Business Profile

Wholesale Small Appliances

SharkNinja

Headquarters

Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,057 total complaints in the last 3 years.
254 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Main support piece that holds the vacuum upright broke off during normal use. S/N Z23K40A5Z0R1 / 4320 I would like for the company to uphold the 5 Year warranty and send me the replacement part Free of Cost. I was denied this by calling Shark Support.
Business Response
Date: 06/19/2024
Dear ****,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We will be reaching out to you today to get this matter resolved regarding your Shark Vacuum.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 06/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a blender and food processor November 23, 2023. The drive unit at the bottom of the food processor cup broke off at all 4 connection points. The food processor was used once a week or less. When I called in to make a warranty claim both the first person to answer the call and a supervisor told me that this was not covered under warranty as it was a wearable part. I explained that the plastic and screws that never move cannot be considered a wearable part. This is clearly and manufacturing defect. The customer service agent verified through recorded video chat that the issues was the screws and plastic connection points. After all of this they still refused to assist in getting this part replaced and only offered a discount to buy a new unit.
Business Response
Date: 06/19/2024
Dear ******,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We will be reaching out to you today to get this matter resolved regarding your Ninja Blender.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:06/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number ********** purchase thru QVC. The blender stop working once the warranty expires. I called QVC many time and they refused to help me get my money back.
Business Response
Date: 06/19/2024
Dear *******,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We will be reaching out to you today regarding your Ninja Blender.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:06/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
VACCUM CLEANER DID NOT WORK, REPAIR PART DID NOT WORK.
Business Response
Date: 06/17/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We again apologize for the experience you had with your Shark vacuum. We want to thank you for speaking with us today and allowing us to resolve this issue with you.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 08/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

EARLY THIS YEAR I BOUGHT A SHARK VACCUM CLEANER, IT DID NOT WORK. I CALLED SHARK, THEY SENT ME A REPLACEMENT PART THAT DID NOT WORK. I CALLED SHARK FOR A REFUND. THEY SAID THEY COULD NOT SEND REFUND SINCE I THRU THE TWO ITEMS AWAY. I FILLED A BBB COMPLAIT. A COUPLE OF DAYS LATER I GOT A CALL FROM SHARK TO BUY A NEW VACCUM CLEANER AND THEY WOULD GIVE ME A REFUND. I BOUGHT THE CLEANER ON 6/17/2024 FOR $326.42. I WAITED FOR THE REFUND, IT NEVER CAME. I HAVE CALLED SHARK SEVERAL TIMES OVER THE LAST SEVERAL WEEKS BUT NO REFUND. I WANT MY $326.42.
Business Response
Date: 08/14/2024
Hello **** ******,
Thank you for your previous response.
We can confirm that a refund was issued back to the method of payment you had for the Shark Robot that you ordered. This amount was refunded on July 23, 2024. The amount was refunded back to affirm. Once they would have received the payment, they would have refunded whatever amount that was paid at the time in regard to your payment plan with Affirm.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 08/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

I STILL HAVE NOT RECEIVED THE $326.42 I PAID ON 6/17/24 FOR THE ***** VACCUM THAT REPLACED THE USELESS ORIGINAL VACCUM. I WAS PROMISED THIS REFUND AFTER THE ORIGINAL BBB COMPLAINT. AFFIRM HAS PAID ME FOR THE 2 PAYMENTS I MADE TO THEM. AFFIRM IS NO LONGER INVOLVED. I WANT MY $326.42!!!

Regards,
****

Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Business Response
Date: 09/09/2024
Hello **** ******,
Thank you for contacting SharkNinja.
As advised by the representative that you spoke with regarding this issue. The refund has been issued back to the payment method that was used for the order. As advised the order was placed a payment was done through affirm thus the refund was issued back to affirm which they issued you a refund for. We do not have any other order in our system that you have placed. Sense we cannot locate another order we would not be refunding anything back to you. If you have a dispute regarding a charge, please reach out to your back to have them start an investigation into the matter.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:06/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered the shark ninja 03/16/2024 i have gotten it did the program. it was working then the robot started to clean in rooms i did not it in tried to re do the program it would not respond got ahold of shark ninja service they said. we will call you back. they responded in email that they tried to call the # that i gave them i sent them another email with phone # they emailed me and said they couldnt get a answer i sent another email to them with my phone # they sent back the same email couldnt get answer. i want them to fix or give me another shark ninja
Business Response
Date: 06/17/2024
Hello *****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and we keep getting a message to check the number and try again so we can not get in contact by phone. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:06/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our robot stopped working after approx 5 months of ownership. We have called no fewer than 7 times the past month to deal with getting a replacement under warranty. Replacement still hasnt been released even though we sent original back and you received it. At this point we need a refund and replacement with a superior product due to awful product, unresponsiveness, and unprofessionalism of your international staff. You also made us pay for shipping to get a new robot, which was never refunded.
Business Response
Date: 06/17/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ there was no answer so we left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 06/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
We had to call SEVEN (7) times to attempt to get this resolved. The only reason it was sent is because I had to call yet again. I expect a refund of shipping at minimum.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 06/26/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We had tried three times to get in contact with you and also sent three emails. We will try calling you again today Jun/26/2024, if we get no answer we will sent an email so you will have a point of direct contact with us and we will work together to get this resolved. We do see your account is under a different name.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:06/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a robot shark/ninja to help ease my workload: I have brain and lung cancer. When I ran the robot to map the house, I discovered that it would not go under my furniture. This was no use to me. So, I requested a return label. (See below). The purchase date was May 19th. The product was sent back by ***** on May 23rd and received back to them on May 28th. The tracking number is ************ and was received by a CBasquez. The product was used once to map the house. The product was sent back in excellent condition. Packed back up and just as I received it. As you can see in the below email, they are telling the refund would be in 3-5 business days. Every time I call, I get a different answer. It has now been 13 business days. I just my card credited for the full amount.Hello *****, As requested please find attached your return label for return of order LT-**********, once we have received and processed your return your refund will be processed. We ask that you allow 3-5 business days for your refund to reflect back to your original method of payment. ************************ ********************************* LLC ************************ Team ********************** LLC ********************** *********** Shark
Business Response
Date: 06/17/2024
Hello *****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We want to thank you for speaking with us today. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 06/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Shark clean and empty cordless stick vacuum back on May 18, 2024. It is a terrible vacuum cleaner. I spoke to a Shark customer service supervisor on May 20, 2024 to initiate a return. She told me a customer service rep refunded me $60.68 for a 20% discount if I wanted to keep the vacuum cleaner. I said "no, I want to return it for a full refund". I received a refund for $60.68 within a day and a return label with instructions. I returned it ***** on May 21, 2024, and a Shark customer service rep confirmed it was received on May 22, 2024. I spoke to a Shark customer service rep supervisor on June 4, 2024 following up about the rest of my refund. She told me that the product was received and inspected and good. She told me that the remaining refund had not been processed yet and that she would start the process. She told me I should get a refund for $242.76 on June 10, 2024. She told me I would not be charged any shipping fees or restocking fees. It is now June 12, 2024 and I still haven't received a refund. I spoke to a third Shark customer service rep supervisor on June 12, 2024 and he states that he will initiate an investigation that will take ***** hours. He added that it could take 10 business days to get a refund. Every single customer service rep and supervisor has told me a different excuse about the refund processing times. I have been told 2-3 business days, 3-5 business days, and 7-10 business days. All of the refund processing times stated on Shark's website and emails are false. If they were true I wouldn't be writing this waiting for a refund that's way overdue.Return Number: ************ Order Reference Number: ************
Business Response
Date: 06/13/2024
Hello *********************,
Thank you for contacting SharkNinja.
We are so sorry to hear that you have not received your refund from us. We completely understand your frustration when it comes to this issue. We are currently looking into why the refund is still not in your account as it shows it was issued with us, one we know more information and the unit is refunded we will have one of our agents reach out to you.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 06/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I will not close this BBB complaint until I see a refund of $242.76 back to my credit card I purchased the vacuum with. I have read other similar complaints of customers not receiving refunds until they get to the point of multiple complaints with agencies up to a civil lawsuit complaint. The fact that Shark runs their business like this does not put my mind at ease to accept your comment about looking into it. It was already looked into on June 4, 2024 and cleared for me to get the $242.76 refund. You received the vacuum on May 22, 2024. This is an outrage it would take so many phone calls and over 3 weeks to get a refund. I do not trust your words. I will only trust action being taken which means I will see a refund. No more excuses! It's ridiculous!!

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 06/18/2024
Hello *********************,
Thank you for contacting SharkNinja.
We completely understand you keeping the claim open until you receive your refund and understand your frustration. We are currently working on getting the refund back in your account and once that is done, we will have someone reach out to make sure that the refund has been issued and is in your account.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team

Customer Answer
Date: 06/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I would like the complaint to remain open until Shark/Ninja has sent me my refund and I see it back on my credit card account. Their slow process in refunds is concerning especially since they received their vacuum back on May 22, 2024. Thank you!

Respectfully,
*********************
Initial Complaint
Date:06/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased shark stratus from infomercial I called and paid full amount rep was offering all types of benefits to sign up for I told her no only wanted vacuum. But for last 3 months monthly charges are being deducted from my bank for membership fees I did not agree with I called and ask what this was for and was told I agreed I explained I did not they said they called and only issued 1 month credit even though I was billed 3 times now today bank statement shows another ***** auto deducted and now its savers travel club that says I agreed when I bought vacuum I tried to explain I did not order this he was saying yes I did they only sign up when Im in agreement I told him I called 2 months ago and was told cancelled he said I did not found this is a different membership club I was signed up for so this is 2 different ones now and Im assuming next month will be billed again I want this to stop and I want credit back what I was charged and some one to speak to there reps not to act like customers are lying about this I have bank statements to prove I told him pull the call and listen to it he will hear me stating I wanted no other services only vacuum which I will never purchase from shark services again
Business Response
Date: 06/07/2024
Hello *****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ there was no answer so we left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:06/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased vacuum and attachment on 4/20/24 . This product was received in a defective condition and returned to the merchant (SHARKNINJA) per their direction using their return authorization number ************.******** received the defective product on 4/30/24 confirmed by ***** #************* and #************.To date the merchant has not refunded my purchase price nor have they given any acknowledgement of when they will do so even though their refund policy states that they will refund within 5-10 business days of receipt of defective product. All I have been told is the matter has been "escalated".
Business Response
Date: 06/07/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We want to thank you for speaking with us today. As mentioned we have sent an email so you will have direct contact with us and we will work to get back your money as soon as possible.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 06/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

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