payment for my Highlander 2021, and when I asked the credit union to send me the payment directly, they refused.They are charging money for money I didn't receive and a car I don't own (yet).

      Business Response

      Date: 10/15/2024

      Dear Tal,

      We understand your concerns, and appreciate your patience throughout this process.

      To clarify, the ownership of the vehicle is finalized once we have received and processed the payoff from the leasing company, and the necessary documents, including the title and bill of sale, are sent to you for registration.

      As you know, the loan was signed on July 31, 2024. Unfortunately, we are unable to provide lease buyout funds directly to you, as we must adhere to specific processes to ensure everything is completed correctly.

      There was a delay in the transaction due to the address discrepancy, as the leasing company needed the correct address for documentation purposes. Once you were able to update your address to *************, they could then request a new check, which we promptly reissued and sent via ***** on August 28, 2024. Im pleased to inform you that the check has been accepted and cashed.

      We apologize for the inconvenience this has caused, and if you have any more questions or need further assistance, please don't hesitate to reach out.

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank has consistently messed up my direct deposit on an auto loan. They have charged me twice a month multiple times on the 7th and 30th of the same month for the same loan. I have called 3/4 month ago and had this issue fixed for a few month and then this month they have charged me twice again for the same loan. The manager I spoke to months ago gave me her word this wouldnt happen again. Yet a few months later it does. How can a bank be this shady about charging a customer twice in the same month! And not fix the issue!

      Business Response

      Date: 11/25/2024

      We appreciate your feedback and want to assure you that the issue has been resolved. Each month's due date was satisfied with 1 payment from the member's bank account until the loan was paid in full. We're happy to assist if you have any additional questions or concerns.

    Direct Federal Credit Union is NOT a BBB Accredited Business.

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