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Business Profile

Online Retailer

Discount Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged a 2nd time for ****** when I only ordered one box on May 6 and charged on May 8. Now they have placed another charged today. The charge is pending so I can't dispute it until it is posted. This company doesn't seem very reputable. I would like them to reverse the charge. Apparently they saved my credit card info without my approval.

    Business Response

    Date: 06/13/2025

    Hi,

    First, we sincerely apologise for any confusion and concern this situation has caused. After carefully reviewing our system, we can confirm that we only have one completed order under your name, which is Order #****** placed on May 6.

    Regarding the recent pending charge you are seeing, we highly recommend reaching out directly to your bank to verify if this payment has indeed been deducted or if it remains pending. Your bank will be able to provide full details and further assist you with any necessary dispute if the charge does process.
    We want to assure you that our company is fully committed to protecting all customer data. Weve been operating for years and have served thousands of satisfied customers. Scams or dishonest practices are not, and have never been, part of our business standards.

    As for the saved card information, we sincerely apologise for the inconvenience. Our systems monthly billing featurewhich is tied to recurring subscription chargeshad mistakenly flagged your previous order, prompting the system to attempt another charge. We have already resolved this issue on our end to ensure it wont occur again in the future.

    Should you have any other questions or need further assistance, please dont hesitate to reach out.
    Thank you for your understanding.

    Respectfully,
    Giovannie
    Billing *****

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Amazon etc. mystery boxes. These were paid for but not delivered. Company bought a mailing label from their Pitney ***** machine but they have not shipped it in over a week. I don't believe I will ever receive these items as of this point. I will be contacting my credit card company next week at this time unless you get it resolved.

    Customer Answer

    Date: 05/10/2025

    I have not heard from the business in response to my complaint. I have contacted my credit card company to dispute the charge only to find out they charged me twice. I don't expect a response as they haven't responded to previous requests.

    Business Response

    Date: 05/23/2025

    Thank you for reaching out and sharing your concerns.


    After reviewing your order, we can confirm that it was successfully delivered on May 5, 2025. We sincerely apologise for the delay in shippingearlier this year, we experienced a minor operational setback that temporarily impacted our order processing times. We understand how frustrating this must have been, and were very sorry for any inconvenience caused.


    Were happy to report that the issue has since been fully resolved, and weve taken steps to improve our handling times moving forward.


    If you have any questions or need further assistance, please dont hesitate to reach out. We truly appreciate your patience and understanding.


    Sincerely,
    Customer Support Team

    Customer Answer

    Date: 05/28/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product from Discount Headquarters on March 17, have not received the product or any communication from the company. Have disputed the charge with my credit card company.

    Business Response

    Date: 05/06/2025

     

    Hi *********,

    I'm really sorry for the inconvenience you've experienced. As per checking, your order was already cancelled and refunded. If the refund hasnt reflected in your account yet, we recommend contacting your bank or credit card provider directlythey should be able to provide more info on the processing time.

    We truly apologize for the inconvenience this caused and appreciate your understanding. If you need anything else, feel free to reach out!

     

    All the best,

    Riri

    Discount headquarters

     

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business on 1/23/25. I ordered a mystery box. They finally claimed they shipped on 2/18/25. my order was $119.98 order number ****** Tracking says it never *************: ******************** I have emailed many many times and no one answers the phone.

    Business Response

    Date: 05/23/2025

    Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.


    After reviewing the order details for Order #****** placed on January 23, 2025, we can confirm that the package was successfully delivered on May 15, 2025 via ***** (Tracking #: 61290328764528710925).


    We truly understand how frustrating the delay must have been. Unfortunately, we experienced a minor operational setback earlier this year that temporarily affected our shipping timelines. Were happy to share that the issue has since been resolved, and our processing and shipping times are now back on track.


    We genuinely appreciate your patience, and were here if you have any further questions or concerns.


    Sincerely,
    ******************************start="874" data-end="877"> Discount Headquarters

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a large box labeled ******, ******, *******, etc but it was supposed to be randomized electronic products and paid $120 for the box. When we received it two months later, we opened the box to junk products not electronic related at all and not of equal value to what I paid. I called customer service and the representative was extremely rude to me and made no effort to resolve my issue.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Discount Hq for $119.98 USD. I waited for weeks, order never updated. After expressing I wanted to cancel my order, I received anyways. I ordered a target, *******, and Amazon mystery box. let me just say this place is probably the biggest scam Ive ever seen. The box I received, was a box of things that came from dollar tree and goodwill. How do I know? Because the tags were on there. I received OPENED sanitary napkins (menstrual pads), a childs book with what appears to either be ketchup or bodily fluids hardened on the cover. I received maybe $10 worth of dollar tree items. Not a single item was from any of the places In the descriptions. I paid $119.98 and received maybe $10 worth of opened used items. I have plenty more photos if needed.

    Customer Answer

    Date: 04/11/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/12/2025 in the amount of ******. It was supposed to be 4 mystery boxes and 1 Amazon mystery bag. After more than a month and I contacted them I received a box of essentially trash. 1 box not 4 as I ordered. I am missing a mystery Amazon bag, cosmetics box and a clothing box that I did not receive at all. Ive contacted this company several times thru phone and email. First was told my items were sent. Then after I explained I did not receive all and the packing slip proved it. Then Ive been told twice they will be shipped as soon as possible. Still nothing. Of course the shipping tracking says it was delivered but not my complete order!

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 12th I order (1) one small mystery box with a value of $175. Four weeks and one day later I sent an email asking for a refund because my order was still in the processing stage. Two days later I receive a text message stating my order was being shipped! I received my order a today! Full of junk. Ten items with a value of less than $20 maybe!

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mystery box, and it took weeks to process my order, another week plus to ship it, then when it arrived, it was not as stated in the description. Items were opened and used, and the description stated it would be new items. I want a full refund.

    Customer Answer

    Date: 03/26/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been waiting on my order for over 5 weeks. You call them and they hang up on you multiple times. You email them and apparently the ticket gets sent out and will be responded within ***** hours still have no package at my door. No responses and obviously cant get my money back. Big scam artist. Sorry people just scamming good people.

    Business Response

    Date: 04/03/2025

     

    Hi *******,

    We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how disappointing delays can be, and we truly regret any difficulties youve experienced.
    Upon checking, your order has already been delivered. Here is the tracking information for your reference: (TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92346903470167300089170841%2C)

    We also apologize for any trouble you had reaching us by phone or the delay in email responses. We strive to assist all our customers as quickly as possible, and we truly appreciate your patience and feedback. We want to reassure you that we are not a scam and while shipping delays can sometimes happen due to high demand, we remain committed to fulfilling every order.

    Please let us know if there's anything else we can do for youwe're here to help!

     

    Sincerely,

    Riri

    Discount headquarters

     

Discount Headquarters is NOT a BBB Accredited Business.

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