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Business Profile

Moving and Storage Companies

W. & W. Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my belongings placed in ***** moving and Storage on 8/30/22. I have spoken with them a few times asking for a copy of the storage bill to either be faxed to me or to my BHCP Care Coordinator so that we can have it paid but they have not as of yet. I have left many messages as so has my Care Coordinator and my Supportive Housing worker. We have even gone by their facility but no one is ever there. All I want is my bill of what I owe so that I can get my belongings back. I just recently obtained an apartment on 1/1/23 and I cannot even move in because all of my furniture and belongings are at ***** Moving and storage and no one contacts me back.

    Customer Answer

    Date: 01/17/2023

    I have not heard from the business in response to my complaint. ***'s have all been paid and up to date for my storage and yet they still do not contact me back. My Supportive housing worker and my BHCP Care Coordinator have tried to out reach to them and they do not return any calls. Both of my workers are currently processing complaints through the ************************ against them. My Care Coordinator will be bringing me this week to the Police station to file a report against them as well. 

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    W&W was hired by my landlord for a no fault eviction move. My belongings were placed in the companies storage facility. After 6 weeks, I signed a new lease and made multiple attempts to collect my property from the business. The first attempt, I was told they would move my property for $650 and when I told him I would do it myself with a UHaul, he told me he would call me back. Never received a call. The second attempt I made was to let him know when I would be at his facility. He did not answer my number however I used a different phone and he answered that number. I told him I would be there the next day at a specific time. I rented the UHaul and waited for hours without him showing up. His listed business address leads to a parking lot next to an old factory building that seems to be crumbling from the foundation. I have now made 3 more attempts to collect my belongings and he refuses to answer my calls or reply to my voicemails. I will make one final attempt tomorrow morning and have already spoken to the police about filing a stolen property report. They told me after my last attempt they will move forward with the report and they will make attempts to get my property back. If they cannot make contact then I will be able to have a summons to court ordered in which I can choose to move forward with a lawsuit. I will update the complaint after I know which route I am forced to take. Avoid this company at all costs. Its been an absolute headache.

W. & W. Moving & Storage is NOT a BBB Accredited Business.

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