We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Discount Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a "mystery box," but I didn't receive a confirmation, so I contacted the company's support chat. The message came as I was chatting. I requested the order be canceled and the funds returned. I was lied to, saying it was already processed and couldn't be refunded.

    Business Response

    Date: 07/18/2023

     

    Hi ********,

    After reviewing your order, it appears that we did not capture the payment. You can take note of the reason below:

    ERROR PROCESSING PAYMENT:
    Reason: The card number is incorrect. Check the cards number or use a different card. The order status changed from Pending payment to Failed.

    Please see the attachment for your reference.

    Thank you
    Discount Headquarters

  • Initial Complaint

    Date:04/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its had been over a ********* havent received my product. I have asked for a refund n all they do is keep saying my box in transit. I suppose to receive my mystery box weeks ago but they keep switching the dates on when it supposed to come.they mistakenly sent 2 tracking numbers with delays.

    Business Response

    Date: 07/18/2023

     

    Dear Valued Customer,

    Please accept our heartfelt apologies for the inconvenience this has caused you, and thank you for letting us know about this issue.

    Given that our warehouse is currently dealing with a high volume of orders from our mystery box campaign, we are aware of how frustrating it might be to not get your order within the time range we have specified. I have already let my team look into this, and we are doing our best to fix it so that it won't happen again in the future.

    After reviewing your order, delivery occurred on April 6, 2023.

    Once again, we apologize for the inconvenience, and I hope you'll give us another chance in the future.



    Discount Headquarters

  • Initial Complaint

    Date:03/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on their website and have gotten the runaround for well over two weeks. Nothing has shipped and it is just excuse after excuse. I told them I want to cancel the order and get my money back since they haven't shipped anything. Now I can't reach anyone and no one will reach back out to me.

    Business Response

    Date: 07/18/2023

     

    Dear Valued Customer,

    Please accept our heartfelt apologies for the inconvenience this has caused you.

    We understand how frustrating it could be for you to not get your order within the time frame we have provided, given that our warehouse is now managing a high volume of orders from our mystery box campaign. My team and I have already started looking into this, and we are working hard to find a solution to ensure that it doesn't happen again in the future.

    After carefully reviewing your order, Please be advised that all of your order was successfully delivered, and we will also look into our representative who handled your ticket as this level of service you have received does not reflect Discount Headquarters brand values.

    Once again, we apologize for the inconvenience, and I hope you'll give us another chance in the future.



    Discount Headquarters

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See the attached documents. I paid for 2 boxes of stuff not 1 and I am being told both boxes have been delivered when that isn't the truth.

    Business Response

    Date: 07/25/2023

     

     Dear Valued Customer,

     Thank you for letting us know about this matter, and please accept our sincere apologies for the inconvenience this has caused you.

     Please be informed that, as per checking on our system, all of the boxes you purchased were successfully delivered to your Front door or porch on           December 2, 2022, at 10:37 a.m.



     Thank you.
     Discount Headquarters

Discount Headquarters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.