Complaints

This profile includes complaints for N.E.T.R., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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N.E.T.R., LLC has 2 locations, listed below.

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  N.E.T.R., LLC

  85 Flagship Dr Ste E North Andover, MA 01845-6160

  
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  N.E.T.R., LLC

  84 Flagship Dr Unit E North Andover, MA 01845

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlington, July 10, 2023 Dear Sirs,We really appreciate your attention to this letter, and your help to address the issue at hand.Summary We contracted NETR, a well-known company with expertise in mini-split systems, to install an Air Conditioning and Heating system via mini-splits. The system has 6 heads and 2 condensers, and we paid over $30,000 for these units, all ********** branded. The system was delivered on September 2022, and started service on December 2022. Between May and July 2023, 4 of the 6 heads failed, all of them because of issues disposing of condensate water.Multiple emails and calls with NETR have resulted in no solution. At this point we suspect they are trying to wait for the warranty to run out and skirt their responsibility to address the lack of quality in their work.We look for them to address these issues and provide us with a functioning air conditioning system before the end of July 2023.We are attaching a pdf document with the full timeline in detail. Feel free to reach out to us if more information is needed, including photos and videos.

  

  Business Response

  Date: 07/11/2023

  Response attached as a PDF

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  We are attaching a letter with photos showing that the response of NETR is inadequate.

  We kindly request that you review and let us know next steps.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 07/17/2023

  Please see NETRs response to the follow up on this case.