Reviews

This profile includes reviews for TripAdvisor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TripAdvisor, LLC

  400 1st Ave Needham, MA 02494-2815

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  TripAdvisor, LLC

  226 Causeway St Boston, MA 02114-2171

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  TripAdvisor, LLC

  400 1st Ave Needham, MA 02494

Review Details

• Review fromGregory V

  Date: 02/20/2024

  1 star

  Gregory V

  Date: 02/20/2024

  Trip advisor is preventing me from leaving my review of a Home2 suites by Hilton in Fairview, *******************. Its about a bedbug situation and they are making it impossible for me to leave a review and deleting my reviews they say that I have uploaded duplicate photos on another review, but this is not true. I have no reviews on the site, for some reason they just do not want to post it .*****************************
  

  TripAdvisor, LLC

  Date: 02/23/2024

  Hello *******,

  We're sorry to hear you were having trouble submitting a review on our site. We escalated your concerns to the appropriate department and the internal team decided to publish your review. You can find it here:

  ********************************************************************************************************************************************

  If you have further issues with your review submissions in the future, please be sure to contact our Customer Support team who are available 24/7 to assist. To contact our support team you can fill out our support form here: 

  *****************************************************

  Kind regards,

  Tripadvisor Customer Relations Team

• Review fromphyllis e

  Date: 11/09/2023

  1 star

  phyllis e

  Date: 11/09/2023

  How do I add ******** Tours to your site?I keep going to **** center on your website. That does not work. I tried to go to your www.tripadvisor.com/generalsupport. That leads me back to the same page I am having trouble with.******** Tours in ************* has such affordable tours for the middle class.We stayed 10 days travelling all over ****** for **** dollars a piece. Hotel and meals included.This needs to be spread to people who want to travel for less money but still the same thrill.
  

  TripAdvisor, LLC

  Date: 11/13/2023

  Hello *******,

  We're sorry you are having trouble getting answers from our ************ Our customer support team should be able to guide you on how to list a business on our site. We took a look and don't see any recent open cases with Tripadvisor regarding you asking how to create a listing, but we're happy to help!

  If you would like to review a business that we don't have listed on our site, please give us more information by clicking here: *********************************************************.
  
  Once you submit these details, you will have the option to write a review. We will take a look at your request within a few days and follow up via email to let you know if your review meets our guidelines and will be published. 
  
  Thank you for being a part of the Tripadvisor community!

  Kind regards,

  Tripadvisor Customer Relations Department

   

• Review fromAllison S

  Date: 09/19/2023

  1 star

  Allison S

  Date: 09/19/2023

  I am a reviewer. TripAdvisor published my most recent reviews under someone elses account with a similar name. I have absolutely no way to reach them as they offer zero phone or email support. Sending a letter via **** but not feeling hopeful.
  

  TripAdvisor, LLC

  Date: 09/19/2023

  Hello *******,

  Thank you for bringing your concern to our attention.

  We're sorry to hear you are having trouble contacting Tripadvisor's Customer Support team. You can always go to www.tripadvisor.com/generalsupport and fill out the form in order to get in touch with our Support team who are available to speak 24/7. We will have someone contact you shortly to sort out your concerns regarding your recent reviews and the attached account. 

  Kind regards,

  Tripadvisor Customer Relations Department

• Review fromTom S

  Date: 08/20/2023

  1 star

  Tom S

  Date: 08/20/2023

  Blatant false advertisement ! I did a ****** search for the ****************** in ****** for specific date. Most prices range from $800 to $1100 for that night. TripAdvisor ad claims $309/night ... 340 with taxes . I go to their website ... they say that is . 'MEMBERSHIP PLUS' rate ... I sign up and pay $99 for membership plus ..... go back to trip advisor Plus website and their best rate is $852. After about an hour on phone with TripAdvisor customer service .... they basically say "there is nothing we can do"I ask why they advertise something which they dont honor ... and get the nothing answer that 'Thats not the price we show on our website"The advertisement is still up hours later zero (or negative) stars would be more appropriate
  

  TripAdvisor, LLC

  Date: 08/21/2023

  Hello ***,

  Thank you for informing us of your experience. We took a look at the hotel rates you were looking at for the night of September 18th and cannot see that ****************** has any Plus rates available, but there are other partners with similar pricing available directly on Tripadvisor.com.

  It's difficult to understand what happened at the time you signed up because the rates/availability could have changed since you first searched for your booking date. ****** pulls pricing information from different Tripadvisor partners, and at times there may a slight delay between the two sites.

  We see that you ultimately cancelled and received a refund for your Plus subscription, and hope that you will consider giving Plus another try in the future.

  Kind regards,

  Tripadvisor Customer Relations

• Review fromRaena C

  Date: 07/19/2023

  1 star

  Raena C

  Date: 07/19/2023

  Tried for over 9 hours using multiple devices and browsers trying to book a hotel. Waited on hold and finally talked to someone who was not able to provide any solutions. Sent an email response as requested to troubleshoot and still nothing. Now the rate of the hotel has increased significantly and I have missed the chance to book it with other sites. Trip Adivsoe plus membership seems to be completely worthless
  

  TripAdvisor, LLC

  Date: 07/20/2023

  Hello *****,

  We are sorry to hear you have been having trouble purchasing a hotel booking with your Plus subscription. Tripadvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. We have asked our Plus team to further investigate the error you are seeing in order to prevent this from occurring going forward. Someone will contact you again later today to help resolve this matter for you. 

  Kind regards,

  Tripadvisor Customer Relations Department

• Review fromPatricia H

  Date: 06/08/2023

  1 star

  Patricia H

  Date: 06/08/2023

  TripAdvisor Plus is a scam - bait and switch. They charge for membership but when you try to book one of the members only deals it never goes through I tried multiple times, each time meticulously entered credit card info (fir multiple cards), but never got the deal
  

  TripAdvisor, LLC

  Date: 06/09/2023

  Hello ********,

  We're sorry to hear you have had a difficult experience with your Plus subscription so far. We can see you contacted us for assistance once, but it's unclear what rates you were attempting to book in order to assist you further. We have asked one of our Plus Support agents to contact you via email to see whether you are still interested in booking on our site and make the most out of your subscription. If you continue to see an error upon check-out we will be happy to investigate further and do our best to find a solution for you.

  Kind regards,

  Tripadvisor Customer Relations Team

• Review fromSteve B

  Date: 04/15/2023

  1 star

  Steve B

  Date: 04/15/2023

  Consistently was trolled in their forums by other users. I had user MsCheap1 criticize my post in one of the public forums, call me a troll, and tell me to stay in *******. I emailed her in private, called her a B, and set her straight. My post was deleted due to someones hypersensitivity, likely hers. I reposted a more gently worded version. She posted a comment warning people about me. Flagged her comment as harassment and TripAdvisor did nothing. Instead, they deleted mine and somebody elses subsequent responses addressing her post. Found an email for TripAdvisor and emailed them directly. They ended up shutting my account down.This was a clear-cut case of trolling, but I got the shaft and the troll got to keep her account. Despite being a level 6 contributor, TripAdvisor shut my account down without saying a word, and they wont answer my emails. Ive had other issues where theyve arbitrarily taken my review down and dance around giving you an answer why. Usually, its a dangling because your review does not meet our guidelines. When you ask why it doesnt meet their guidelines, they say because it doesnt meet their guidelines.
  

  TripAdvisor, LLC

  Date: 04/20/2023

  Hello ******,

  Thank you for bringing this to Tripadvisor's BBB page. Please know we have taken a look at your query and were informed your account was removed for violating guidelines. 

  Please feel free to check out our Content Policy for more information on our guidelines: 

  *********************************************************************************

   

  Best,

  Tripadvisor Customer Relations Department

  Steve B

  Date: 04/25/2023

  As you can see from the response, the full story is not being told. Their guidelines are applied inconsistently. For one, they didnt take action against the person that was the one that actually started the fight. They got me on a technicality for signing up for a new account because they wrongly disabled the account where the harassment occurred. I rarely had any trouble with TripAdvisor, except in the forums where I was regularly attacked. The forums are a haven for trolls, and TripAdvisor enables them. After having a TripAdvisor account for 10 to *********************************************************************** banned.

• Review fromTony A

  Date: 03/13/2023

  1 star

  Tony A

  Date: 03/13/2023

  If I could rate zero star I would have chozen it.In February 2022, I booked a trip to ***** ******* through Trip Advisor and paid it in full for ocean view Hotel in April 2022, one week before my flight, Trip advisor sent me an email that my reservation was not honored by the hotel (even though when I booked in February the agent confirmed every thing is set, and she literally said to rest assure that my reservation is confirmed), then Trip advisor offered me another hotel with same price but the hotel was 35 minutes far (driving) from the beach rather the one I booked was on the beach, when I told them I don't want a hotel that is such far from the beach as I have kids and my original booking was for a hotel on the beach they said we are sorry but we cannot help, so I cancelled the hotel, but now a week prior to my travel time all hotel nights prices sky rocketed and the same hotel I bookded in February has tripled in price which I could not afford, a week before my trip I could not afford any good quality hotel on the beach because all prices went up as you would expect, so I had to settle in a bad hotel that has nothing to offer as the original one. me, my wife and 2 kids had the worst vacation ever (we could not cancel plane tickets so we had to travel otherwise We would have lost plane tickets which cost roughly 2000$, I paid more than 5K for a bad vacation, trip advisor should be ashamed of what they did to me and my family, they should be called Trip screwers not advisors, because of them my vacation turned from a dream vacation to a nightmare vacation because they did not honor my booking through them in February and they waited until late March to notify me about it, never ever book from Trip advisor, they will book for you but when they find a better payor a month after your booking they will kick you out and take whoever pays more, please book through the hotel directly even if it is more expensive but at least you will have piece of mind.
  

  TripAdvisor, LLC

  Date: 03/14/2023

  Hello ****,We are sorry to hear of your booking experience and any trouble this may have caused you. We can understand how something like this can be a major inconvenience on your dream trip. When searching for rates and availability to make a booking on Tripadvisor, you will notice that there may be multiple booking partners for any given property. All rates and availability displayed on the Tripadvisor site are provided to us through these partners directly, who also collect your booking payment.With your case, we tried to ameliorate the situation by informing and relocating you as soon as the hotel notified us which was about a month ahead of your check-in date. As requested, we did cancel and refund your subscription due to your unfortunate experience.We appreciate your feedback.Kind regards,Tripadvisor Customer Relations Team

• Review fromJanice H

  Date: 02/23/2023

  1 star

  Janice H

  Date: 02/23/2023

  This travel review website was created in order for people to go in and review hotels and resorts that they stayed in. I recently was at a resort that asked me to write a review. I have spent two days on it and I responded back to the owner/manager of the resort that TripAdvisor is no longer taking reviews. In fact they are simply trying to go into the travel rental business themselves.I found this very disconcerting As personnel at resorts are working so hard to please TripAdvisor, and they are no longer taking reviews.Just took a screenshot Of the TripAdvisor card,that the manager of the resort gave me. I really believe it is poor business practice to tell tell resorts that they will publish reviews that there are guests send in, and then all they intend to do is make money off of booking people. I doubt they are even going to book them at the resort they gave the cards to.Since I went in so many times I do belong to TripAdvisor so I have a username and password. I started getting garage by soliciting emails from TripAdvisor. this particular resort is in ******, and they continually 5 to 8 emails a day wanna know if Im still interested in booking in ************, which happens to be the area of ****** with this particular resort is situated.I feel horrible for the resort because they work so hard and they are actually paying TripAdvisor to publish reviews. They arent publishing anything from members of TripAdvisor, like I am *** from the resort they are soliciting business from.so I have had it by getting harassed with emails daily from TripAdvisor wanted me to book with them, and Im so embarrassed for the manager of the resort to that asked me to write a review.I dont want to tell him That he was conned by TripAdvisor.Im not sure if this will contain my email address and my name so I will give it below I think I have just enough room to do that. And the reason I am submitting this is its rotten *************************** Cant leave my email address
  

  TripAdvisor, LLC

  Date: 02/28/2023

  Hello ******, Firstly, we're sorry to hear you are having trouble submitting a review. We took a look at the information you provided and cannot find evidence that you recently submitted a review on our site. Is it possible you submitted your review with another account? We do encourage all travelers to publish reviews based on a genuine experience, so we'd be happy to help you share yours. Someone from our Customer ******************** will contact you via email shortly to assist with your request. Kind regards,Tripadvisor Customer ********************

• Review fromAllie M.

  Date: 10/13/2022

  1 star

  Allie M.

  Date: 10/13/2022

  Booked a trip through trip advisor plus a few months out from our departure date. As the date got closer we identified the same room and upgraded rooms were now booking at a significantly cheaper rate through trip advisor plus. In addition, the hotels direct room rates reflected significantly cheaper rates as well (****** less a night then what we paid). We contacted trip advisor plus and asked if the updated rates that trip advisor plus was currently showing could be honored or change our room to an upgraded room and still end up paying less then what trip advisor plus quoted us initially. We were told to pound sand. ****** learned. Using trip advisor plus ultimately costed us more then if we had not used them. On top of the extra cost the customer service was useless. Never again will we use them. Do not purchase their plan!
  

  TripAdvisor, LLC

  Date: 10/17/2022

  Hello *****, we are sorry to hear that your experience with Plus was not as you expected. As a third-party booking site, live inventory is impacted by the thousands of travelers searching for their perfect accommodations. When selected and confirmed by any Tripadvisor Plus member, the impact on inventory can be instantaneous and result in the inability to confirm your selected room type. We thank you for your feedback and will consider this in our next update.