Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Valentines gift while shopping online. I believe the purchase was made on 2/11/25 and it promised delivery by 2/14 which is why I made the purchase. Shipping included the cost was $68 and I was told the "Little Devil" gift set was shipped and on its way. It arrived Valentines day, but when my wife opened the box it was nothing like what I purchased. It was a cardboard box filled with children's travel toys from a dollar store and some cheap candy. I reached out to company through email and informed then that I had not received the gift I payed for. Their response was that the Little Devil gift was no longer available and that a replacement was sent in its place. I informed them that the replacement was an absolute joke for the $68 I was charged. They offered another replacement to which I replied that if the gift set I originally was promised was not available that I would simply like my money back. They at first told me no refunds, then I stated that they never fulfilled the original purchase so I did need a refund. The goods I payed for and they advertised where not fulfilled. They then told me that if I returned both boxes unopened that a refund would be issued. I replied thanks and asked for a shipping label to return their goods since I had already payed for shipping in the initial cost of goods. They replied we don't offer shipping labels.

  Business Response

  Date: 02/22/2025

  Our drop shipper sent the wrong gift and we immediately sent another gift of more value for the mistake. We do not offer refunds without the merchandise being mailed back to us intact.

  Our refund and return policy is posted on the site. We are sorry for any inconveniences. 

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied with the response because they made no effort to accept their items back, I simply asked for a return label to be sent to my home so I could return the goods. My concern is the story keeps changing. At first I was told what I payed for was sild out, now they are saying that their shipper dropped the wrong product. I truly don't believe they ever intended to send me what was advertised. I immediately responded same day that I was not interested in a replacement and that I wanted a refund for the original box that was sent. I would have gladly returned it with a provided label and that could have been it. They chose to send another box that I did not ask for that was also completely different from the original order. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  Business Response

  Date: 02/26/2025

  the solution is to send back both of the gifts, it is simple and straight forward. this is the company policy for refund you MUST return the unused items. 

   

   

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  As you can see no real effort is being made by the company to complete this. They are the ones who tried to ******* me from the beginning of this process with false advertising and lies about their product, then lies about the events that transpired. And now they wish to force me to pay more money for their shortcomings of professionalism. I absolutely do not accept. They must provide pre-paid shipping and I will gladly return their sub-par joke of merchandise 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  Date:12/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order for an inmate *** ******* in C.H.C. *************** and I type in " South Beach Singles" which is LINK TO Freebird Publishers. I placed the order and on 11/18/2024 Freebird Publishers took the money from my bank account, however ***** INSISTS THAT I HAVE THE WRONG BUSINESS BUT CAN'T EXPLAIN HOW ***** BUSINESS NAME IS ON THE MONEY TRANSACTION FROM MY BANK ACCOUNT?

  Business Response

  Date: 12/12/2024

  this person been on the phone with us. 

  she placed MONEY on account for an ********************** ***. the money is still on account for him to use for any of OUR services, publications.

  she keeps referring to us as South Beach photo compnay, they have an AD on our site, that lists clearly we are not afflicated but all their DIRECT contact info listed on the ad (we have many inmate service companies listed in this INMATE SERVICE section.

  google brought us up with south beach ad link first, scrolling the the next listing on ****** gave their direct website link to order **** photos.

   

   

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  Business Response

  Date: 12/17/2024

  once again, the online customer place funds on an ********************** ACCOUNT on ********************. the fund credit slip has been sent to inmate. he can purchase anything FREEBIRD PUBLISHERS sells, as well as our other companies ************************** and MADAM PHOTO. We suggest the inmate orders some catalogs from freebird and madam and applications from ************************** so he know what is offered to him for his credit on account. thank you

  we are not affliated with ***********, the ADVERTISEMENT on our site STATES IN RED! and provides all South Beach contact info.

   

   

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing you in need of your help. I have been dealing with this company H32353831**35323231**H (*****) for over 4 years now and recently I have been having problems with them. I spent hundreds of dollars with them and have a credit of $100 with their sister company Peracon and $104.24 with their company (both invoices are enclosed). I wrote to them and showed them about these credits and sent them copies of everything they sent me showing I had credit and they are saying that I don&#**;t have credit that I have credit, that I spent it in Sept. of 2020 on Peracon. Now that is impossible because not only that I have a $100 credit with Peracon but never spent that credit because I am on their website until my release so it is impossible to have spent $100 in Sept. 2020. When I never had to renew my profile, I never even asked them to use my credit with H3735**35323534**34H to Peracon so how could I have used my credit with H3735**35323534**34H? Doesn&#**;t make sense. So I have all of the proof that this company is taking my money and not giving it back because I am in prison. I contacted H3735**35323534**34H - ***** several times and she won&#**;t send me my money back saying that she has a low rating with your bureau. All the documents you need are enclosed and her response is enclosed. She tried to void a credit memo but I have a copy of a credit memo on 1-13-22 after she voided or sent the one she voided. I am also sending you copies of the money slips from **** stating all the money they took out of my trust fund to H3735**35323534**34H and Person. I have clear copies (the originals) just didn&#**;t want to send them to get lost in case I need them - 1 for $127, 1 for $125 and 1 for $218. Please let me know if you need anything on my end and anything else I need to do. All I want is my money back and this matter resolved. I would really appreciate all of your help and time in this matter. Thank you and I look forward to hearing from you.P.S. I even had a friend contact them because he sent them $25 (Peracon) to add to my credit and they just took that money as well and never made any changes to my profile, lied to me and said they did but never copied my new photo or put me up on his front page like they are supposed to do. You can contact him at **************,

  Business Response

  Date: 07/23/2023

  this inmate is very misinformed on his accounts with our companies. He has NO CREDIT on each company account. Where he thinks he does is a error. He has spent everything overtime.

  If he did have credit, which he does not, our policy is no refunds, credit on account only. He also has been told this numerous times. 

  We have noticed he has made up things on this claim, about ***** talking to him and stating the WE HAVE A LOW RATING WITH BBB? 

  NO that is not true, I am ***** and we as you can see do not have a low rating. thank you. 

   

  Final he has no credit on either account. Thank you.
  

   

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  See attached 

   

   

  Business Response

  Date: 08/16/2023

  once again, this inmate is wrong, he can say whatever he likes... but the truth is he HAS NO CREDIT NO MONEY ON ANY ACCOUNT WITH US. This is final. 

  this inmate is very misinformed on his accounts with our companies. He has NO CREDIT on each company account. Where he thinks he does is a error. He has spent everything overtime.

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from this online book seller. They sent me the wrong book. I requested a refund or replacement. They refused to replace the book or offer a refund unless I paid for return shipping. I refused to pay return shipping for an item that was not the item I purchased. I've attached an email chain including the receipt and the conversation I had with their customer support.

  Business Response

  Date: 08/13/2022

  we have explained everything to this person, but they seem not to be happy... we are sorry, that the book used to be available in hardcover, when we went to order from our supplier things CHANGED. We can not controll this in todays world this changes!!! it is part of life.

  we looked everywhere for a copy in hardcover and each time, the hardcover came in from  supplier softcovers. we have put a lot of effort to assist this person and try to get them the hardcover version. we tried and it just is not available.

   

  we told them just send the book back, they have numerous times told us they received and we will give them credit. 

   

  WE DO NOT OFFER RETURN SHIPPING COSTS... and we cannot issue a credit if we do not get the book back. the decision is his.. and if the book have been read and not in sellable conidition we will no be able to issue credit. we feel this person maybe reading this book.

   

  there is nothing we can do until they either keep the book and enjoy it, since there are NO HARDCOVER one to be found. OR SEND THE **** BACK FOR CREDIT ( in sellable condition please)

   

  we are sorry for any inconveniences. thank you.

  Customer Answer

  Date: 08/13/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Christian