Complaints

This profile includes complaints for Sonesta International Hotels Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sonesta International Hotels Corporation

  400 Centre St Newton, MA 02458-2094

• 

  Sonesta Simply Suites Chicago Naperville

  27 W. 300 Warrenville Rd Warrenville, IL 60555

• 

  Sonesta Select Las Vegas Summerlin

  1901 N Rainbow Blvd Las Vegas, NV 89108

• 

  Sonesta Select Milwaukee Brookfield

  16865 W Bluemound Rd Brookfield, WI 53005

• 

  Sonesta Charlotte Executive Park

  5700 West Park Dr Charlotte, NC 28217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ***** Check in time 4pm Sonesta ES Suites ********* ******** ****************************************************************** I arrived at 430 and the room was not ready, I left and picked up groceries, when I got back the lady at the desk then told me she had given my room away, so I patiently waited for her to figure it out. Finally got a room. Once I got in the room i noticed the lock on the door had a missing piece. I attempted to lock the door behind me but couldnt. I had to head out so I said Id deal with it later, once I came back I went down to the office and the two people looked like they were heading out so I asked if I could get another room because I wasnt able to lock my door didnt feel safe. The one who I assume was the manger said we are all booked up can I get maintenance to come looked at it for you needless to say Id walked by two unoccupied rooms on my way to the office. I agreed to have maintenance come up. When they arrived he pretty much looked at it and told me it does lock and I said no sir, with a demonstration. 15 min later he fixes it. ****pm- by this time Im exhausted and want to sleep, I go to take a shower and the shower doesnt work, so I go back downstairs and no one is there so I call the number, the lady unprofessionally answering the phone and then tells me that they will deal with it in the morning. At that moment I explained to her that is been on a 12 Hr flight and just wanted to shower and sleep she says thats not her problem, they will get to it in the morning maintenance is off. I then ask for my money back so that I could get another room, she says they dont do refunds, i explain to her again that I need a place to sleep and shower and I can not do that in this room she says you will have to talk to the manger I ask for their information and she says she cant give it to me. This is the WORST experience Ive ever had and by the end of the night I was exhausted, Id like a refund of what I paid to book.

  Business Response

  Date: 05/02/2023

  The customer is not a customer of ours.  This customer is a customer of the independently owned and operated hotel, which hotel is associated with ** through a franchise agreement only. As a courtesy, weve forwarded the customer complaint to the franchisee/business owner to respond as it deems appropriate.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked Sonesta Simply Suites located at ***************************************************, 3 times between March 23rd-April 1st. The first 2 times I booked was through a third party site (Priceline), and the second time was through Sonesta. I was told at check in that the $100 refundable deposit would return to the card on file within **** business days after checkout. This process is auto generated once checkout is completed. I have received my first deposit from the first reservation dated March 23rd-28th. That amount was refunded within 4 days of checkout. Im stilling awaiting the remainder 2 deposits. The 2nd is from March 28th-March 31st, and the 3rd from March 31st-April 1st. I reached out to Sonestas ************* for corporates number twice, only to be told they did not know their number. I informed each associate I spoke with of my issue, and it was notated in my file. It is nearing almost 30 days after my last checkout on April 1st, and I have yet to receive my $200. This is completely unacceptable, and this is definitely not a financial institution issue. This is a Sonesta issue that needs to be resolved immediately.

  Business Response

  Date: 05/12/2023

  ***************, our AGM, spoke with this guest on Saturday May 6, 2023,and we are under the impression that the situation is resolved.  
  
  The guest did stay 3 different times with **, but here is where it became confusing for the guest:  The first stay we actually charged the card for the $100 deposit, which she did see the refund for.  The next 2 stays we only got authorizations (did not actually charge the card), so when she checked out each time, the "hold" dropped off.  She was expecting to see a refund, but there wouldn't be a refund since the card was never actually charged.  
  
  Once *** explained it to her like that and asked her if she actually saw 2 other charges for $100 on her bank statement, which she didn't,it made sense to the guest.  

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property refused to give us a refund after finding bed bugs in our unit

  Business Response

  Date: 05/15/2023

  Which of our over 250 hotels is this about so we can investigate.

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates my response of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I'm not satisfied but will provide a response to their inquiry. It was the Sonesta ************* in ******* *******
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a destination fee for services that were not available. This fee was not discussed at check-in and appears to be a hidden fee. I was charged a room upgrade fee when rooms were not functional and I had to be relocated several times which was a huge inconvenience. It is deceptive business practices to charge a room rate different from what was agreed upon by your management. House Keeping wasnt available for simple tasks like extra towels, refilling bath soap or to empty trash. This was throughout my stay. Please refer to your texting system where it got so bad that I had to ask if anyone was there. In many cases I had to clean things myself I checked out on the 8th. I couldnt get any towels or soap in order to shower. I checked back in on the 8th. Once back at the hotel I had to change rooms multiple times because the rooms were not properly functioning. One night I couldnt sleep. The air conditioner was making a high pitched squeaking noise. I was repeatedly hung up on when I called for questions and concerns. When I asked why I was told that they couldnt hear. This was not true because we were in the middle of a conversation. I was told that the printer in the business center wasnt working and ***** worked in a while and if I wanted to I could email my personal documents to the front desk and they world print them for me. I decided that I would purchase a printer because some of the documents were too sensitive to email to anyone else.The pantry was not stocked. I was told repeatedly that the items were supposed to be ordered.The outdoor swimming pool was closed and the indoor swimming pool needed care. It was eventually closed The treadmill in the fitness center was stuck in a high incline position and wasnt working Towels at both pool side and the gym were not stocked consistently. I stayed twelve days which put me at Silver status. I wanted to stay twenty days but I just honestly couldnt endure much more.

  Business Response

  Date: 05/02/2023

  Which of our 250+ hotels is this in refernce to so we can investigate.

   

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hotel location:
  Sonesta **************
  *********************************************************** 

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was doubled charged for a hotel stay in titnon falls ********** demand a refund of ****** the hotel charged me credited me then charged me again have not had any contact from the gm of the property located at ********************************************************************

  Business Response

  Date: 03/31/2023

  ********************** keeps advising that we have double charged him but please see folio attached.  I do not have any other reservation for him either that could elude to his double charge.  I have reached out to hotels.com to ask if there is a charge due to a possible integration issue but they also advise they see nothing.

   

  Please see attached

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  find enclose the charge from hotels .com and sonesta the charge was for the same reservation when i arrived at sonesta they informed me that there was no reservation from hotels .com i am being charged by both for the same stay.sonesta charged me then credited me then charged me again the g m of the property has not had the decency to reach out to me nor the president  ********************* of sonesta hotels 
  Regards,

  *******

   

   

  Business Response

  Date: 04/03/2023

  Our records do not indicate double charge.  Please close the case or have the consumer provide proof.

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

  Tell sonesta that all correspondence has been sent to mr ********************* to get my refund back if the wouldlook st ther previous corresdpondence they would see that i was charge by sonesta then credited than chagred again in addition i was  charged by hotels ,conm 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 04/12/2023

  In an effort to put this to rest, we are going to go ahead and refund the 1 night stay.  The guest should see the refund reflected in the next few days.  We honestly dont see a double charge in the system but do not want the continuous back and forth.  Please close the case.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, March 17th, 2023 we had two rooms booked at this hotel. Upon our arrival, the entire property smelled of marijuana. We went to our rooms. One of the rooms had damp carpets, the ceiling over the shower was caving in and looked liked it could give out, the door was not able to be properly secured, and the mattress of the pull out couch was stained and nasty. There was also no bedding for the pull out couch. The second room had vomit in the bathtub, and the door also could not be properly secured. We did not feel it was safe or sanitary, so we immediately checked out and went to another hotel. When we checked out, we informed the person at the desk of the issues and requested that a manager contact us. The desk person advised she would have the manager contact us the next day. We did not receive contact from the manager. On Monday, March 20th, 2023, I called the hotel and requested to speak with a manager. I was told the manager had just left. The person on the phone took my information, and I requested a call back ASAP. As of now, I have not received a call back, or any other contact from the hotel management. What I would like is a refund of the $276.00 we were charged for the rooms.

  Customer Answer

  Date: 04/05/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 04/05/2023

  Which of our 300 Sonesta hotels is this regarding?

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  The location was the Sonesta ES Suites ******* *********************, *************************************************** 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 04/10/2023

  We  have spoken with the guest and apologized personally over the phone. We have also refunded the guest for both rooms. The guest appreciated ********** them and having a conversation with them. I have also had a conversation with the housekeeping supervisor at my property, and we are ensuring that it will not happen again in the future.

   

  Please close the case as resolved.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the email I sent to the business regarding the incident. I was a guest and supposed to spend the night last Thursday from December 1st to December 2nd at the Sonesta ************* hotel. I didn't spend more than 2 minutes in the room 434 before the door was forced open violently behind me and the only thing that kept whoever forced it from getting in was the safety lock. I got extremely scared but I thought it could be someone drunk or who was at the wrong room so I yelled asking what is going on and that this is my room with no response, I looked at the doorknob and the lock was indeed on plus no one was standing outside when I checked from the little open space. I closed the door and it was jammed open again as violently as the first time. That is when I realized someone was trying to break in and I pushed the door blocking it with my foot from the inside, called 911 while saying it loud so the person knows I am calling the police. Next, I called the hotel and informed them with what was happening and they offered to send security.I felt extremely unsafe and I left the room only when the police arrived, i was shaking of what could have happened hadn't I used the safety lock! I asked to leave immediately as I could not trust to spend the night in your hotel anymore and i had to book a room at the Pullman for $330 since I could not find a room in the surrounding hotels. Obviously, I did not sleep that night and I am still extremely distraught about what happened still now.They never even gave me back my money for that night which is the following and never got back to me with any information from cameras or other.Payment details 28 nov. 2022 15:43 Room, 1 Queen **** ********** (Mobility Tub)Thursday, December 1, 2022$170.05 ******************

  Business Response

  Date: 03/07/2023

  This guest arrived in our property and was acting very nervous with our Front Agent, saying she was scared because the ghost of her husband was after her.
  
  Shortly after check-in,she called downstairs, saying someone was following her and was after her to get in the room. Security was dispatched and nothing was seen in the hallways or stairs. Additionally, the police showed up and went to see the guest since she told them the story in her complaint. We did a lock interrogation and no key other than hers was used to opening the room. Moreover, the lock showed no signs of break-in and was intact. 
  
  The guest departed our hotel because she felt unsafe and filed a complaint with Expedia and our Sonesta ***************** the general manager answered her complaint thru Expedia, the night was refunded thru them, and I left her a voicemail that was never returned.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sanda

  Hi, 

  I am appalled at the lies the business is claiming, my husband is alive and was on a trip that night! I called him and called a friend of mine to inform them with the exact same events I stated in all my emails to the hotel, to BBB and even to the police that night!! I was very calm when I checked in and I even had dinner at the hotel's restaurant before heading to my room upstairs. I am a PhD ****** and a respected Scientist whom attention to details and sense of logic is high. I travel very often and spent many nights at different hotels in the US and outside of the US and I never had anything like this happen to me anywhere. My room door was forced open and gave in with the lock on it without any prior attempt to open it with a keycard. This happened twice!! I called 911 and 3 police officers were dispatched. Moreover, I spent the night in another hotel with absolutely no issues.

  I never received any refund from the business as I payed with my miles and they were not credited back. I can provide statements from both my husband who is very alive and is a nurse, my friend I called that night and who stayed with me on the phone who is another PhD ****** in neurosciences and knows how calm and collected I am. I am extremely disappointed with the business representatives attitude towards this incident and the fact that no cameras were checked.

   

   

  Business Response

  Date: 03/09/2023

  The guest should reach out ot Expedia.  THe hotel will have no further action and the case should be closed.

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To keep to things short and detailed I'm a travel nurse who stayed at Sonesta intermittently for 4-5 months during a nursing contract at local hospital. On Nov. 3rd 2022 I stayed and paid a 250$ deposit which just increased that day they claim. It was normally 100$ Routinely deposit returns next day and I have no problems for previous months.I didn't receive my deposit and claimed I violated their smoking policy. When attempting to reach the hotel they also claimed that they manager is the only one who can resolve this issue, but they didn't have one at the time because the hotel was in a "transitional stage". I escalated the matter to corporate and said the hotel is independent and only the hotel can provide the refund. Corp made a claim they told me they're waiting for their response til this day. When I was able to to to reach a manger she stated that I violated the policy "that's it" and she is not refunding my deposit. Personally I enjoyed the hotel for the price and location to the hospital. As a nurse working hard hours nothing is more rewarding than sleep and rest which I was satisfied with their service. I became very acquainted with the hotel staff, because I was there so often and often times would engage in friendly conversations with the hotel staff about work and being a nurse. By Nov 3rd the last night i stayed at the hotel I was very well familiar and oriented with the hotel policy and would never smoke in the hotel or on hotel premises as their policy states. Marijuana is legal in Boston. It is unjust and unfair to accuse someone smoking in a hotel room simply because a piece or anything attached is found during cleaning. Possession such items are within my rights. They did not report of an odor, because I did not. I was merely tidying up my possessions if they found any reason to assume. Nov 3rd was a regular night staying at the hotel after building such a relationship with them. I wouldn't risk 250$ and the relationship with the hotel.

  Business Response

  Date: 03/01/2023

  Would need to know which of our 250 hotels this is about ot investigate.

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ Sonesta Select Boston Stoughton

  200 ******************** Stoughton, ** 02072 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 03/06/2023

  The customer is not a customer of ours.  This customer is a customer of the independently owned and operated hotel, which hotel is associated with us through a franchise agreement only. As a courtesy, weve forwarded the customer complaint to the franchisee/business owner to respond as it deems appropriate.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  waiting for the response from the independent franchisee/business . 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at Sonesta *** airport between Jan 29th to Feb 1st. I asked for a early check in which the representative said the charge would be 50 dollar plus some tax. However I got charged 140 dollar more besides my stay there. I did not have any room service or any charged service. It does not happen to us the first time. After we noticed this, I also check with my wife who booked the same hotel last Nov and she was also over charged for a late check out. The business is sketchy and tend to charge you more than what you have been told. I am not the only one who encountered this by reading some other comments the. BE AWARE.

  Business Response

  Date: 03/10/2023

  ********** stayed with the Sonesta ******************* hotel on the dates noted, the additional $140 dollars that he was charged was for an early check-in as agreed to at the time of check-in and for the daily hotel destination fee which is fully disclosed on our website at the time of booking.  
  
  If ********** misunderstood any of these charges we wploogize, but they are fully disclosed at the time of check in.
  
  If ********** has any questions or would like a copy of his charges, please have him contact me directly at ************ or he can email me at ************************************* and I would like to delighted to speak with him. 

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my recent stay at Sonesta ********** hotel my custom shoes were stolen out of my room. They also gave me keys for one room & entered my reservation in their system under another. Management states that housekeeping only opened the door but did not fully go into the room, that was after initially telling me no one entered the room at all. I was told an updated would be provided today in resolving this matter. Now I am being rerouted to contact their ************************* company.

  Customer Answer

  Date: 02/22/2023

  I have not heard from the business in response to my complaint. I was advised I would receive a response last week, however when I reached out an automated "out-of-office" response was sent back. I have reached out to the hotel directly and also a 2nd attempt to Sonesta ************* with no response. 

  Business Response

  Date: 02/24/2023

  We forwarded the case to our insurance carrier, they decided to reimburse the guest for the cost of the shoes. We investigated the case , no one enter the room other than the guest, however decided to give the guest a courtesy refund for her shoes.

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  The business sent a settlement agreement with terms that were never previously discussed. Business never followed up to notify me of the outcome of their investigation. Business provided a settlement of reimbursement however terms of their release agreement are not considered equitable or considered by the releasor to be fair. Currently pending response from Business with reference to revised settlement terms.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Larayshon