Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/2024 my checking account was debited in the amount of $276.21 by SHARKNINJA EUROPE LEEDS. I did not make this purchase , and informed ********** who opened an investigation. ***** subsequently told me that they found evidence that I did authorize this transaction. I have asked them to forward any evidence of this to me which they said they would. Meantime I want to inform you that this company is authorizing fraudulent transactions .I wish to be reimbursed by this company for the above amount.

  

  Business Response

  Date: 11/08/2024

  Good ***************************** would recommend disputing this charge with your financial institution if you are seeing charge that you did not make or authorize.  

   

  Regards

   

   

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  As you can see from the documents that I have previously provided, my bank has already reviewed my complaint but I do not agree with the finding and I challenge the business to show proof that i made this purchase.

  I will be sending further details when my bank sends it's (evidence) to me.

  Thank you

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 11/15/2024

  Hello Mr. ************************* we are not seeing a charge on or end. If you did not place an order and were charged we recommend advising your credit card company to dispute the charge.

   

   

   

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Robot vacuum/Mop for the outrageous price of 600 USD. Worked great for a couple months, had to relearn the house a few times but no big deal. At approx. the 9 month mark the unit went dead. Wont learn the house and **** do anything! ***** with customer service and arranged a replacement, order cancelled and nothing further. Worst company Ive ever dealt with almost as bad as home desperate! I would really just like a replacement unit, can you stand buy your products??

  

  Business Response

  Date: 11/06/2024

  Hello

   

  A new order has been placed 

  Order 125004228756 has been successfully placed
  We will monitor to ensure it ships

   

   

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Shark Matrix 2 in 1 Robot Vacuum on 5/25/24. Everyday for the first almost 3 months the vacuum needed help to run. It got stuck or had a problem the majority of days. There was a 90 return policy. On 8/22/24 I contacted the company and requested a return for a full refund. It was confirmed by the company that they received it. A refund was supposed to happen within 2 weeks. Ive been told 5-7x all at least a week apart that I would get my refund within 2 days to a week each time and they were sorry for the problem. I have yet to be refunded and its 11/1/24.

  

  Business Response

  Date: 11/06/2024

  Hello

   

  Refund was processed today 11/6 back to the original method of payment. Please allow 3-5 business days to reflect with the financial institution depending how long it takes them to process.

   

   

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a Blender advertised on their website for $129.99 however when I'd tried to place the order on the phone the sales associate said it was $199.99. Naturally I wanted the price advertised since I was replacing my plastic pitcher that had cracked twice from my previous blender which they don't make anymore. The second pitcher actually cracked while I was making a smoothie and it spewed all over my backsplash. I got this reply from their customer service department: Thank you for reaching out to our SharkNinja ************* Team. We recognize the confusion caused by these conflicting pieces of information from us, and we apologize for our negligence. Until we are able to rectify this price inaccuracy, we will assuredly confirm that you can order from our website and be charged the price listed. The price of $199.99 is an inaccuracy that would only affect placing the order via phone.I placed the order on the phone because I needed a desperately needed a blender and was sick of all the back and forth about the price but followed up and then got this response: We are happy to hear that you already went ahead and placed the order. Since you have ordered this item at the discounted price that is shown on the website, there would be no need for price adjustment. We also do not provide the option to do price adjustments.Note this was NOT the price shown on the site, it was $129.99. Then I followed up again and got this reply: We do apologize about the misleading information that was advertised on the website, and we understand that's very upsetting. However, the order was already placed, and we do not do price matching or price adjustments. If you don't price match or adjust, at least offer me a refund or a discount for the difference. Very upsetting and just bad business. Also the conflicting information from your customer service team also does not help.

  

  Business Response

  Date: 11/06/2024

  Hello

   

  Please provide the order number and we will be happy to refund the difference. 

  Customer Answer

  Date: 11/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  As requested by the business I am including the order number to receive a refund.  Note it was 30% off the sale price. 

  
  Regards,
  
  Cam B

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I reached a resolution with this business however when I contacted customer support with my ticket number to follow up on the refund, they did not have the information.   Not sure if it was a different department you communicated with on my behalf or not so I am following up.  
  
  My ticket number with Ninja is #************.
  
  Thank you! 
  
  ******* 

  

  Business Response

  Date: 11/27/2024

  Hello,

   

  Apologies in the delay of the refund difference. A refund of $20.00 was submitted today which should reflect on your statement within 3-5 business days.

   

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Cam B

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Duoclean vacuum (model ZU780) from ******* (authorized seller) August 1, 2022. The front soft roller has stopped working. It is impossible to access the belts or the unit to repair. I called Shark, gave all the information including video chat. The agent told us that we need a new motorized floor nozzle, and that this part is not covered under the 5-year warranty.The problem is, nowhere in the warranty information that accompanied the product is this ************** is the text from the warranty:What is covered by this warranty? The original unit and or non-wearable components, deemed defective, in sharkninjas sole discretion, will be repaired or replaced up to five years from the original purchase date.What is not covered by this warranty? Normal wear and tear of wearable parts, such as foam filters, HEPA filters, pads, etc. which require regular maintenance and/or replacement to ensure the proper function of your unit, are not covered by this warranty.Any unit that has been tampered with or used for commercial purposes. Damage caused by misuse, abuse Or damage due to mishandling in transit.Consequential and incidental damages.Defects caused by repair persons not authorized by sharkninja.Products purchased, used, or operated outside **************None of these exclusions apply to our unit, which was purchased new just a little over two years ago, well within the 5-year warranty.When we pointed this out to the agent, they looked but were told the best that they could do was the original offer they gave us of a replacement part 50% off and free shipping. However, this will cost us $47.50, which is approximately 25% of the cost of the vacuum purchased new in ******* is very unjust for a company to claim a major component is not covered under warranty when its not excluded in the manuals warranty. The ticket is ******** I want a free motorized floor nozzle (sku 1433FC780) which should be covered under warranty.

  

  Business Response

  Date: 10/30/2024

  Hello *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just just spoke with your wife ******** and we are sending the part at no cost to you as an exception.  You should receiver the new part in 3-5 business days.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 11/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

  PS thank you to ***** at Shark for resolving this matter in a fair and timely fashion. Thanks. 

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Shark directly about Robot Vacuum purchased 8/22/24 not responding correctly and entering a NO GO Zone (new **** rug) and getting tangled up. Shark Product Specialist confirmed application was running updated version and was told ok to use. 3 days later 10/22/24 came home to shark tangled up in NO GO Zone. Contacted Shark and was told claim was escalated and would receive a call next business day. Did advise representative call was being recorded on my end as well. No return call ?? Contacted Shark multiple times with no resolution and its been 74 hours since claim was escalated. Requesting BBB to assist me with resolution. At this point I want full refund and compensation for damages

  

  Business Response

  Date: 10/28/2024

  Hello ****** *******, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that your robot is not working and is causing damage to your carpet. We completely understand your frustration. We recently have one of our representatives reach out to you in regard to this issue and it went to voicemail. We will have someone reach out to you again today to go over the process in regard to damages and also the refund that you are looking for. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team
  
  
  
  

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Reached out to BBB in October 2024 when Shark/Ninja would not assistance with Newly Purchased Shark Robot Vacuum after going into NO go zone and damaging new **** rug. BBB contacted company and Shark finally started Ticket#********. I sent my Robot vacuum in and they sent what was supposed to be an upgraded version and it did not work. **** Operations Specialist employed with Shark Ninja said they would issue a full refund and did not want the newest sent back to them. Check issued and received 3 weeks later. Deposited into my personal account and bank contacted me stating Shark had placed a STOP payment and the check caused my account to be negative. Reached out to Shark via phone and email with NO reply. Have paper trail if BBB would like to review. 

  

  Business Response

  Date: 12/11/2024

  Hello

   

  We will have escalated this to have someone reach out to you today to assist in a resolution that is acceptable.

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  With great patience I have waited on a resolution regarding this matter. Reached out to Shark/Ninji via email with no replay. 
  

  On 12/11/2024 Shark/Ninji reported to the BBB that the case was escalated and someone would reach out to me that day. The attached check from Shark/Ninji was not honored nor their promise to reach out.   Requesting a speedy resolution regarding this matter  

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Melina

   

   

  

  Business Response

  Date: 12/23/2024

  Hello,

   

  Our records indicate that **** has been in contact and has issued the refunds checks ( product/bank fee) in order to resolve this matter for you.

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Check for device was received and currently waiting to clear bank. Bank fees have not been reimbursed to date. Please see attached proof.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Melina

   

   

  

  Business Response

  Date: 01/15/2025

  Hello,

  We apologize for your experience and have reviewed the case, we show that the refund check has been issued for the additional amount. This is not the experience we want our consumers to have and am sincerely sorry you have not had an acceptable experience with our team and product.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a shark handheld vacuum from QVC December 5 2023 it worked fine and I used it daily than one day I went to use it it wouldn't work I changed outlets and it still didn't work I called *** and they said it was less than a year they told me to call the manufacturer which I did they are the worst customer service after a video chat they sent me a new power pack I received and vacuum worked for a few months now it went out again mow after another video chat and doing what they suggested I called back and they do not have my model in stocks I would have to wait 2 to 4 weeks to get a new one or they would send a different model. I want the same one how do I know I will like it. They said wait 7 days someone will call me very poor customer service I don't believe they will resolve this issue to my liking.

  

  Business Response

  Date: 10/28/2024

  Hello ****** *****, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear about the issue with your product. We completely understand your frustration with this matter. We did have one of our representatives reach out to you in regard to the issue however we did go to voicemail. We will have one of our agents reach out today in regard to your issue. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team
  
  
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased this product sept 17 2024 and they will not replace it my purchase with 90 warranty

  

  Business Response

  Date: 10/22/2024

  Hello *****
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Grace

   

   

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ninja slushi machine and accessories such as auger and 88oz vessel. I have ordered the 3 items several times and paid for the item. Hours or days later the order gets cancelled due to not enough products. Secondly if I am able to order it and it ships they send me the wrong items or it gets retuned to shipper because of the wrong address. I called to correct address and they want to cancel item because there website messes up my address in an urban city and the house has been here for 47years! **************** promised to refund my money over a week ago. No refund?! Have a supervisor call me, no call its been a week. Called twice now for a refund and nothing. Very disappointed and they need to get there stuff together!

  

  Business Response

  Date: 10/22/2024

  Hello ******* *******, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that you are experiencing all these issues when trying to get the part that you need. We completely understand your frustration with this matter. We are currently looking into the refund that was to be applied already and will have that issue resolved promptly. We are also looking into why the wrong part is being sent to you and also when the correct part is coming into stock. We will have one of our agents reach out to you in order to go over the issue. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ninja about my air fryer that I bought did not work they said they would replace it under warranty. I was supposed to receive the package on Friday the 18th but then they changed to Saturday the 19th. Well I tracked the order and they said it would be here between 10 and 2 PM on Saturday I waited for the package by 2 PM never arrived and I had to go to work. I got home 11:30 PM and the package was not there. Ive been trying to contact Shark ninja all morning. but I cannot get anyone to speak to me. I stayed on hold for over an hour. I cannot get anyone on chat or email. I want to let them know I did not receive the package that was supposed to be sent to me. so I feel I mean ignored after so many attempts to try to contact them.

  

  Business Response

  Date: 10/30/2024

  Hello ********
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  Im rejecting the response because yes they did call me and emailed me but I am at work and I emailed them back to tell them I can correspond through email with them because I cant talk on the phone at work. I have not got a reply from them yet on the email.
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 11/12/2024

  Hello *** *******,

   

  We now show the latest order has been delivered and signed for. Below is the tracking with signature. 

  *****************************************************************************************

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******