Business Profile

Wholesale Small Appliances

SharkNinja

Headquarters

Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,057 total complaints in the last 3 years.
251 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I have a Shark WV201 Wandvac Handheld Vacuum. The vacuum works fine but when placed on the base charger the vacuum doesnt light up indicating that the charger is not working. Atleast I think so because the vacuum works fine.
Business Response
Date: 05/10/2024
Hello *******,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ there was no answer we left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've never received my 2 vacuum cleaners. I ordered two bundles. I only received some of the accessories, and 2 steam mops right away, but no vacuum's. I was never told anything would be on back order. The first call I made to customer service I was flat out lied to. The next one, after speaking to multiple people, being hung up on, etc. they assured me I would get my vacuum's. I received a repeat order of parts and steam mops. So, today I called to cancel the order and was very disappointed that I couldn't speak to someone in the ***, they could care less that I'm canceling such a large order, and made zero attempts to try and rectify the situation. I received one return label for 6 boxes and have zero confidence that this was correct information. The return email only shows part of the order so how can I be sure that I will get a full refund? The customer service people out of the country aren't very good at all. I want to be assured that the return process is done correctly and I get my full refund. I financed this through Affirm and have started being charged for payments for items never received. I would like someone from the *** to contact me. I am going to use the one label today and send them back because I don't want to make any more payments but I still want someone who knows what they are doing to track this and make sure there are no more mistakes. How can this company keep track of inventory if they can't process orders and returns properly. They shouldn't run infomercials if they don't have the inventory or can't keep up with the orders. The *** and *** should look into this Company, and depending on the outcome of this situation I may be filing complaints with them too.
Business Response
Date: 05/08/2024
Hello *******************************,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************. We are also so sorry that you are having issues with returning your order and that you never received your full unit. We completely understand your frustration with this matter. We will have one of our agents reach out soon in order to resolve your issue.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 05/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************************
Customer Answer
Date: 05/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I just wanted to inform you that this issue has not been resolved. Another problem showed up 2 days ago just when I thought everything was all good and taken care of. I made a response using your form and a copy of it is attached to this email. I hope the new issue gets resolved quickly and easily.
Business Response
Date: 05/13/2024
Hello *******************************,
Thank you for contacting SharkNinja.
We are so sorry to hear that you are having another issue, and we will get this one resolved promptly. We will have the agent reach out to you again to see what the issue is and so that we can get it resolved.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 05/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
******* from Shark has reached out to me this morning, and was not able to see what the newest issue was. I forwarded a copy of the newest complaint to him this morning, but it's too soon to know if this issue will get resolved or not. He should have been aware of the situation since I forwarded those other emails to him on the 11th and asked him to look into this newest issue of Shark deciding to ship me even more vacuums, parts, etc. after we finally got it all straightened out last week.
So I'm waiting to hear back to see how they're going to handle this, and until they take action and put an end to all these shipments I cannot agree that this issue is resolved. I don't know if they are going to cancel the shipments, or if I'm going to have to do more returns; and/or if they will charge me for more items I did not order, etc. It's too soon to tell what's going to happen. They need time to address this newest issue. And I need time to make sure they don't charge me for items not ordered.
Thank you for your assistance with this matter, and I will update you once I have more information and/or are sure that this craziness is finally over.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Ninja Foodi NeverStick PossiblePan 4-qt. Pan from Kohls on 3/30/2024. TThe pan was used 3 times the first week and scratched my glasstop stove. Ninja states the pan is safe for Glasstop stoves. When I contacted them, sent them the pan as requested and provided pictures, reciepts and bids to replace the damaged stovetop, they offered me a settlement of $500.00. That settlement was withdrawn becuase I had left a negative review on ****** stating my cooktop was damaged. They also have not provided a refund for the pan they had me ship to them. I would like to be refunded for the pan and settlement made for the damages to my stovetop without me having to withdraw my revew opn ******.
Business Response
Date: 05/07/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 05/07/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still have not received a refund for the pan. I have not received compensation for the damages the pan caused to my stoive becusae I am unable to ammend my truthful review placed on ****** website.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 05/13/2024
Dear ****,
  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We processed the check to come out to you on May 6, 2024, for your refund, as you should receive it by land mail withing 4-6 weeks. When it comes to compensation, we would need the any comment regarding the incident to be removed. We would also need the W9 form filled out as well for compensation to continue.
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 05/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
No check has been received. Mail does not take 4-6 weeks. No payment for damages has been received.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Shark Air Purifier 4TrueHEPA-AdvOdorLock and had to replace it on three separate occasions. This being the third time due to manufacturing issues such as the lights going out on the purifier and most recently it making a loud noise from the fan that is malfunctioning. I called to utilize my warranty after registering the item as it was very expensive over $299.00. On 4/27/2024 I called customer service to complete the process of getting a replacement. During the call the rep placed me on a video call via a link and watched me cut the cord on my device and after the call I was informed that I will be getting a new purifier in 3-7 days. I waited almost two weeks and decided to follow up to be told that it was on not in stock and it could take over a month if they get it in. I spoke with ********* at Shark who was very short, rude and did not attempt to rectify the situation by offering me an alternative purifier or sending me the amount for what I paid. ********* informed me that my only choice is to wait a month and hopefully I get a replacement. This was totally unforseen after I was told I would get my replacement in 3-7 days. I have people who have health issues and needed this device to help with respiratory issues. My reference number for the call was ********. My order number is ************. I would like a comparable replacement or refund for the purchase price.
Business Response
Date: 05/07/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 05/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I was able to speak with ***** at Shark who made the situation right and apologized for the bad experience. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

********************
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an absolute nightmare dealing with this company I called trying to get help regarding my Shark Flex Style and I was going to be sent a replacement upon figuring out that Shark is forcing me to pay for shipping and the only way I'm able to send payment is by giving them my credit card number through the phone which is ridiculous I even spoke to a supervisor and she said it's the only way and they cannot do anything about it I asked if i can pay by PayPal and they said no They told me to look at the manual but when I looked at the manual it never stated that I have to give my credit card number over the phone to pay for shipping For the warranty And also on top of that the order for my Replacements wasn't even the same item it was for an item of lesser value The order for my replacement has been cancelled and they said that it's an issue with the credit card which is ridiculous now my order was cancelled after I sent them a picture of me cutting the cord of my item so now I'm stuck with an item with a cut cord and I had both of my replacement cancelled because shark wants to make $20 off my for shipping This is such a terrible company I am really debating on taking my money elsewhere
Business Response
Date: 05/02/2024
Hello **********,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************. We are also sorry to hear that your unit is not working and that you have to pay shipping to replace it. We completely understand your frustration with this issue. We will have one of our representatives to reach out to you soon in order to resolve your issue.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shark vacuum uses deceptive practices in their warranty replacements. They will charge you shipping on a replacement & then if the replacement doesnt work they will charge you another shipping fee. I questioned this & was told my shipping on the 2 & 3rd replacement would be waived. Then upon ending the transaction she tells me I still owe shipping. When asked about the mentioned & promised free shipping she turns it around & says I still have to pay 50% of the shipping. She said thats what she meant by the shipping fee will be waived. I had to go round & round before she would put me on another hold to okay the shipping fee. This is the 2nd Shark vacuum I have owned & both of them have had numerous issues. Regardless of a warranty I have spent several hundreds of dollars on these vacuums & spent a couple hours in the phone with trouble shooting. I consider myself a valuable customer & am very dissatisfied with not only the product quality but also the customer service whom will not be honest as long as it benefits Shark.
Business Response
Date: 05/02/2024
Hello *********************,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************. We are also so sorry that your unit is still not working. We completely understand your frustration with this matter. We will have one of our representatives reach out soon in regard to your issue.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased the shark matrix robot vacuum and mop. I paid for it in full. Upon receiving the vacuum mop robot matrix, it wouldn't work. They wanted me to pay to reopen mine and pay a fee to have another one mailed out. I said I'll just return this one. It took 8 calls to return. After being told I was being sent a return label I wasn't so bad to call again. The email got stuck they said. I finally got a label and sent it back. They revenged it back April 22. After a week I asked where my refund was and they said they're not allowed to refund more than 500USD without an escalation. April 5th they said my refund of 526.** would be returned. Now I am being told there is nothing they can do but wait the escalation and that can take up to a week than they'll call me and tell me how long it will take to get my refund.... so even though April 5th they started they'd refund my ****** for the amount i paid, I still am trying to find out where it is almost a month later.
Business Response
Date: 04/30/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ it rang several times with out no answer, we released the call. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team

Customer Answer
Date: 04/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I have not received a call, marked as spam or otherwise, this is my phone number that they have and they did not leave a voicemail. I called myself from my work phone and it went through fine. I see this as more excuses and more delay with the Shark Ninja team.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 04/30/2024
Hello ****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We have already spoke with you today and as we discussed we will make sure you get your refund. We do understand how frustrating this can be and time consuming on your part. As we have emailed you, earlier today, so you will have direct contact with us and we will work on this until it is resolved. You can also respond to the email we sent you from SharkNinja if you have any questions.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I had an issue with a shark vacuum and they are not honoring their warranty . This purchase is well within the timeframe and should easily be covered. This is not a misused item, nor is it damages by handling etc they simply just will not honor their warranty and calling anything a wear a tear issue as a loop hole. I was forced to buy a part that I do not need as they should be covering this item.
Business Response
Date: 04/30/2024
Hello ******,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a robot vacuum and pads I ordered. They signed for it on 4/8. I haven't got a refund yet. Everytime I call they tell me they will look into it and I never hear back. I want a refund for the full amount of the robot vacuum. It was defective.
Business Response
Date: 04/29/2024
Hello *************************,
Thank you for contacting SharkNinja.
We are so sorry to hear that you have not received your refund yet. We completely understand the frustration that you have when it comes to this matter. We are currently looking into it, and we will have one of our representatives reach out to you soon.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I bought the Ninja NeverStick Premium 13-Piece Cookware Set, and I was offered a 10-year warranty. I have had my pots for 2 years, and they are chipping the neverstick coach, and when I cook, I see pieces of the black coach in my food. My husband first reached out, and it was easy to file a claim and get the pots and pans replaced. We placed a warranty claim for four items:1 1/2-Quart Saucepan with Glass Lid 2 1/2-Quart Saucepan with Glass Lid 3 1/2-Quart Saucepan with Glass Lid 3-Quart Saut Pan with Glass Lid Instead of the items demaged, I received a 5-quart saut pan with a glass lid, 1 Everlast 1 1/2-Quart saucepan, and 1 3 1/2-quart saucepan with a glass lid. This was the only corrected item received.I called the second time, and it was not that easy to have my claim filed; I had to talk to the supervisor. Again, the pans I received were incorrect. I received 2 3 1/2-Quart Saucepans with Glass Lids.I called the third time, and the customer support representative was very nice; she said the order was correct in the system, and this time I would receive the correct things. Unfortunately, it was not; for the third time, I received a pan that was different from the one I already had. Now I have a variety of pots, none of which match. I'm not sure if Ninja is out of stock; all I ask is for a replacement for my pots, which didn't last three years. If you don't have the same set, send me my money back or a new complete set that matches; I don't want a bunch of different pots and pans in my kitchen; the reason I got the set was because I wanted them to match.Firts claim was made under my husband's name and info:************************* - ************ (***********************************)Order#: ************ PS: I had to pay for the shipment in my first claim.I hope we can get this resolved as soon as possible.Thank You ***********************
Business Response
Date: 04/29/2024
Hello ***********************,
We are so sorry to hear that your cookware set is peeling. We completely understand your frustration with the matter and having to pay shipping. We are currently looking into the matter, and we will have one of our representatives reach out soon.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 04/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I was not ocntacted by Ninja, instead they have send me an email with the copy of my complain. They emailed my husband requesting me to reach out to their custumer service team, I have done that 4 times before putting in my complain and I was not able to solve the issue. They also answered BBB that they would reach out to me.

Regards,
Luiza

Business Response
Date: 05/01/2024
Hello ***********************,
Thank you for taking out call today.
We are again so sorry that it has taken this long to get your issue resolved. As advised over the phone with our representative the new set order has been placed and it should be with you with in 3-5 business days.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team

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Complaint statuses

Business Response

Customer Answer

Business Response

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