Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SharkNinja has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91708

• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ninja CFP101 Dual brew coffee maker 10/7/23 for ******. On 11/20/23 it stopped brewing coffee and started making a grinding noise and showing an error code Cl09. I was told my only option was a replacement after I shipped my broken one back. At that point I wanted a refund but was told my only option was an exchange and the problem was a one off. I dropped the coffee pot at ***** on 11/21/23. I had to call on 4 separate occasions before they finally shipped the replacement. When you call their cust ser you are given a choice to participate in a survey. If you choose to complete you are put on an endless hold loop. If I don't participate in survey they immediately answer. My replacement did not arrive until 12/19/23. I brew 2 to 5 cups of coffee a week. I am not excessively using this machine it is more for company. I set the new machine up 12/31/23. On 2/17/23 the exact same problem happened. Same noise, same error. I did some investigating online and found this is a regular issue with the model I have. I reached out today and was informed my only option is another replacement because I am beyond the 90 day returns. My first return was prior to the 90day ***** At this point I do not want their machine I would like my money back. I don't think I should be forced to

  

  Business Response

  Date: 02/28/2024

  Dear ******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We will be reaching out to you today regarding your Ninja Coffee Maker.  We apologize for the inconvenience and appreciate your patience.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my two boxes of shark vac mop pads replaced. I bought two boxes of 10 . All the pads had a black ness on them. The *** is ***********. The marking on the box is 1962-020ad. They simply fit on the shark vac mop. They are disposable hard floor pads. I called the number on the box and the customer service agents were ugly and pathetic. They spoke with a heavy Jamaican accent and were condescending. This idiotic woman kept me on hold for ******************************************************************** the background that was absolutely inappropriate. Why does this company hire customer service agents in foreign countries that are abusive? I simply want my two boxes replaced. Regardless of this ugly customer service I have five vac mops in my home and Business and I do enjoy the vacuum up. I should not have received the pads with some kind of grime or crud on them. Again I simply want the pads replaced this woman promised me she would she left the line she left me on hold for 20 minutes she didn't come back and made a mockery out of my time. I take care of elderly folks I do not have time for nonsense from people in foreign countries that don't like Americans. Please help me get my two boxes replaced. And please escalate this to a higher customer service agent within the company because I do not want to be contacted by a bot I want to be contacted by a person who is educated and decent. Thank you

  

  Business Response

  Date: 02/27/2024

  Hello Violet House, 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
  

  We are so sorry to hear that your pads came like they did, We completely understand your frustration with this matter and we will be more then happy to resolve it for you. We will have an agent reach out soon to you in order to resolve your issue. 
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ninja blender, model BL 493. I registered it with company for warranty. Within 5 months, the product failed. Called for warranty replacement. Video conferenced problem with support specialist. Informed the pitcher malfunctioned and Ninja doesn't cover that part. What use is the unit if their parts fail? The solution was for me to pay $65 for a replacement part and pay shipping and handling. The product has no misuse. It simply failed. Ninja should stand behind their products. Spending $150 on a blender deserves better support

  

  Business Response

  Date: 02/27/2024

  Hello *************************, 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are so sorry that you are having issues with your blender. We completely understand your frustration with this matter. We will have one of our agents reach out to you soon in order to resolve your issue. 
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team
  

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've already placed a complaint against our shark vacmop several months ago. It was such a pain in the **** to have to adhere to all of their troubleshooting requirements. We finally had to threaten that we would go to corporate to get any kind of traction. They sent us an entire vacuum instead of a part that they said they were going to do. The vacuum worked for a few months and here we are back again with the same reboot issue. The electronics in this unit fail within several months so we would like another replacement mop. Please mail it to the address submitted so that we can experience minimal friction on getting our money's worth on this high-end vacuum product. We do not want to have to go through the circus show of technical support needs to ultimately get a replacement anyways. We are going straight to the source through the better Business bureau in hopes of avoiding ****** time and save everyone's time.

  

  Business Response

  Date: 02/26/2024

  Hello ****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We will try calling ************ between 9 AM to 9:15AM your local time today, if we get no answer we will leave a voice message.  We have also send an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ninja Blender on May 17th, 2023 through Amaazon.com.The purchase came with a 1 year Manufacturers Warranty.I use my blender 1x a week, and 3 weeks ago the pitcher began leaking a murky fluid - grayish/brown in color - coming from the gear that spins the blender. (Blender has ONLY been hand washed, never submerged in water or placed in the dishwasher.)I called today, 2/23/24 and had to go on a video call. The representative said they could replace the base only (which is working) but not the pitcher (which is broken).They then offered for me to pay $95 plus shipping and handling for a new pitcher - even though I am under warranty. I declined this offer.Upon researching this item online to leave a review, I found the pitcher portion to only be $75 - so why was it that they were going to charge me more to replace their faulty product?

  

  Business Response

  Date: 02/26/2024

  Hello ********,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We will be reaching out to you today at 9AM your local time.  If we get no answer we will leave a voice message, if possible.  We will also send an email so you will have a point of direct contact with us.  We did notice you had spoke with someone on Feb/25/2024 regarding your issue and we see an order was set up to send a new pitcher and base to you at no charge.  We are glad to see this has happened as we would have done the same thing for you.  We will still try to contact you just to confirm.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new vacuum from ******** 1 day past the return window it stopped working. Shark will not replace the item even though there website states there is a 90day return window. I would like the item exchanged for a new one or a refund.

  

  Business Response

  Date: 02/23/2024

  Hello *****************************, 

  Thank you for reaching out to SharkNinja. 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are so sorry to hear that your unit is not working, we completely understand your frustration you are having getting your unit replaced or part sent. We will have one of our representatives reach out soon to resolve your issue.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a shark robot from shark, after deciding i did not want to keep the product because it kept breaking and needing parts i called them they told me i could return it. I returned it the way they asked me too. I have tracking it has been returned and still have not issued a refund. I call them and theres nothing they can do they say. I just want a refund of my money its been almost a month.

  

  Business Response

  Date: 02/21/2024

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We have forwarded your information off to our *********** and rest assure we will be getting this matter rectified as soon as possible and we will be reaching out to as well.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, Attached you will see it has barely been a little bit over a year since receiving my Coffee Maker and it does not work it all. I purchased the Ninja CFP201 Dual Brew System from Amazon on December 18, 2022 in the amount of $160.00. It will not brew, clean, it wont do anything!!!!! I do not believe after paying so much money for a coffee maker I believed was from a reputable company should be completely dead and Im stuck because of what is clearly a faulty appliance. Can someone please do the right thing and help me with this? I need a new Ninja CFP201 12 cup dual brew system, one that is working and not defective, sent to me. I appreciate any and all support you can please provide to me. Sincerely, *********************************** ******************************************************************** ************

  

  Business Response

  Date: 02/21/2024

  *********************,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

      We are truly sorry to hear you are having an issue with your Ninja Coffee Maker.  We will be reaching out to you today to get this matter rectified.
  
   Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought handheld shark vacuum that is marketed as long-lasting but when I used it wasnt working any longer than 10 minutes on a full charge. I threw the box out before I realized the vacuum was poorly designed to stay charged for long period of time. I contacted shark to see how I could get a refund or send vacuum back. Shark offered another product that runs 10 more minutes than the one I bought. Shark suggested I buy a different model. I am stuck with a vacuum that doesnt hold a charge long enough to even complete a task and have no solution from shark as what I can do. Shark also told me that the run time goes down even lower if attachments are used. The vacuum isnt long-lasting or powerful like the description.

  

  Business Response

  Date: 02/21/2024

  Dear ******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We are truly sorry your are having an issue with your Shark Handheld.  We attempted to reach you and the call would not go through.  Please check your email so you can respond to the email we just sent you.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  The vacuum is falsely advertised as powerful and long lasting. I bought the vacuum because of the way the item was described on the box. I would hope that shark stands behind and backs their own products no matter where it has been bought and that is not the case.  I was offered no solution other than buy another model. I am stuck with a vacuum that can hardly run enough to complete one task. 
  
  FAQ
  
  Regards,

  Dezare

   

   

  

  Business Response

  Date: 02/27/2024

  Dear ******,

    We will be reaching out to you today between 3-7pm EST as you requested.  Please check your email for our response back to you yesterday.

    We do apologize for any inconvenience this is causing you.

  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/24 I attempted to pay a balance of $257.43 to Shark/Ninja for a vacuum purchased lat Nov. It seems they had a computer glitch and I was being charged this amount to my debit card every 15 seconds. Over 5000 times. Fifth ********** allowed 15 of these charges to go through. I was refuned 11 of the 15 on 2/20/24. On 2/5/24 I received an email stating that within 5-10 days I would be refunded the $1029.72. I still have yet to get any money from them nor will they respond to my inquiries.

  

  Business Response

  Date: 02/20/2024

  Hello *******************************, 

  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

  We are so sorry that you still have not received your refund from us. We are currently looking into why the refund has not shown in your account and we will have one of our representatives reach out to you once we know why the refund has not shown in your account. Rest assured we will get this issue resolved. 

  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team