Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28, 2022, I saw an ad on tv for a Shark Robot Vacuum. It vacuumed and mopped. I received it in a few days. The vacuum was great but the mopping feature left streaks so I decided to return it. I contacted the company and they sent me return labels. I did not mail it right away as I wanted to get my replacement vacuum first. It took almost a month to get it and it works fine. On 1/13/2023 I returned the 2 packages to Shark. They received the packages on 1/19/2023. I have verification. 14 days has gone by and I am yet to receive my refund. They have told me I would have it in 3-5 days. Yesterday, 2/12023, I spoke with an agent and he told me he sees the receipt of the packages but did not know why a friend was sent. After 50 minutes in the phone he told me I would receive a call today, 2/2/2023, with some kind of resolution. That call never came. I have literally spent hours in the phone. I have records of all emails verifying the calls. I called today, 2/2/2023, and asked where she was located. The only help I had ever received was from folks in ******. She said she could not tell me where they were located. I asked to speak with a supervisor. I was why and said I did not want to speak with her, just to put me through. She said she would not be able to help unless I told her why. So I spent another 5 minutes explaining the whole situation. She put me on hold 3 times over 20 minutes. She said she was still looking for a supervisor. Unfortunately, I had reached the end of my rope. I swore at her and hung up. This has been the worst customer experience I have ever had. I just want my refund.

  

  Business Response

  Date: 02/03/2023

  Dear Al,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We have forwarded this off to our *********** and will reach back to you as soon as we can.
  
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Al

  Every time I have called, I kept getting the same response: "We're sending this to the ********************** or "We'll have a supervisor call you back within 24 hours". 

  I expect them to do nothing but I demand they send my refund IMMEDIATELY!

   

  

  Business Response

  Date: 02/07/2023

  Dear Al
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ and left a voice message.  We have also sent you an email explaining this unfortunate situation.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Shark device from the company. My credit card was stolen and had to be cancelled but the payment was not processed until after the card was already cancelled and the item was delivered. I have attempted to contact Shark customer service multiple times, going through a 20 minute wait, giving the representative all of my credit card information where I was assured the payment would be processed. I have now been sent two threats from the company telling me they're going to send me to collections for failure to pay. I have spent a combined two hours on hold with customer service and their live chat trying to get someone to take and process my payment. Horrible customer service. Make no effort to resolve an issue they caused.

  

  Business Response

  Date: 02/03/2023

  Dear *********,
  
    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************.  We see as of today that the issue has been resolved.
  
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a RV2520AOUS robot vacuum almost 600$. It has a year warranty. They tried to troubleshoot 3 times with the exact same things unsuccessfully. The English the speak can barely be understood. i requested a warranty to replace vacuum and they still try and do the same troubleshooting. no one has time for that. Id like them to send me a new vacuum or better yet my $ back. 4 months of use is ridiculous for a 600$ machine.

  

  Business Response

  Date: 02/02/2023

  Dear *****
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We tried calling this number ************ and get a message saying the number is invalid to try again.  We have sent an email so you will have a point of contact to get this issue resolved for your.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Shark on Dec 13th (Order 13594278.00).I realized right after ordering that I placed the order on ******* website so I called to cancel and waited 1 hour on the line and they hung up on me so I emailed them right after to please cancel the order so that I could place it on the ******** website. I got an answer the next day saying it was too late to cancel the order. I then asked them if it was okay for me to just refuse delivery and I was told I could but that it would be easier to accept it and return it. Sadly, ***** left the packages at my door so I couldn't refuse the delivery so I went with the return option. Things started to get worse from there. I didn't get the return labels and I had to keep asking by email (I have 30 emails from/to support). I was finally able to get a return label on Jan 10th so I packaged everything together and returned it soon after.6 weeks after ordering (and trying to cancel on the SAME DAY), I'm still out of my money. It has been a nightmare from beginning to end.

  

  Business Response

  Date: 02/02/2023

  Dear *********************
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just attempted to call ************* and left a voice message.  We have also sent an email advising of what we are doing to have this issue resolved for you.  We appreciate your patience with us.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************************

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order ************ ***** return tracking ************ Return delivered since Jan18th, I was promised a return phone call regarding the refund status but have not received one. Please advise on the status of the return

  

  Business Response

  Date: 02/02/2023

  Dear ************
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ and left a voice message.  We have also sent an email explaining what we are doing to resolve this issue.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ********-00 Account# ******* shipped to ******************************************************** which is our old address. I bought the 5 year VIP warranty on the Shark Vacuum. The **** thing doesn't work. The thing has no suction and head of the vacuum gets stuck with hair and doesnt spin even though the whole reason we bought this thing was because that was not suppose to happen AT ALL. They refuse to honor the 5 year warranty and refuse send me a new vacuum to replace the piece of junk they sent to me. Our new address is ***********************************************************.

  

  Business Response

  Date: 02/01/2023

  Hello ****,

   Was a pleasure speaking with you today. Hope the move goes smoothly. We will speak next Wed. Feb. 8th at approx. 1 pm EST. Please have vacuum available so we can do some trouble shooting to see about resolving the issue.

  If you have any further questions, please don't hesitate to reach out via phone to ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  I have a warranty the vacuum doesnt work. Heck I have the *** warranty funny dont feel ***. Vacuum does not work. The head brush gets clogged with hair which according to Ninja IS NOT SUPPOSED TO happen. When that does happen the entire vacuum stops working then I have to cut all the hair off the brush rollers etc we bought this thing because it advertised that wont happen. The vacuum no longer *****. Troubleshoot what? The vacuum brush system never worked properly. The vacuum doesnt **** like its suppose to. Filters are clean, hoses are clear, etc I know vacuums and how to diagnose an issue. The issue here is the thing doesnt work and needs to be replaced. Apparently the *** warranty means nothing 

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 02/02/2023

  Dear ****
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We see one of our colleges is going to be contacting you back on Feb/8/2023 11AM your local time as you are in the process of moving.  Our college will be able to resolve your issue with you.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  my vacuum doesnt work all I want is the **** thing replaced per my VIP warranty which I purchased. Why is this so difficult to understand? Its broke I have a warranty to replace it so replace it please!

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 02/07/2023

  Dear *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We thank you for speaking with us today and allowing us to resolve this issue with you.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Shark Rotator Powered Lift-Away TruePet Upright Vacuum from ****** on August 12, 2020. The model #NV752 S/NH24K3108A0Q6. I also registered my purchase with Shark. In the owner's guide book included shows a 5 year limited warranty. It states what is covered is "the original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to 5 years from the original purchase date".Over the last few weeks, I have had trouble with the power brush on the floor nozzle not work and the floor light not staying on. it seemed like there was an electrical shortage in the floor nozzle. Today, I called their customer service to report the problem and one of their specialists was able to see the problem thru a link they provided on my cell phone. He said I needed a new floor nozzle and that it normally costs $80-$90, but he could give it to me for approx half the price. It would cost $59.97 plus $19.95 for shipping. I asked why this wasn't covered under the warranty and he said they just changed it about 6 months ago. I told him I was not notified of any changes to the warranty and that it shouldn't impact a product I purchased in 2020. He apologized but said there was nothing he could do about it. I asked him to add the finding to my account and that I would like to direct this to someone else from Shark. There is no phone number that I could find to speak to anyone at Shark other than the specialists who troubleshoot the problem. I also went onto their warranty site and nothing looks any different than before.I feel they owe me a new floor nozzle for my vacuum per the warranty.

  

  Business Response

  Date: 02/01/2023

  Hello *****,

  It was a pleasure speaking with you today. We have set up an order for you to receive a new floor nozzle assembly. The order number is ********. You should receive confirmation shortly of this order.

  If you have any further questions, please don't hesitate to reach out via phone to ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

  Customer Answer

  Date: 02/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacuum from shark they said I was going to receive what was stated on one of the photos. However once I received my confirmation email I was missing many parts as per the email. Upon calling customer service many times I was on hold for over 2-3 hours and they would hang up the phone on me. However you are able to get to representatives if you want to buy a new product which I find a bit frustrating. After many failed attempts I have no option but to file a complaint to the BBB in order to get my refund back as I don't want to deal with a company that has no customer service in case there are issues.

  

  Business Response

  Date: 02/01/2023

  Hello *****,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left at **************.
  
  Could you please provide a time that would be convenient for us to reach you in order to help you with this situation. We would be more then happy to go over the order once received, to verify what you received.
  
  If you prefer, you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a Shark Stratos Upright Vacuum with DuoClean PowerFins for ****** with free shipping on 1/21/2023.I received an order number ******** and a confirmation ***** tracking #. However, I now find out that they create a label and call it shipped so they can take your money. The physically do not send the item to ***** for up to 15 business days. In the meantime, I have no vacuum and when I contacted them, they told me I bought something else. They don't let you speak to a supervisor, there is never one there when I call. I asked to speak with the owner of Shark and they refused. Now I sit and wait, but in the mean time I will notify paypal and my bank to stop payments to that company until I receive the item, assuming it's the correct one I purchased. They are so under-rated customer service and they should be stopped from doing business at all. Do not buy from them.

  

  Business Response

  Date: 01/31/2023

  Dear ******,

    We're sorry for the issue you have been having regarding your order for your Shark Vacuum as customer service is important here at **********************/**********************.  We have forward off your matter and will reach back to you as soon as we hear back from our Head Office.

   

    If you have any further concerns, you can reach out to our **************** team via phone to ********************** ************** Monday - Friday, 9am EST to 5pm EST. with your customer number **********.
   
  Kind Regards,
   
  *******
  Shark/Ninja Escalation's

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Shark Ninja SN Z17Q1206A2S2 Model UV580 (upright vacuum) new, very recently, and the main motor stop working. Please send free replacement to my address on this BBB complaint.

  

  Business Response

  Date: 01/30/2023

  Dear ******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ and left a voice message to call us back.  We have also sent an email so you will have a point of contact with us, so we can get your issue resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  I appreciate BBB for mediating my concerns/complaints with Shark Vacuum.  I rejected business response, because per our email correspondence this morning, it left the status hanging, with no confirm closure.  Would appreciate if BBB can keep the case open, until I receive the free replacement defective product at no shipping cost to me.  Please see attached email conversation with Shark Vacuum (BBB ******** - SharkVacuum ********** Stop Working - my rebuttal.pdf.pdf). They have not shipped the replacement. 

   

   Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/31/2023

  Hello Paulas,
   
  Thank you for contacting SharkNinja.
   
  We appreciate your patience with us and thank you for your response.  We just tried calling ************ and left a voice message.  We are unable to open the link to ****** Drive we do not have access.  Can you just send the pictures as an attachment, by responding to this email.
   
  One we have those we will setup the order.  Our system will send an email with the tracking number once the item ships it normally takes 3-5 business days to receive it.  We ship using Fedex.
   
  We will wait for your response. 
   
  Kind Regards,
   
  *****
  On behalf of Shark/Ninja Escalations 

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  
  Attached are the requested pictures IMG_20230130_151803127.jpg both shown the power cord cut of from main motor unit.    I rejected because has not receive the free warranty replacement, free shipping. 
  
  I would appreciate if BBB can keep it open until I receive it from *****.  Before I reply here on BBB, I have responded in the email to ***** - Shark ninja on his email, earlier this afternoon on my hotmail email, the same message above along with the same 2 attachment above, requested the ***** tracking number after it is created.
  Regards,
  ******