Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Ninja Foodi in July 2024.Upon first use, smoked up house setting off smoke alarm! Upon opening, the steel cover over the heating element was on the food. Once I cooled it down, it refused to lock in place protecting the heating element. I emailed the company and was totally ignored with the exception of once informing me how to correct issues. Didn't work! I've been requesting refund ever since! Spoke with customer service and was told it was beyond return deadline. It was their ignoring me that caused the delay. I deserve a refund! Have never successfully utilized the product! I shouldn't have to pay for a none working product!

  

  Business Response

  Date: 11/20/2024

  Hello,

  We apologize for your experience with your Ninja Foodi along with the experience you had when you reached out. Although the return window has expired, we will honor your request to return your unit for a refund. A pre-paid label has been issued and once we have received it back we will issue a refund. 

   

  Regards

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vacuum is under warranty and shark said they have to replace the entire unit. But they are trying to replace it with a cheaper model that is not comparable in power, less features and attachments. It also has less than desirable reviews than the one being replaced. It has the lowest reviews on their website. I would like a replacement that is comparable to my Shark Apex AZ1000.They also expect me to go 2 weeks without a vacuum when I have an asthmatic child and I have to vacuum daily per his pulmonologist. The current vacuum works, it just no longer locks upright and has repeatedly fell. One time hitting my son who was crawling on the floor. I need this situation handled as soon as possible.

  

  Business Response

  Date: 11/20/2024

  Hello Ms. ******,

   

  We apologize for you experience and will have a member of our team reach out to assist in resolving for you.

   

   

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This does not provide a resolution, it simply states they will contact me. Which they have not contacted me yet. I would like to know what they plan on doing as far as a replacement before I accept resolution.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/06/2024

  Hello,

   

  A member of our specialty team has reached out via phone and email with the best time to contact you

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not accepting this response as it does not provide me with the model # or information of the vacuum they are replacing my current vacuum with. Again, I want a vacuum with the same specifications and features as the one being replaced. The one thats being offered has almost 1/2 the power. A stratos or the detect series are the ones that are comparable now. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/23/2024

  Hello

   

  We have attempted to reach you on the number provided however have not been able to. The team has also reached out via email if you could please respond with the best time to reach out we are happy to assist.

  Customer Answer

  Date: 01/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I have asked numerous times which model they will be replacing our vacuum with that is not a lesser model and equal to what we have. I am not accepting a cheaper model with less features or power. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 01/09/2025

  Hello,

  We reached out are you able to advise best time and number to reach you on?

   

   

  My name is Markie from Shark/Ninja. Id like to speak with you about your AZ100 and the conversation that you had with agents on 11/15. I called the number on file and it disconnected before I couldn't leave a VM.
  Please advise me of the best contact number and time to reach out to you. Id like to assist you with getting a replacement. 
   
  Please reach out anytime if you are in need of further assistance. 
   
  Thank you for reaching out to us and giving us the opportunity to assist you with this. If you require further assistance, do not hesitate to reach out to us at ************. We are open Monday-Friday 9AM-9PM EST and Saturday 9AM-6PM EST. Thank you for being a Shark/Ninja Customer.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ninja has not paid ***** after sending a prepaid label to return the damaged oven. ***** sent my account to a collectors agency. I have been dealing with this issue since June when I received the first letter from ******

  

  Business Response

  Date: 11/15/2024

  Hello *** *******,

   

  We deeply apologize for your experience. We have forwarded this to be handled as soon as possible as this is not an acceptable experience we want for or consumers,

   

   

  Customer Answer

  Date: 11/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for bestbuy to have the slushi in stock, while on my phone searching ****** I followed a link directly to the product page ***************************************************************************************************************************** Link to an archived page in case the page has been modified since.********************************************************************************************************************************************************************************* the page clearly states below the product inside a gray box. "New subscribers save 10% when you sign up for email" with no other terms or asterisks listed.The free shipping "box" and warranty "Box" to the left of it have links that give more information, the 10% discount text area does not.The next day I saw that despite signing up for email my discount was not applied. When I called customer service I was told that that discount does not apply to this product and did not escalate a ticket regarding my concerns.I have downloaded copies of the page and the archive page, that I can't attach as well as a screen recording.The deals and exclusions page also makes no mention of this. Although because there is no read more that 10% off offer is to be taken/given at face value.

  

  Business Response

  Date: 11/15/2024

  Good Afternoon,

   

  Apologies for the experience. Our Slushi is excluded from the 10% off however since this was not clear in the communications that you provided, we have processed the 10% refund back to the method of payment used to place the order.

   

  Regards

  Customer Answer

  Date: 11/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  BBB Form letter formalities aside.  I do greatly appreciate your prompt response and refund. 
  I however, unfortunately, still do not see any updates to the site and/or the following link "*Details and Exclusions"  @ **************************************************************** That has been updated to include details and exclusions for this marketing campaign that may have been inadvertently missed. 

  The purpose of the "*Details and Exclusions" page/link is clearly meant to display things like this, that is its sole purpose.

  I believe this is a massive offer/marketing campaign you are running considering I saw the same offer repeated on every product page that I checked, albeit in the same misleading manner. 

  As such the sitewide inclusion of an asterisk on any product containing the section reading:
  New subscribers save 10% when you sign up for email
  E.G. :
  New subscribers save 10% when you sign up for email*
  Also as it seems that I personally did not go through this intended process. If the offer is a discount that the customer is supposed to get on their next purchase, then it should be worded in a way that cannot easily mislead customers into thinking that said offer applies to their current purchase "when you sign up for email"

  E.G.:
  "New subscribers save 10% off your next purchase when you sign up for email*" 

  I do not regret a single ninja purchase I've ever made, I love my vacuum, blender, vacuum and now slushi. And again I appreciate the prompt reply. BUT I CANNOT consider this resolved until these consumer protection changes have been made.

  Not everyone is willing to file a BBB complaint on principle, and I truly hope and doubt that shark/ninja is intentionally misleading it's customers.

  In the long term with these fixes you will make more from brand loyalty from those people who trust your products, versus any new customer who starts off with a sour taste in their mouth and are put off from firther purchasing your products in the future. 

  
  I personally don't believe in brand loyalty but I do believe in quality and that's why there's a good reason I keep buying shark/ninja! It's also why I have recommend their products to most of my friends and family. Sadly if this had been my first experience with shark/ninja I likely would have sworn off the brand permanently. 

  
  I hope I see these changes soon so that I can mark this as resolved. 
  Thank you, 
  ******
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Skyler

   

   

  

  Business Response

  Date: 11/27/2024

  Hello,

   

  We have shared your feedback and concerns with the relevant team for action.

  We appreciate your time and effort bringing this to our attention.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Shark Navigator Liftaway XL Upright Vacuum Cleaner that was purchased at ******* on `12-19-2023 and is still under Warranty. The vacuum cleaner does not **** well and is not working properly. The cord got stuck in a small crevice in the unit and it is now damaged with the black portion damaged and no longer safe to use.Shark has a "troubleshooting" mandate which requires authorization to film and a link is then sent by the customer service agent. This is very uncomfortable as it views not only the unit but the home where the unit is. I complied and the agent kept making excuses on "steps" to follow for "troubleshooting" which was a stalling tactic. I contacted customer service and they stated that I could resolve the matter over the phone which I attempted today, and encountered more of the same mandates, excuses, and arguments not to honor the warranty. The agents will not honor a simple valid warranty and are advancing feigned excuses to not replace the unit. This laborious process can run the clock out and ******* is equally responsible as they are the third party vendor.

  

  Business Response

  Date: 11/15/2024

  Good Afternoon Ms. ******,

   

  We apologize for your experience. We will have a member of our team reach out and offer assistance so we can get your vacuum up and running.

   

   

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  The vacuum is not working properly and is under valid warranty. The Shark Navigator Lift Away was purchased at ******* who ships and sells the vacuum and they were notified that the vendor is not honoring the warranty.

  ******* has opened its own complaint case against Shark Ninja. The vacuum needs to be replaced and I can bring the defective unit back to ******* and pick up the new vacuum. The vacuum is currently in stock and available at ********

  I am not requesting further contact by Shark Ninja agents seeking to stall and hinder the replacement of the unit with endless mandates that are excuses to not honor the warranty. I already contacted 2 agents who demanded that I allow intrusive camera filming of the unit which is standing in a room. The agent demanded that I empty the cup, the cup is empty, that I plug in the unit and unplug the unit, etc. with staged efforts to "get the vacuum up and running."

  The warranty needs to be honored by law and there were no written mandates that one had to follow bizarre and erratic steps to "get the vacuum up and running." 

  This company is by design placing deliberate hindrances and advances staged excuses to not honor the warranty, which ******* has been made aware of as the 3rd party vendor.

  Shark Ninja can let me which ******* in ****, AZ can take the defective unit and in honoring the valid warranty, replace the unit with one they have in stock. I will not accept further

  deliberate efforts to delay replacing the unit which is the only motivation of Shark Ninja which is why I filed this complaint to alert the publlc and Walmart. 

  
  FAQ
  
  Regards,

  Barbarina

   

   

  

  Business Response

  Date: 11/21/2024

  TS, sent out unit replacement
  -Order ************ has been successfully placed
  -cx sent in ctc pictures
  -cx agreed with the resolution
  -provided feedback about their previous interactions as noted above

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product # SL451 SL air fry prove with smart thermometer and I received a toaster model ST 101. AFTER 3 HOURS on the phone with customer service they say I can get the right product after I return the toaster. They then promise a tracking number and I hang up on good terms. This morning no tracking number and only a return label??? I don't know what is going on.

  

  Business Response

  Date: 11/15/2024

  Hello Ms. **************** apologize for your experience, we can verify that your order ha successfully shipped via ***** tracking 281752157214 with expected delivery Nov 19th

  *****************************************************************************************

   

   

• Initial Complaint

  Date:11/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Shark's ************** Detect Clean and Empty System on 10/17/24 online directly through Shark's website. I have received the item on 10/22/24 per tracking number ************. When I started using it I noticed it was not as powerful as another one I returned to Kohls. I returned the one to ***** because buying directly through Shark was cheaper. Anyway, the one that I got from Kohls had a square battery symbol which I thought was odd because the new vacuum I got from shark directly had a bar battery symbol instead. I went to Shark's website and noticed the recent reviews even had a square battery symbol in pictures. I wanted to know why there was a difference so I called Shark's customer service at ***************************/**/** around 8:30pm. I spoke with Jeoani and was provided reference number ********. After explaining my issue, he confirmed I have the correct model, but could not answer my question. I asked a couple times if he could escalate the call to someone that could. He advised no. He instead provided the reference number and stated to email ******************************** which I did 10/28/24 and followed up on 11/1/24 at 6:35am. Both times no response back. Email attached. Therefore, 11/1/24 around prior to 7pm. Email sent to business through ************************. No response back to date. I am now filing this complaint to get an answer to my question. Why is there two difference battery symbols going around? Is one more outdated then the other? I would like to be reached out via email AND anytime M-F from noon-1pm EST or anytime over the weekend.

  

  Business Response

  Date: 11/14/2024

  Hello *** *****,

   

  Firstly, we apologize for the delay in response. We have confirmed there was a  re-designed of the battery which is the only difference between the  two batteries. The design change does not impact the performance of your vacuum.

   

  Regards

   

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I just wish it did not take this long for an answer to it. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shark offeres a 5 year warranty on their products, including the vacuum in discussion. The roller on the vacuum went out and will not spin, therefore wont clean the floors, so i contacted sharkninja, they did a video call to make sure the part was actually not working and verified the part no longer works then proceeded to tell me the roller of the vacuum, the main part of the vacuum, isnt covered under warranty and i would have to pay 100$ for the part plus shipping to have the part sent to me. What is the point of advertising a 5 year warranty if you wont replace the part of the vacuum that cleans the floors?

  

  Business Response

  Date: 11/14/2024

  Mr. *******,

   

  We apologize for your experience, we will have a member of our team reach out and assist in an acceptable resolution.

  Regards,

   

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im ***** ****** writing on behalf of my 83 year old mom, ****** ******, who does not have a computer/email. On 5/20/24 mom saw a tv ad for Shark Strata and called ************** to place an order (told 1st payment of $95.30 and 5 monthly payments of $71.65). On 5/30 she tried to assemble the cleaner but the handle kept falling off so it was unusable. After many attempts she called customer service ***************) and spoke with ******; said she wanted to return the vacuum. Brendas supervisor ******* said no problem with the return. Since mom doesn't have email he said he'd print the return labels for the 4 boxes, which she was to receive within 5 days (reference # ***-859-30). On 6/12 after not receiving the labels, mom again called customer service and spoke with Kapri (said her ticket is B as in boy). Kapri spoke with her supervisor and said the 4 labels would be sent within 24 hours and that any payments already made would be reversed. Labels never arrived. On 6/20 mom received her Chase ********* showing the Shark charges; she called the bank (spoke with Safar). He said ***** would reverse the posted charges because of fraud; he canceled her credit card and sent her a new one. On 8/22 ***** notified her that Shark had posted new charges; ***** reversed the charges and notified Shark to stop charging her card. ***** then sent formal notice that they had resolved the dispute. But on 11/2 she received a notice from *********************************** [**************************************************, phone ************] with reference #SNO183245 saying it is a debt collector for Shark. It told her to call Full Circle by 12/5 to dispute collection claim. It took her 10x of calling Full Circle to be able to leave a message with full details; as of 11/8 no one has ever called her back. She therefore has no way to remove the collection claim and stop the harassment from Shark. She does not want her excellent credit ruined and refuses to pay for something that is unusable.

  

  Business Response

  Date: 11/14/2024

  Good ****************************** are very sorry for your experience, we have escalated this matter to have this resolved, this should not have taken this long to resolve.

  Once we have confirmation a member of our team will reach out and follow up with you.

   

  Regards

   

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear Shark,

  I was only given the option here of accepting Shark's resolution (and closing the case) or rejecting it. Since Shark has not yet resolve the complaint, the former response is not appropriate. However, I appreciate your escalation of this matter and look forward to the prompt end of Shark's collection action against me.
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 11/22/2024

  Hello

   

  We have processed the refund on the order. There is no owing balance and we deeply apologize for the length of time this took to resolve 

  Customer Answer

  Date: 12/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item is $499. I purchased this item on 10/12. I used it approximately 7 days until it broke. I called ninja directly and did a virtual call with them showing the leaking and lack of heating up. It was determined it would need replaced. I was given a prepaid tracking number and returned it. I confirmed they received it. The replacement was to be mailed as soon as return was received. This never happened. The replacement is showing pending. I called and they said they dont show getting the original item. I provided them with a tracking number and they said oh they see and it now they would release my replacement. Here I am still waiting and its still showing pending. Ive called, emailed and reached out on social media and Im just told they will escalate it. Replacement order is ************. ***** return tracking is ************

  

  Business Response

  Date: 11/12/2024

  Hello,

   

  We apologize in the delay of you new unit being delivered. We now show that it has been successfully delivered and signed for as of Nov 10th.