Business Profile

Information Bureaus

Previlon

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Previlon's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a VIN Check package for $49.95 on 8-10-23 for 10 reports. I have 30 days to use the package. I ran one report and they can cancelled my subscription saying I went past my 30 day period. I have made them aware of my purchase and the date of 8-10-23 so they can reactivate my subscription and they refuse to acknowledge the fact I just paid for the subscription 4 days ago. I use these reports for my car dealership and without the report my customer won't buy the vehicle. I either want my package fulfilled or I want my money back. I used my *************** Mastercard to purchase the package and I emailed them the transaction showing the date of 8-10-23 yet they ignore me via email and they don't answer their helpline. I left a message as well but no return call. Thank you for the help, *************************
Business Response
Date: 08/21/2023
To Whome this may concern,

I did some digging into the account under the username ***************************
And it appears that it is associated to a Customer Support ticket ID ***** which is registered to a user under the username *********************

After a long time digging into the account history and ticket correspondence, I can clearly see that the customer registered 2 separate accounts under 2 separate emails.
Both accounts share the same customer name ************************* and appear to share very similar meta data.

The issue here is that the customer opened a ticket # ***** on 8/13/23 under the username ********************* which has expired on 05-28-2023 17:25:55 with last registered purchase reported on 04-28-2023 17:25:55. On the date of 08-14-2023 14:48:08 our support staff replied to the ticket letting the customer know that the account registered under the username from which they were contacting us from has in fact expired and had no current orders.

After multiple correspondences on multiple different dates and times asking the customer to provide additional order numbers in order for us to locate the purchases to which the customer was referring, we were able to associate the customer with a totally different username *************************** On 8/18/2023 6:48AM we informed the customer that we believe that he has a second account that he has registered on a different username ***************************. We have offered the customer to close one of the accounts and credit the remaining search credits to another.

On the date of 8/18/23 at 4:14pm the customer replied with Hello, yes go ahead and close the ************************** and credit the Barracuda1968 account.

We have processed the customers request and close the 2nd/newer account under the username *************************** and credited the balance of that account to the account to which all the ** tickets were originating from *********************

For further questions, please contact our support team directly.

Sincerely,
****************
Customer Support Manager
Initial Complaint
Date:06/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove my personal data from this website.
Business Response
Date: 06/14/2023
To whomever this may concern,

It appears that the information ************************* entered into this BBB case invalid:
Customer Information:
*************************

, ** 20194
Daytime Phone: **************
E-mail: *********************

There is no user located in the system matching the username/email address ********************* Also it does not appear that the daytime phone number is valid: ************** as listed in this complaint. It appears that ************************* is not a current customer. There is no account registered under the username: *********************. There is a chance that ************************* may have an account registered under another email/username we respectfully ask that he provide ** with her user name/email or order number as received upon purchase. So, at this point as far as I can understand no money was exchanged for any services rendered or implied.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: *************************************

Simply follow the instructions on the form page and the ****** team will process your request free of charge within 30 days.

Sincerely,
****************
Customer Support Manager
Customer Answer
Date: 06/15/2023

Better Business Bureau:
I am very surprised that the BBB would, if I had provided a personal email address and phone number, passed this information to the company as the business makes money from collecting data. My name has been removed from the website.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 4, 2023 ************ processes my data in multiple systems displayed on websites without my consent. This includes personal data processed with names of myself as well as additional personal names and street addresses stated in the attached deletion request. I tried to send three previous deletion requests ** Mail to addresses listed on their websites all of which were returned NSN, Not Deliverable as Addressed by the ** *********** as stated in the attached request. The text window they have on their website to send a message is insufficient as it does not document my communication. I would like to notify this company, with reference to federal law, to destroy personal data and revoke consent to process personal data. I would also like to cancel any agreements with the owners of these websites, which may give permission to hold or process personal data, in the event that they exist. I would like to document that I have sent deletion notice in the event I need to take further action with an additional consumer protection agency. Attached is the deletion request, listing two of the websites processing my personal data, created June 3, 2023. I am aware that this company operates several websites and there may be more systems where my data is processed. I would like them to destroy and cease processing all personal data within all of their systems. I would like them to write me to confirm that my request has been honored, that they have deleted all personal record and will not process data within their systems again.Uploaded is the letter dated June 3 requesting deletion of all personal data, revoking consent for personal data processing. Thank you for hearing my concern.
Business Response
Date: 06/05/2023

To whomever this may concern,

After referencing *************************
and the username/email address ******************* as listed in this complaint it appears that ************************* is not a current customer. There is no account registered under the username: *******************. There is a chance that ************************* may have an account registered under another email/username we respectfully ask that she provide ** with her user name/email or order number as received upon purchase. So, at this point as far as I can understand no money was exchanged for any services rendered or implied.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: *************************************

As far as I am aware ****** does not provide any opt out services through snail mail, it is all digital.

Simply follow the instructions on the form page and the ****** team will process your request free of charge within 30 days.

Sincerely,
****************
Customer Support Manager
Customer Answer
Date: 02/06/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
On February 5 ****, Previlion LLC is still processing personal data after they have received legal notice revoking consent for personal data processing, US GDPR (7) 3, through a prior complaint and additional notice sent US Mail June, 2023 and September 2023. The instruction they provided in their previous response to follow their company opt-out procedure does not honor legal notice to destroy and cease processing all personal data. I would also like them to contact me in writing, advise that all personal data is destroyed and that they will no longer process personal data in the future. Attached is additional notice requesting deletion of personal record, revoking consent for personal data processing under the authority of federal law. The addresses listed in the attached notice were in prior requests and are still active February 5, ****. This is not an "opt out" request under their corporate policy as they mentioned in a previous response. This is notice made under the authority of federal law to destroy and cease processing all personal data. I am not satisfied until they send acknowledgement advising that all personal data has been destroyed in all of their systems and they will no longer process personal data in the future.
Business Response
Date: 02/14/2024
To whomever this may concern,

As mentioned in the previous message we are unable to issue a refund of facilitate an exchanged as requested in the complaint. We are unable to locate any customer matching the email address/username ******************* I have also referenced the name ************************* in the customer database and I am unable to locate any customer matching that first and last name.

As mentioned before to submit a data opt out request, she may use the centralized ****** system. Please kindly note our search data opt out procedure is clearly posted on the ****** page which can be found at: *************************************

I am not part of the ****** team but I did verify that ****** does not offer any opt out services through snail mail, it is as simple as running a search locating a match and submitting removal request, it is fast and automated. The main thing that the system requires is that you provide a valid ****** system enrolled URL on which your public record information is exclusively displayed.

Simply follow the instructions on the form page and your request will be processed free of charge.

Sincerely,
****************
Customer Support Manager
Initial Complaint
Date:03/15/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I requested to have my 2 of my personal emails removed from their database. I need for this company to remove my emails due to privacy concerns. This can lead to doxing and harassment. This has also cause me to have phishing emails. I am requesting this company to remove my information.
Business Response
Date: 03/21/2023
After referencing *** *****
and the username/email address ********************* as listed in this complaint it appears that *** ***** is not a current customer. There is no account registered under the username: *********************. Also it appears that *** ***** is creating duplicate BBB complaints related to the same issue. I was able to reference BBB complaint # ******** and ******** and ******** which was filed by the same individual under the name: *** *****, matching the same email address ********************* and physical address.

As mentioned before to this individual, we would be happy to process the request, all he/she has to do is follow the instructions as outlined on the main website and submit the ****** form.

We urge this person to submit the ****** properly with all of the URLs she/he wants to be removed from the search.

I have checked the tickets this individual submitted to the ****** team and I can clearly see that based on the users email ********************* 2 tickets were submitted to the ****** team with multiple different ****** removal request forms.
The first ticket (Ticket ID: ***** The ************* form contained the following URLs: ********************************************************************************************************************************************

The second ticket (Ticket ID: ****) ****** form contained the following URL: *****************************************************************************************************************
******************************************************************************************************************

As you can see the publisher URLs do not bring the user to any results pages.

If the user has valid ***********, they want to submit for removal they may do so by simply follow the instructions on the form page and the ****** team will process your request free of charge within 30 days. Please refrain from creating multiple duplicate tickets as it may slow down the process.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: *************************************

Sincerely,
****************
Customer Support Manager Tell us why here...
Customer Answer
Date: 03/21/2023
I submitted another complaint because this company placed two of my PERSONAL email addresses on their websites!... After checking this fraud company removed them

May W
Initial Complaint
Date:02/22/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I requested to have this company remove my information from the website. This information is incorrect and needs to be removed. I am a ********** resident and this fraudulent company has my previous addresses listed on their website. I requested to have my information removed but I have submit personal documents such as a ID or a utility bill to these crooks! I am not providing personal information to this company in order for them to submit my personal information on their website. I WANT MY PREVIOUS ADDRESSES REMOVED FROM THEIR WEBSITE! I did not consent to this and this is placing me in danger!
Business Response
Date: 02/27/2023
To whomever this may concern,

After referencing *** *****
and the username/email address ********************* as listed in this complaint it appears that *** ***** is not a current customer. There is no account registered under the username: *********************. There is a chance that *** ***** may have an account registered under another email/username we respectfully ask that she provide us with his/her user name/email or order number as received upon purchase. So, at this point as far as I can understand no money was exchanged for any services rendered or implied.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: *************************************

Simply follow the instructions on the form page and the ****** team will process your request free of charge within 30 days.

Sincerely,
****************
Customer Support Manager
Customer Answer
Date: 02/28/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

I AM NOT A CUSTOMER OF THIS COMPANY. I WANT MY INFORMATION REMOVED FROM YOUR WEBSITE. YOU PLACING ME IN ALOT OF HARM FOR DOXING AND HARASSMENT! I FILLED OUT THE FORM AND YOU HAVE MY INFORMATION POSTED ON YOUR WEBSITE! REMOVE REMOVE! YOU REMOVED MY INFROMATION BEFORE AND REPLACED MY NAME ON YOUR WEBSITE!

FAQ

Regards,
May

Business Response
Date: 03/07/2023
To whomever this may concern,

It appears that *** ***** is creating additional/duplicate BBB complaints related to the same issue. I was able to reference BBB complaint # ******** which was filed by the same individual under the name: *** *****, matching the same email address ********************* and physical address.

As mentioned before to this individual, we would be happy to process the request, all he/she has to do is follow the instructions as outlined on the main website and submit the ****** form.

Simply follow the instructions on the form page and the ****** team will process your request free of charge within 30 days.

Sincerely,
****************
Customer Support Manager
Initial Complaint
Date:11/03/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to remove my personal information from the verispy website via their opt out form and they are not responsive to removal requests. Please take my information down. The link to the page displaying the info is here: https://www.verispy.com/people-search/result.php?first_name=Nicholas&last_name=Adam&state=all I am specifically referencing the listings of *************************** with the zip codes of ***** and *****.
Business Response
Date: 11/07/2022
To whomever this may concern,

After referencing *************************
and the username/email address ******************** as listed in this complaint it appears that ************************* is not a current customer. There is no account registered under the username: ********************. There is a chance that ******** *************** have an account registered under another email/username we respectfully ask that she provide us with her user name/email or order number as received upon purchase. So, at this point as far as I can understand no money was exchanged for any services rendered or implied.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: https://www.dataaccessmanagement.com/

Simply follow the instructions on the form page and the ****** team will process your request free of charge within 30 days.

Sincerely,
****************
Customer Support Manager Tell us why here...
Customer Answer
Date: 11/08/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

I did in fact use the opt out tool provided and followed the instructions . The email address used to request the opt out was *************************************************************;

The attempts to opt out were done on June 7th of this year without success, and then I tried again on 7/14 also without success.

Hopefully this helps you to find the opt out request in question, and I would ask that you please remove my personal information from your site.

Thank you for your time and attention in this regard.

FAQ

Regards,
********

Business Response
Date: 11/10/2022
To whomever this may concern,

After referencing *************************
both emails/usernames he has provided ******************** and *************************************************************; it appears that ************************* is not a current customer. I have also referenced both emails in the ****** opt out system and there are no tickets ever submitted under the email address: ******************** or *************************************************************;

If I had to guess I would say most likely ************************* is submitting the request to a wrong department/vendor/merchant or company.

So again, to submit a 100% free data removal request simply follow the instructions on the main site and submit it to the ****** team.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: https://www.dataaccessmanagement.com/

Follow the instructions on the form page and the ****** team will process your request free of charge within 30 days.

Sincerely,
****************
Customer Support Manager Tell us why here...
Customer Answer
Date: 11/16/2022
Hopefully the third time was the charm. I have visited the web page, followed the instructions, submitted a utility bill, requested the opt out and received the feedback that it could take up to 30 days to process the request. For what its worth, assuming it was done correctly now - it is obvious to me at least that the process is much more difficult than it should be to simply opt out of this, especially when you advertise on your site that opting out is a service you proudly offer. I also am confused as to why even if it was done incorrectly on previous attempts, you couldnt simply remove the info being requested once I went as far as to contact the BBB for their support , couldnt you have simply removed it on your own at that point?
Being that Ive tried more than once starting several months ago to get this information removed, I can not accept the response until I see that the information has actually been removed. With that in mind, anything you can do to speed the process of deletion would be greatly appreciated. It would also be very much appreciated if you could do all in your power to make sure this information does not reappear on your website(s) down the road.
I very much appreciate your time and attention in this regard.
Customer Answer
Date: 12/21/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They had responded to my initial complaint suggesting the info was not taken down because I did not correctly submit the request. I followed up, submitting the request a third time per their exact instructions, and got feedback that it could take up to 30 days for removal. My last response thru BBB was that I couldnt accept their response until it was down, and that was 30 days per the information they provided. I asked if they could speed it **, in which case I would accept the response.

It has now been 37 days I believe, and I am resubmitting the request for a 4th time, and the information is still not down. I am writing to ask if you can potentially follow up on this for me as well without opening a new claim ?

Business Response
Date: 12/25/2022
To whomever this may concern,

As mentioned in the previous message we can verify as of the current date *************************
and both of the emails/usernames he has provided ******************** and *************************************************************; is not registered in the customer database. I have also again checked the ****** ticketing system and there has never been any tickets opened by user matching any one of those 2 emails.

So again, to submit a 100% free data removal request simply follow the instructions on the main site and submit it to the ****** team.

Please kindly note our search data opt out procedure is clearly posted on the main ****** page which can be found at: *************************************

Follow the instructions on the form page and the ****** team will process your request free of charge within 30 days of successful form submission.

Sincerely,
****************
Customer Support Manager
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had 2 charges from this site in which I do NOT have an account and the company has sent MULTIPLE emails which I have asked MULTIPLE times from email replies and voicemails to call instead because the email responses are not only slow but are getting no where . They keep saying they cant find me and and need and order number . THERE IS NO ORDER NUMBER FROM ME BECAUSE I DO NOT HAVE AN ACCOUNT . what I have are 2 charges. They refuse to allow me to send attachments due to security reasons and therefore I have asked MULTIOLE times for a fax number to send a copy of my bank statement OR for them to call my bank and verify the charges but all I get back in responses VIA EMAIL are they need order numbers. I was hacked, which was reported and currently stalked so this goes hand in hand. I feel like Im talking to myself because they are not doing anything to help me and with all I have been through already I do not want to continue this Vicious cycle. I copy/pasted the charges exactly as was on my statements and sent to them . Still nothing. This has gone on for days and numerous of emails and still no resolution and no willingness to help. All they want is an order number that I dont have because once again I do not have an account ! I just have 2 charges. One for ***** and one for **** I just want my refund please The customer service or lack of in this company is absurd. I spoke to a lady on the phone initially about 2 weeks ago and she ensured someone would call me and 2 weeks later no call and just me sending more emails trying to get a resolutions that hasnt happened . The lady on phone only wanted to rush me and once again was not at all willing to try to resolve the issue either
Business Response
Date: 08/12/2022
Thank you for reaching out and inform me of this issue.

I am unable to locate your account based on the email address you have provided, there is no current user in the system under the username **************************** I even checked your name and I can locate multiple users under the name of *************************, so in order to locate your account I will need more information. Please provide me with the necessary information to locate your account as listed below:
The valid receipt number/order number that you received upon purchase as it appears on the email receipt. The purchase receipts appear as Order Confirmation. (PLEASE MAKE SURE TO CHECK YOUR BULK/SPAM MAIL FOLDER IF YOU DO NOT RECEIVE THE ***** IN YOUR INBOX.)

You may also provide the email address/username to which your account is registered and we can try to locate your account that way.

PLEASE DO NOT SEND ANY BANK STATEMENTS or personal documents.
Please note that we do not access nor collect any of our subscribers' personal information, including credit card number or any other billing information.
In order for us to access your account, you must therefore provide us with the account number/order number found in your receipt email. I will then be able to assist you in resolving this issue.
Also please note if you are getting charged by Previlon then you must have subscribed to one of our products, it would help if you provide the product name, date of purchase, any bit of information will help to locate your account.
As per the issue regarding previous support tickets I wish to inform you that I cannot locate any support tickets registered under an email *************************** which is the email address submitted with BBB complaint number ******** on 8/1022 however after a LOT of digging I was able to find a support ticket under a very similar email address: **************************** There is a high probability that both emails are registered to the same user *************************. I see multiple support tickets under **************************** The support ticket was submitted throw one of our Verispy customer contact forms. The support ticket were submitted on different dates and are registered under the following ticket IDs: 001-9607, 002-9607, 003-9607, 004-9607, 005-9607, 006-9607, 007-9607, 008-9607, 009-9607. I took the liberty of checking username **************************** and that is also not found in our customer data base. Our support staff has already emailed practically identical response to ************************* and I am again going to mention it here: We are happy help but in order for us to take any account-based action we must first locate the customers account.

Sincerely,
****************
Customer Support Manager

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