Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charge $30.00 a month for 8+ months on an account that I have no access to. I request an password and never get an email. I email support and never get a message back. I disputed it on my credit card and yet it still goes though the next month, There is NO one I can contact. It charges my card and yet Ihave no way of cancelling this account that was never activated.

  

  Business Response

  Date: 04/20/2023

  Hi *****,

  We refunded April's charge and downgraded your account as requested from your inquiry Tuesday.  However, that is the only communication we have from you and records of email and phone calls go back to 2015.  If you are able to provide or forward any of the emails you sent to ******************************** or ************************************** asking to cancel your account we will gladly refund back to that date.  We also don't have any communications from you about not being able to access your account which is an easy fix and would have been remedied in under 5 minutes. 
  
  There are also no bank disputes under this account which is why the subscription charges came out each month.  You will not see any further charges from us.

  Please reach out to ******************************** for further information, to forward any emails about cancelling the account, or if you still have not gained access to your account.

  ***

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alignable charged me with $338.25 on March 20, 2023. I did not authorize this transaction. They have automatically put a charge on my credit card.I requested this to be cancelled and refunded, but the company is not ready to do anything. On the contrary asking me to continue to use their services until end of next year as the subscription stands paid. This is unfair. I did not use their product or services for a long time as they were not useful to me.

  

  Business Response

  Date: 04/18/2023

  Hi ********,

  Thank you for reaching out about this issue!  On 3/20/2022 you signed up for a yearly subscription to our Premium Membership plan.  At that time you were shown that this is a reoccurring annual charge until you cancel at which time you would keep the benefits to for the durration of your billing cycle.  You did receive a reminder email about the renewal on 3/17/23 which shows delivered but never opened.   

  I reviewed your message to support and refunded your charge.  Yes it is true that our refund policy is cancellation within 5-7 business days, but with annual memberships that just doesn't make sense. I'm working on updating the policy.  Thank you for your patience as we have some growing pains.  Your account has been downgraded to the free, explorer plan and you won't see any further charges from Alignable.

  All the best,

  ***

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ***************************************** indicated that I did not even open their email letter. Thereby it affirms that I have not accepted the renewal. In fact I not using their services for a long time and forgot about the matter. I never thought the no response will be treated as positive for the company to take money out of my account and subscribe me for another full year. I need a refund of the full amount since the service were not utilized by me.

  The company has to accept the fact that their services were not utilized by me and the renewal subscription was not voluntary on my side and therefore request full refund to my account.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kalianna

   

   

  

  Business Response

  Date: 05/01/2023

  Hi There,

  We are unsure why you rejected the outcome of our refunding your membership back to you?  We have completely refunded the $338.25 back to you on April 18th per your request and our discussion.  Please let us know how else we can help resolve this.

  ***

  Customer Answer

  Date: 05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I accept the refund response and close this complaint as settled. Thank you very much.
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my membership with Alignable since November last year and have been charged $50 every month since then. When I go through the directions how to cancel on the membership page, it says to scroll to the bottom but there is nothing to cancel. I started on a message thread with Fallon G and thought it was taken care... this is an impossible, annoying and aggravating setup.

  

  Business Response

  Date: 04/03/2023

  Hi ******,

   

  Thank you for the outside discussion off of BBB.  We issued you a full refund going back to November as that person did not cancel the account.  Unfortunately, they no longer work for Alignable and your message was lost in the transition to another employee. 
  
  Happy Networking!!

  ***

  Customer Answer

  Date: 04/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to request a deletion of all the data collected on me/my company, but every time it says the form is too long or there's an internal server error. I'd like all of my data erased. It's also very shady that there is no way to contact this company via their website or you account.

  

  Business Response

  Date: 03/06/2023

  We totally understand your concerns about user privacy on social media and would love to explain where we stand on this. I want to first assure you that Alignable does not and will not ever sell your, or any user data to third parties.
  
  The form we use is a company called Osano.  We use a third party so we can be sure to be in compliance with CCPA, DSAR, and all other privacy laws.  The form can be found: ************************************************
  
  Google Chrome is the most compatible browser to fill out this form.  We look forward to seeing your request.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have a complaint on Alignable company.I paid just for 1 month in Mar 2022 to spread a petition to close sky over *******. Unfortunately, as it appeared a couple of days ago, Alignable charged me every month since Mar 2022. Because it was no purpose to buy constant subscription, the subscription benefits were not used at all, and actually I did not realized that I was paying every month 30,- usd, I'd like to help to return the payments for April 2022 - Feb 2023 as not ordered.I can provide supported bank statements on request.Thank you.*************************

  

  Business Response

  Date: 03/06/2023

  Hi ****,

  I would be happy to explain further. Upon upgrading your membership, your account was immediately granted access to the passive benefits of the Premium plan such as tools to be able to see who is viewing your profile, search tags, recommendation spotlight, as well as increased visibility just for being Premium.
  
  Unfortunately, whether you chose to use Premium tools or not because they were made available during those past months we are unable to offer a refund at this time. You have logged into your Alignable account 655 times from the time you upgraded to today and you did utilize some of the tools of the Premium membership.

  
  Subsequently, the option to cancel your subscription was always available to you through the My Membership page or by contacting support. 

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27th, I emailed asking about bank charges in the amount of $420.00. The email that I received did not inform me of why I received these charges. I had not used Alignable's services in almost 5 months and did not plan on utilizing these services again. My initial email was in January 2023 was to advise and not that I wanted to restart services again. Alignable support told my bank that I was aware of the charges and that I was informed of the $420.00 charged and authorized it. That was a lie, I did not know what the charges were for nor did I authorize any charges. There were no detailed emails from Alignable Support explaining what the charges were for. Furthermore, none mentioned why I was charged fees after nearly 5 months of not utilizing this platform, I received four $30.00 fees and another charge of $300.00. I have several unanswered emails from Alignable Support after several attempts to resolve this matter. My last email to them expressed how unprofessional they were by not responding. The bottom line is that; I would like a full refund.

  

  Business Response

  Date: 03/01/2023

  Hi *****,

   

  We are sorry you feel as if our support was not up to par.  We have attached an email that you told us to bill your card in August, and consequently disputed that charges in August and another in September. Your log in history does show that you were active during the time on the platform as well.  When signing up for an Alignable membership you agree to be billed on a monthly basis until you cancel the membership.  Whether you use the benefits made available to you during the time your membership remains active is your choice. You are able to cancel at anytime, either on your own through your account or by reaching out to support.  You did not cancel your membership until November 28th 2022.  We cannot offer you a refund as the services were made available to you and you did log in during that time.  As for the $300 charge, we cannot find anything for that charge on your account.  Please reach out to ******************************** and we can dig in a bit deeper.
  01/27/2023 11:06am
  01/24/2023 2:13pm
  01/19/2023 11:51am
  01/06/2023 12:37am
  01/05/2023 6:17pm
  12/29/2022 11:51am
  12/29/2022 9:21am
  12/20/2022 9:30pm
  12/09/2022 7:47pm
  11/30/2022 11:31pm
  11/17/2022 5:50pm
  11/16/2022 5:33pm
  11/16/2022 2:17pm
  11/04/2022 11:23am
  10/30/2022 2:58pm
  10/15/2022 12:50am
  10/05/2022 11:41pm
  09/30/2022 11:26am
  09/25/2022 2:08pm
  09/16/2022 9:49am

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are unclear about how your information is scraped and emailed every professional contact in my address book making it seem like our company personally wants them to sign up for an account. In order to remove our account and our subsequent data they want a copy of my government issued ID. I feel so uncomfortable and already violated and do not wish to provide any more personal information to this irresponsible site.

  

  Business Response

  Date: 02/20/2023

  We are sorry for the frustration you feel around the address book you connected to your Alignable account. You are able to not add the book, add only specific businesses/contacts to invite, or to remove the book at any time.  
  
  You do not need to provide ID to cancel and deactivate your account.  The ID is only for complete DATA erasure outlined by the **** and DSAR guidelines.  We need the ID/photo verification to ensure that it is in fact the owner of the account requesting the erasure or data download.  Without this verification process, anyone could request a copy of your data or erase all of your data without your consent. This is a best practice recommended by *****, the service that we use to remain in compliance with these privacy laws and guidelines. 
  
  
  
  We are sorry for any inconvenience this may cause, however, this is our policy for the safety and protection of our members and we cannot make any exceptions.

• Initial Complaint

  Date:02/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 30th, 2022 paid $311.76 to Alignable. I decided to retire and trying to call them. ****** lists the ** in ************ but I reached a cell number! There is no way to cancel the account as they have no customer service or email!

  

  Business Response

  Date: 03/01/2023

  Hi *****,

  Your account was cancelled and deactivated the day after you contacted us via our press email and our support ticketing system.  The number on our website ************ is not a cell phone number but a company number we use for support, sales, general information and the like.  I am sorry you felt as if you couldn't contact us.  We were not able to refund your remaining time on Alignable as you disputed the charge with your bank.  

  We do our best to answer all requests in 24 hours and retirement is definitely something to celebrate at Alignable!  We will pro-rate refunds if you retire, sell a business, and similar life changes.

  We've reached out to you privately.  If you would like to discuss further, please email us at ********************************

   

  ****

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a dishwasher (Frigidaire) from Wilsons appliance. While it was still on warrranty -fluid from the interior leaked over the door and burnt the trim of the counter above it. -the gasket had to be replaced shortly after we bought it.-the slider that holds the tray for glasses kept falling out of the groove and broke two glasses. The slider had to be replaced.- the dishwasher started making a grinding sound during the drying cycle and had to be turned off A serviceman came to our house twice to deal with these problems. He proved to be rather rude, even complaining that there were two glasses in the dishwasher when he started to service it. We called the service manager when it started making grinding noise and asked for a replacement as this product was clearly faulty. She said they dont replace faulty products. She also said that she was not obliged to service the dishwasher even though it was still under warranty and told us to call the manufacturer as she felt offended by our complaints. She told us it was our fault for buying a cheaper dish-washer and that Wilsons Appliances does not stand behind its products. They only distribute the products, according to her and if there is a problem it is the fault of the manufacturer and we had to take it up with them. She refused to send a repairman to address the problem. Previously we bought a refrigerator from ****** Appliance (*********** and ***********, **). A salesman came to measure the space for the refrigerator, brought one which did not fit, and subsequently sent us one which *******. Unfortunately the drawers subsequently cracked and chipped and can no longer slide into the groove that they are supposed to fit into. In addition the tempered glass plate below the drawer shattered as a result of placing a bottle of milk on it.******* does not stand behind its shoddy products. The service people sent to then house are rude and the company refuses to service them when under warranty.

  

  Business Response

  Date: 12/20/2022

  Hi *******,

  I think you have mistaken the business you reported.  We do not sell dishwashers or any type of appliances. Alignable is a referral network for small businesses. Our mission is to help you build a trusted network that leads to quality referrals and ongoing success. We believe small businesses are stronger together. With over 7 million small businesses and growing every day, Alignable is the online platform where you can network and build relationships with other businesses in order to create referral or ***promotional partnerships.

  Should you find it helpful here's a short writeup of why Alignable exists, written by ************ CEO:
  

  https://www.alignable.com/insights/why-alignable-exists

   

  Best, 

  ***

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this companys website only about ***** days ago. Yesterday I received a message from MYSELF at my email address with my employer informing me that my private company is a member on Alignable and suggesting that I also create an account and join their website. I reported the matter to Alignable and insisted that they remove my account and all personal data of mine from their database. I have heard nothing back from them since but did successfully close my account.They are NOT authorized to send emails to my contacts and they have been told expressly to cease and desist all activity with any of my contacts or database. This company is a complete scam setup merely to steal the data of those foolish enough to create an account. I expect they contact me to confirm they will not use my information ever again and that it has been deleted from their database.

  

  Business Response

  Date: 11/29/2022

  Hi ******, 

  Thank you for reaching out about this issue, I checked all of our communications to find when you contacted us and couldn't find anything. When you deactivated your account, you also removed your information, address book and contacts. 
  
  We do our very best to make sure all communication on Alignable is as transparent as possible. When you click "invite" or "add to network" emails are sent out to the contacts you select. In your case, you may have invited a few or added all of your contacts. Depending on the actions you took more or fewer email invites would have been sent out.
  
  At this point, I would like to provide you some assurance as to what we will never do. We will never contact anyone in our customer's address books without their permission. We do not sell or rent their contacts either.
  
  Your information is deactivated and not accessible to the platform anymore.

  
  Best,
  ****