Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought air fryer on Nov 26,2023. i was on vacation and just returned in march and started using this airfryer on March 11. Just one time usage and i see bad burning smell keeps coming from this airfryer.i was able to find that coating used inside is causing burning smell and we are eating contaminated food in airfryer. my request is take your airfryer back and give me my refund. its useless to use this device . i have small kid at home so don't want to use this kind of device at home , which causes harm to health.

  

  Business Response

  Date: 03/13/2024

  Hello *****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We will be reaching out to you toady Mar/13/2024 at 9AM your local time to discuss this issue with you.  We will be calling you at this number ************, if we get no answer we will leave a message if possible.  We will also send an email so you will have a point of direct contact with us and we will work together to get this resolved.  We look forward to speaking with you.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST and reference ticket number 15897998.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this coffee maker from BestBuy paid $99.99 for it then the water reservoir leaks it ruined my wooden coffee bar table from the water. Then just recently my carafe cracked from the heat. I call ninja to replace the water reservoir and my carafe, they tell me I must have hit the carafe on the counter for it to crack, because they're so called product doesn't do that. I don't want a replaced coffee maker I just want my so called warranty that was purchased doesn't cover those parts that I would have to pay to replace them. This is bad business especially when they're products are defected. I just wanted a new carafe and reservoir replaced so I can at least put my wasted money to use on their product.

  

  Business Response

  Date: 03/12/2024

  Dear *********,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We are truly sorry you are having an issue with your Ninja Coffee Machine.  We will be reaching out to you today to get this matter rectified.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product October 14, 2023. This product failed two months later. Requested a replacement and did a required video session to provide proof of failure, it just stopped worked and would no longer turn on. I was sent a shipping label to send back to Shark and it was returned the very next day, but they never released my product as it should have been when received. I went through numerous phone calls to get the product released and it did not get released until January 15th until I insisted on speaking with a Manager. That was a month later.Now I received the new one and it blows cold air. I do not think that I should have to wait another 2 months to receive a new and go through the video to show them that it blows cold air, because they are not there to feel the cold air.Shark is very disappointing to me. They make it very difficult to get a replacement promptly, they make me feel that I am the one that did something wrong. I always thought that Shark was a reliable company, but finding out they should not be involved with hair products and stick to vacuums.

  

  Business Response

  Date: 03/11/2024

  Hello *****************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that you had a bad experience with us when replacing your unit. We completely understand your frustration and not wanting to go through the warranty process again. We also apologize that again your unit is not working. We will have one of our agents reach out to you soon in regard to your issue. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 03/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased Ninja kettle KT200C at ******* on Dec.18.23 and have notice the rusted spot on open lid back area where the hinges. I have called in for warranty cover but they refused and blame that i did not clean it after each use,

  

  Business Response

  Date: 03/11/2024

  Hello Khamphone Sikoulavong, 

  Thank you for contacting SharkNinja. 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are so sorry to hear that your Ninja Kettle has a rust spot on the unit. We completely understand the frustration that you are having with this issue. We will have one of our agents reach out soon in order to resolve your issue.

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 03/24/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  yes on March ****************************************************************************** back.. i told them to call me at 5pm but they never call me at that time. what ever!
  
  They can send me the new unit or refund thats all i want it.i am not happy right now.
  

  
  

  

  Business Response

  Date: 03/25/2024

  Hello Khamphone Sikoulavong, 

  Thank you for contacting SharkNinja. 

  We are so sorry it is taking this long to resolve your issue. We recently tried to reach out to you in order to resolve your issue, but we continue to go to voicemail. Could you please respond to the email that we have sent out with your address and email as we would be more than happy to replace your kettle, we will reach out again tomorrow as well. Rest assured we will get your issue resolved. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  yes i have shipped the kettle back to Sharkninja for replacement but it got sent back to me .got rejected by ****** custom due its missing comercial invoice paperwork.
  i have sent an email to sharkninja  asking for return label and comercial invoice for it but they have not get back to me yet. 

  

  Business Response

  Date: 04/08/2024

  Hello Khamphone,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer, we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 04/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Khamphone Sikoulavong

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 Shark Flexstylers with extra attachments on Sunday Novermber 5, 2023. The tracking number for this delivery was ************ and it was through ****** The box was 10 pounds and the dimensions we 18x14x13 inch. I never opened the box and after everything arrived I saw videos and reviews that said that people with thin hair have had their hair damaged after a year of use because of it, so on November 8th, 2023 I called Shark 4 times @ 10:03 am, 10:03 am, 2:12 pm and 2:14 pm. The lady emailed me the shipping label and so I put the new shipping label on the box and sent it back. The tracking number for ***** return is 7740 4432 0515. The box was 10 pounds and the dimensions of the box were 19x14x14 inch. I called Shark again on November 20th, 2023 @ 8:15 am. She told me that I would recieve an email in about 10 days of what the resolution is, but that I would have to stop calling them back.Shark then sent me an email/ refund on November 24th, 2023 of a refund of only $65.18 saying that I only sent back 4 attachments: Shark Felxstyle Oval Brush, Shark Felxstyle FrizzFighter Finishing Tool, Shark Felxstyle 1.25" Auto-Wrap Curlers, and the Shark Felxstyle Paddle Brush.Shark Felxstyle Oval Brush weight: 0.36 pounds.Shark Flexstyle FrizzFighter Finishing Tool weight: 1.54 pounds Shark Felxstyle 1.25" Auto-Wrap Curler weight: ***** pounds Shark Felxstyle Paddle Brush weight: 0.29 pounds How would the return package say 10 pounds, when none of those attachments weight close to a total of 10 pounds?I called my bank (***** Fargo) and I sent them everything. They gave me the credit for it which is $565.48 on December 22, 2023. Then they charged back the credit of $565.48 on January 29, 2024.

  

  Business Response

  Date: 03/07/2024

  Hi *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We have forwarded off your information to our *********** and rest assure we will be reaching back to you as soon as possible.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called 3 times. The first person quoted me a price. Of ***** 3 payments of ***** there after for 3 months. The money was never taken out. Called 3days later talked, to a different person that couldn't speak good English. He reordered it, quoted a higher price. Then reduced it to the same as 1st quoted.3 days later still not taken from my account a. Called today, another different person answered. Said would reorder. I said this is the 3rd time. So he again took my card information. And quoted a higher price yet. I told him what the last two quoted. He tried to sell me a different model I did not want.I asked to speak to the Supervisor, and he said they didn't want to talk to me. I have 2 of their products. But never again, if you can't talk with the original person, get 3 answers from 3 different people. Order 3 different times. Have to give your ************* information. Then there is something very wrong with this Company.

  

  Business Response

  Date: 03/07/2024

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We have forwarded off your information to our head office and will be reaching out to you as soon as possible.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   Dear Mam I have called several times.  Each time they give me more numbers to call. Some were not even in service. 1 a fax # one would not answer. And one not in service. Then when I was able to get someone. It was different people,  each time 4 different answers from four different people.  Always a higher price than advertised. Two I couldn't understand at all. I have shark products and have had good experiences with them.  And not on e had this problem. 

  I've ordered the x part carpet cleaner 4 times and it was never once taken out of my account.  What must a person do to fix that?

  Thank you

  *************************;

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   Dear Mam I have called several times.  Each time they give me more numbers to call. Some were not even in service. 1 a fax # one would not answer. And one not in service. Then when I was able to get someone. It was different people,  each time 4 different answers from four different people.  Always a higher price than advertised. Two I couldn't understand at all. I have shark products and have had good experiences with them.  And not on e had this problem. 

  I've ordered the x part carpet cleaner 4 times and it was never once taken out of my account.  What must a person do to fix that?

  Thank you

  *************************;

  

  Business Response

  Date: 03/07/2024

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We attempted to reach you and left you a voice message and sent you an email as well with your ticket #********.  If you could please reply back to the email we sent you we will be more than happy to reach back to you.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   I will email her back with a time she can call. But right now I am at a appointment. 

  Thank you 

  *************************;

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company can not be reached. they do not post any email for complaints. It is about replacement or collecting money from Shark Ninja Wholesale Small Appliance.Purchase was approximately August 2023 (Costco)Since that time both of my Ninja Blender 1000 have become disabled and broken in several ways. 1. On the first one the lid will not come off The release button does NOT release, so the lid will not come off AND the pulse button does not work. 2. The second unit the portion on the base, which the pitcher sits on just simply melted off, AS WELL AS, the release button will not work so the lid is stuck on.Both are of absolute no use and I paid plenty for them. These are very bad units and of low quality. I'm extremely disappointed with Shark Ninja. I thought I was buying quality for my canning in the fall, but NO they are NOT QUALITY

  

  Business Response

  Date: 03/06/2024

  Hello ***********************, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that the blender that you have is not working anymore and that you are not able to get through to issue a warranty claim. We completely understand the frustration that you are having. We will have one of our agents reach out to you soon in order to resolve the issue that you are having. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product page specifically says "exclusive warranty from Ninja." My item broke after 6 months. I contacted them to clarify how long the warranty was for. Now, they won't even say that I was out of warranty after such time, they say there is no warranty despite what the webpage appears to state.**************************************************************************************************************** **************** now telling me: "Got it! I'm really sorry to learn that is broken. Please be aware that because Ninja accessories are wearable parts, they are not covered by a warranty.""I'm sorry for any confusion this may have caused, but as these are considered wearing parts, there is no warranty on them."

  

  Business Response

  Date: 03/05/2024

  Hello *******,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We wanted to thank you for speaking with us today and allowing us to resolve this unfortunate situation with you.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Navigator vacuum around 3 years ago with a 5 year warranty. The brush roller does not work. I called the company and they tell me that the vacuum has a 7 year warranty but that the brush roller is not covered under the warranty because it is a normal wear and tear part. The owners manual says that normal wear and tear parts are foam filters, HEPA filters, pads, etc. The brush roller is not listed. The brush roller is a working part of the vacuum and is no where near what they describe as a wear and tear part. They could say the motor is a wear and tear part. The company offered to sell me the replacement part. I think they should repair or replace and install the part at no charge.

  

  Business Response

  Date: 03/04/2024

  ***************,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We will be reaching out to you shortly to get this matter rectified.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM GETTING HOUNDED EVERY DAY WITH *****S FROM THESE PEOPLE WHO I HAVE NEVER DONE AN OUNCE OF BUSINESS WITH IN MY LIFE. THEY ARE TRYING TO GIVE ME SOME SORT OF COOKWARE. IT IS IMPOSSIBLE TO GET THESE *****S TO STOP. I HAVE TRIED RESPONDING TO THEM AND NOTHING. THERE IS NO UNSUBSCRIBE BUTTON ON THE *****S. I WAS ONLY ABLE TO CUT AND PASTE THE **** PORTION OF THE ****** THE ***** WILL NOT LET ME COPY THE IMAGES PORTION. I WANT THESE *****S TO STOP AS THEY ARE DAILY AND INCESSANT. I NEED BBB TO HELP ME.Final Notice Coming for a Ninja Neverstick Cookware Reward !Ninja Neverstick Cookware Shipment <*************************>2/27/2024 7:49 PM To ******************** mdmellis, Confirmation Needed

  

  Business Response

  Date: 02/29/2024

  Hello *****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ and left a voice message. We wanted to advise you after researching your email we do not find it in our system.  We are thinking maybe a friend or relative has sent you a friend request at one time.  We will try calling you again tomorrow and we have also sent this information off for investigation to have the emails stopped.  May we suggest marking them as spam and they will not go into your inbox.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Have you even looked at the information I provided in the complaint?  No, you have not.  This has nothing to do with a "friend" doing anything for me.  I have NEVER purchased one of your products which is why you would not be able to find me in your system.  Look at the text from the email!  Is the originating email address from your company?  If not, then I would assume these are scammers using your company name to scam consumers and in my case senior citizens.  Look at the text in my complaint and do the research on your end to see if this is a legitimate email you sent out!  All you have done is speculate because you cannot find my information in your system.  Read the BBB complaint again!  I have never done an ounce of business with you.  Why would I be getting emails from you then?  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/04/2024

  Hello *****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We do know that email message you received is not from us.  We know this as every consumer who orders from Shark or Ninja gets a confirmation email of the order we do not send consumers emails asking them to confirm an order.  Also we do not have a reward program for our Ninja NeverStick cookware.  We recommend marking that as spam or deleting the message.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team