Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order #************ for a cordless vacuum on May 7th, 2024 and it says it was delivered on May 14th. I never received it and *** attempted to contact the business several times and never got a reply. I want a refund for the product that I never got.

  

  Business Response

  Date: 06/07/2024

  Hello *******,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was just a beep so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Carpet XPert vacuum model EX150 on 1/23/24. The plastic piece that detaches from the front of the vacuum has become broken and will not snap back on, therefore making the vacuum unusable. I reached out to Shark customer service to request a replacement piece as my vacuum is registered and under warranty and was told that part is not available. I spoke to two agents, ones name was *******, who suggested I just buy a new vacuum and they would discount it to $60. This is a completely unacceptable solution. The vacuum I currently have and paid $200 for just a few months ago simply needs a plastic part to snap on the front. I do not need an entire separate unit just to take the plastic piece off and put it on my current vacuum. It is wasteful and ridiculous to have to purchase an entire separate vacuum just for a simple part! Then the agents had the audacity to suggest I go try to find the part at my local ******** Target, etc, as if it would magically be there even though Shark refuses to sell to separately. It is not my fault that Shark offers a poor replacement part selection, and if the only option is to replace the entire unit it should be covered by Shark at no further expense to me as my vacuum is under warranty!

  

  Business Response

  Date: 06/04/2024

  Hello *******,

   

  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  

  
  We want to thank you for answering our call today and allowing us to resolve this issue with you.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were given a self emptying Shark robot vacuum for Christmas this past year. We have had so many issues in less than 6 months. We keep having to call and get warranty parts bc things keep breaking even tho we have only tile and 1 story..so its not like its stressed or falling down stairs. Anyway, we had to call AGAIN yesterday bc for the last couple weeks this idiot robot is just running around in circles. Not cleaning anything, cant dock itself, just nothing helpful. They sent us a wheel initially and then when we called back they basically said too bad, what you need is not covered under the warranty, but well give you a great deal on a new one. THIS IS A BRAND NEW MACHINE. We have had it less than 6 months and you want me to buy another one? I want the parts I need to make this machine work. It is new, we have a warranty, and it's not like these things are cheap. I don't want money, I don't want a new machine, I want the parts to fix the garbage we already paid for.

  

  Business Response

  Date: 06/03/2024

  Dear ******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We will be reaching out to you today to get this matter resolved.
  

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. - I have spoken with them and they are sending the parts necessary to fix my machine under the warranty. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cordless Shark Vertex Pro vacuum from Amazon in February. Last week the vacuum started making a high pitched noise when turned on. It sounded like the motor was going to blow. I called Shark & was told that the replacement part I needed was out of stock, so they were going to send me a new vacuum. I had to pay for shipping, which is ridiculous, considering I paid close to $500 for this *********** only lasted 3 months. But I went along with it because I really liked the vacuum. When the replacement arrived, it was not same model as the one I had purchased. They sent me a cordless Stratos instead of the Vertex Pro. Here is my problem...The Vertex Pro I purchased came with 4 attachments & 2 batteries totaling 120 minutes run time. The Stratos they sent me came with 1 crevise tool attachment & ONLY 1 BATTERY with 50 minutes run time. This creates a HUGE problem for me. I clean two offices every weekend for extra money, & 1 battery doesn't last long enough for me to even get through one of them. The sole reason for purchasing the Vertex Pro was because it came with 2 batteries! When I called customer service I was told that the model I purchased was discontinued. My problem is not the Stratos model itself...my problem is that I NEED 2 **************** refuse to send me one. I asked to speak to a *************** did absolutely nothing to help me. He said the only way Im getting an extra battery is if I buy it myself. He then went on to tell me that my warranty will be void because these vacuums are not intended for commercial use. Its not like I own some huge cleaning company. Im not cleaning 8 hours a day, 5 days a week. Its only 2 offices, once a week. I know people who vacuum their homes every day. That amounts to more time vacuuming than I do cleaning 2 offices. ALL I WANT IS AN EXTRA BATTERY. I paid for 2 batteries with my original purchase. I think my replacement vac should include 2 batteries as well.

  

  Business Response

  Date: 05/30/2024

  Hello ****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer, so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx 2 years ago I placed a shark ninja order for a robot vacuum cleaner. Over this past year Ive had to have three replacements where it kept doing the same problems over and over again. Today I called shark ninja about my latest shipment from them back in December and they were not cooperative. They the agent was willing to give me 30% discount which I found was the same one anyone could get. My issue is the warranty on the box originally said three years but now there not honoring my robot vacuum I paid over $500.00 for a little over a year ago

  

  Business Response

  Date: 05/29/2024

  Dear ********,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
  

    We will be reaching back out to you today to get this matter resolved.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 06/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **********************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shark Failed to honor warranty.

  Customer Answer

  Date: 05/28/2024

  Hello,

  I have attached the requested documents as it pertains to the subject at hand.

   

  *******************

  

  Business Response

  Date: 05/29/2024

  Dear ****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We left you a voice message and if you could please reach back out to us by telephone or email we would be more than happy to help.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I filed complaint about Shark not honoring their 5 year Warranty. Shark contacted me and said they would send a replacement part. Part arrived but it was not the same part my shark Vacuum came with. Part that arrived fit and does work, but is not the same exact part that failed.
  Then my son received a phone call, because He was the one who purchased Vac from Shark as a gift to us. The person said that Shark would send a new vacuum, but stated that we had to take a video of one of us cutting the cord from the vac to show vacuum was disabled. We had to send that video to Shark in order for them to send a replacement vac. They said it would take weeks before new vac would arrive. My son asked meanwhile what would my parents use to vacuum carpet, the person on the other end of line said those were the conditions dictated to him. Sounds crazy to me, how about you? Thanks for your help ******************* and **************************** 

  

  Business Response

  Date: 06/11/2024

  Hi ****,

    We hope that the new floor nozzle we sent you has resolved your issue.  If not, please reply back to the email we have been corresponding to and we will be more than happy to reach back out to you.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were watching the shark stratos commercial on repeat as we have been in the market for a new vacuum. We decided to go on the website to order this amazing deal they were advertising about the shark stratos. You get multiple different tools for the brush and different odors as well for 6 payments of $44.95. On the website, there is FALSE advertisement stating the actual price is $499.50. So, I called customer service and the lady told me the website is right and that the commercial was not right about the price and she wouldn't honor the price either. Mind you, I go through a shark vacuum every 6 months because they do not last longer than that and I was willing to give them a shot again. I even had a shark vacuum fail within 3-4 months and shark customer service replaced it saying that should never happen again. So is shark just continually lying to me? Is there product really that bad? I am disappointed with them and they are abusing their marketing as it is all false. This is not right once so ever and neither is going through their vacuums so often. Maybe they purposely send me beta ones or previously used? I am not thrilled and I will make sure to blast this everywhere.

  

  Business Response

  Date: 05/28/2024

  Hello *************************, 

  Thank you for contacting SharkNinja.

  We are so sorry of your experience with our website and also informercial and the difference in price. We completely understand your frustration when it comes to this matter and would be more than happy to assist you. We will have one of our agents reach out to you once we gather the information from the informercial that you were watching. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like the management team from shark call me. They should be providing excellent customer service. I also would like to talk to them about exchanging my current vacuum that took a ****.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lexi

   

   

  

  Business Response

  Date: 06/03/2024

  Hello *************************, 

  Thank you for contacting SharkNinja.

  We are so sorry to hear about your experience with our customer service as customer service is important to us. We completely understand your need to talk with one of our supervisors and we will have one reach out to you soon. We also want to inform you that your new unit AZ3002 has shipped and that it should be with you by end of day today. Please dispose of the other unit as we do not require it to be returned. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Shark vacuum from SharkClean.com less than 5 years ago. Included was a 5 year VIP warranty. I am now having issues with an electrical part within the floor nozzle. A supervisor named ******** told me that since I have to preform regular maintenance on the rollers the entire floor nozzle is not covered. I have attached screenshots from their website. They list things such as filters. One would think that if a huge part such as the nozzle isn't covered it would be listed. The supervisor told me it is not listed because with some units it is a covered part. The screenshot i included is from the manual from my specific vacuum... Again, seems like it should be listed. I believe the roller switch in my vacuum is malfunctioning. This is not a regularly maintained part but it does control a wear and tear, regularly maintained part. The first agent i spoke to had me unhook and rehook a hose. This issue seemed resolved the issue but as soon as i disconnected with her and began vacuuming the house the issue was back. The second agent i spoke with did no troubleshooting with me and immediately told me i had to buy the part which costs $89.95. Seems like this warranty is a scam. My ticket number with Shark is ********.

  

  Business Response

  Date: 05/28/2024

  Hello *********************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear about your floor nozzle not working and having the issue getting the part replaced. We can completely understand your frustration with this issue, and we will resolve it. We will have one of our representatives reach out to you soon in order to resolve your issue.

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Shark Stratos in March. Used it twice & the fins on the roller ripped. Filed a warranty claim and was told I would receive the replacement part in 4-6 weeks. At the 6 week ***** I received an email stating my warranty order was cancelled. I called and was told the part was on backorder and they couldn't fill my order. I was then told they would just send a new vacuum and I would get an email within 3-5 business days with the tracking number. This was on 5/15. It is now 5/24 and I've received nothing, not a shipping email nor a vacuum AND the track my order link no longer works in the confirmation email I received after my second inquiry. I'm not one to.complain, but a $300+ vacuum should work more than twice. Seems like they're just giving me the run around and don't want to satisfy the warranty. Totally unacceptable for a big company.

  

  Business Response

  Date: 05/27/2024

  Hello ********,

  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  I had high hopes for a timely resolution to this matter when I was contacted both via phone and email by Shark on the day of my complaint (May 27th). I replied to their email with the information that they requested (a picture of my inoperable vacuum, the serial number, my purchase receipt, and my mailing address). I received a response thanking me for supplying the information and that a new vacuum would ship to my home and I would receive it within 3-5 business days. On June 1st I informed them that I still did NOT have the vacuum, that I could see a shipping label had been created, but no further activity had taken place. On June 4th they replied that they were looking into it and did not know why there was no movement on the new order. On June 5th I inquired again as to when I could expect a reply on the status of shipping. I received a response that same day "We understand your frustration, we know our consumers need to vacuum. Please accept our deepest apologies for this delay we are still working on getting your new Shark sent. We will let you know as soon as we hear back. Enjoy your day." 

  I'm sorry, but "deepest apologies" just doesn't cut it. I've now been without a vacuum since the middle of March. At this point, I'd accept a refund of the $349.99 (sale price) that I spent on the vacuum to begin with. 

  Regards,

  ********

   

   

  

  Business Response

  Date: 06/12/2024

  Hello ********,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We understand how frustrating this is.  We are trying to get this item to ship we currently looking into this delay.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This complaint was NOT resolved and I am still waiting or Shark to honor my warranty claim.  

  

  Business Response

  Date: 06/28/2024

  Hello ********,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We again are so sorry it took so long to get the Shark shipped to you.  We have also sent a new Ninja Creami to you also both  items are due to be delivered on July 3, 2024.  We have also sent an email so you will have a point of direct contact with us in case you have any issues.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I do have tracking numbers for both items. I am hopeful that they arrive as stated. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a grill May 6 and they sent me the wrong one. i had to send it back. They ordered the right one and Fed EX damaged it. This one was sent back to Ninja. They sent me a third one a few weeks ago. it was supposed to come with accessories and I never received it. I was suppose to get a drip pan and other accessories. They said they sent it out. I told them I ordered it and paid. They said they would give me a ***** credit. They have never given me a credit.

  

  Business Response

  Date: 05/29/2024

  Dear ***,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We have forwarded this matter off to our financial department and will be getting this matter rectified as soon as possible and will be reach back to you.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team