Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on their site and selected ****** as the payment method, but for some reason it defaulted me to an old address and the order went through that way. I then decided to make the purchase again, but this time to the right address, totally separate order. I then contacted support and asked them to cancel the original order, and I provided them with the order number. They asked if I wanted to change the address on the order and I explicitly told them no, just cancel - I've already re-ordered to the correct address. They then proceeded to CANCEL THE WRONG ORDER. And since pointing out this issue, weeks ago, they have completely ghosted me, not answering a single email. I still have this pending charge on my ****** account, and it's been there off and on for weeks. I have asked them to simply cancel both orders. When you try to call their phone line, it sends you straight to a ****** voice voicemail box (super sketchy). I once attempted leaving a message, and never got a call back. HORRIBLE CUSTOMER SUPPORT EXPERIENCE. I wonder if this company is even legitimate.

  Business Response

  Date: 05/03/2025

  Our new customer service agent finally reached back out to **** to try to resolve the issue.

• Initial Complaint

  Date:02/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for items listed on site as in stock for fastest shipping, Order #********* would be placed on 1/13/24 with email confirmation of the order received 1/16/24 and last contact would be email dated 1/21/24 stating a short delay on shipping. Sent an email requesting refund through website contact page on 2/13/24. Site shows order status as invoiced for the past month. This business is either negligent at best or a complete scam and does not deserve a A rating by the BBB. Buyers beware and shop elsewhere.

  Customer Answer

  Date: 02/19/2024

  Proof of purchase and charge to my card on my bank account if it is at all necessary for my complaint to be processed. 

  Business Response

  Date: 03/06/2024

  Hi ***** -

  I'm very sorry for the long delay in getting your order shipped to you. I had a problem with the inventory for 2 of the items on your order and, unfortunately, it took a few weeks to resolve. The order finally shipped out earlier this week I think and you should have it by Saturday 3/9. If you don't like the items or no longer want them once it arrives, please email me directly at ********************** and I'll send you a return label, free of charge. Again, I apologize for the really long delay and lack of communication on the customer service side. Cheers!

  -Bill

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 3/7/2023, paid for Standard shipping; 5-7 daysMarch 14, have sent 3-4 emails to the owner, ****, at this point, never a single response. Asked for refund. No response.March 20, receive part of my order, but two items show processing with no further information, and were not shipped. Of the items I did receive, one is severely discolored, completely ruined.This website is a complete scam. I dont understand how **** is still doing business. He has yet to reply to any of my emails. He has stolen from me, lied, and sold me defective product.

  Customer Answer

  Date: 03/21/2023

  First name is ***

  Business Response

  Date: 03/23/2023

  Hi Max ********* spoke with Destinee, my customer service rep, and she mentioned she did get your emails, but forgot to hit send on her reply.  I'm really sorry about your poor experience with the delayed shipping.  I run a small business out of my house and have to bring products in as customers order them and sometimes that takes a little longer to happen than expected.  If you'd like to return any of the items for a refund (or a replacement for the damaged item), you can fill out our refund form here:

  ************************************

  and I'd be happy to issue a full refund once the items are received back here.

  The remaining two items on your order, were delayed even longer than expected and will ship early next week if you'd still like them.  If not, let Destinee know and we can cancel those items before they go out.  Thanks!

  -Bill

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order paid for 3-5 day shipping , once I didnt receive it with in the time frame I emailed and asked the status of my order, **** proceeeded to say he was behind I was understanding. He said it would be mailed out Thursday or Friday and its a week later and have yet to get an update on my or not receive it. Something needs to be done . We pay he doesnt hold up his end of the bargain, not fair at all how he has all our money and yet we have yet to receive our orders nor does he contact us to let us know whats going on..

  Business Response

  Date: 12/02/2022

  Hi *********** -

   

  Apologies for not getting back to your emails.  We haven't actually charged your card yet (an authorization was made, but has since been canceled).  Your order was held up by an inventory issue on one item, that appears to now be out of stock.  I'll get the rest of your order shipped out today and refund the Express Shipping.  Thanks again for your patience!

   

  -Bill

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I mentioned in my review, I placed an order 17 days ago and have not received any information other than my order confirmation stating I should have the order in3-5 days from date of purchase. The company is completely non-responsive to emails and voicemails. Upon doing research, it seems that this is a very common occurrence with this company and they should absolutely not have an A-rating from the BBB.

  Business Response

  Date: 11/16/2022

  Hi **** -

  I don't recall seeing an email in my Inbox (had a ton of emails during the Halloween rush so maybe I missed it?), but your order did ship on 10/23 via USPS:

  *****************************************************************************************************************

  and it looks like it was delivered on 10/26.  Sorry it took longer than expected to arrive, but I appreciate your patience and support for my small business.  We'll work harder on the communication efforts going forward.  Cheers!

  -Bill

• Initial Complaint

  Date:08/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 08/06. Was expecting my items to ship out to be received within 5-7 business days. We are now approaching 2 weeks from the order dates and my order has still not been shipped. Ive attempted to reach out to the company via email and phone numerous times. The telephone number is solely a recording, and you can not get in contact with anyone via telephone. At this point I want to know when my order will be shipped or I would like for my card to be refunded the amount paid for the order. The business owner should be ashamed for misleading clients to make purchases that he doesnt intend to ship in a timely fashion as promised via his website. Fully feel like I have been scammed.

  Business Response

  Date: 08/25/2022

  Hi ******* -

  I'm very sorry for the delay with your order and for the slow reply to your inquiries regarding it's status.  We did email back and forth today, 8/25, and were able to clear things up.  As I mentioned, I should have your order shipped out finally by the end of the day tomorrow.  Thanks again for your patience in this matter - its much appreciated!

  -Bill

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order with this business in July 17. The status of the order has been "processed" for weeks. I've sent several emails to both of the email addresses I have for them as well as filling out the form on their website. They never respond to any of my messages. Their website says they will respond with 24 hours, but it's been weeks of radio silence. This is highly unprofessional and certainly not deserving of BBB accreditation.

  Business Response

  Date: 08/25/2022

  Hi ******** -

  I'm very sorry for the lack of communication regarding your order.  As I stated in my reply to you today (8/25) I was unexpectedly away on travel and was really behind on getting back to customer's emails.  Also, as stated in my note, your order did ship on 8/10 and it looks like **** delivered it on 8/19:

  https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LV671681949US
  

  Hopefully the package was received ok and you're enjoying your purchase.

  Again, I apologize for the communication issues and I'll work harder to get back to customers inquiries as quickly as possible.

  Thanks again!

  -Bill