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Business Profile

Online Retailer

Brunt Workwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased boots from vendor, order number 686384-SPLIT. Boots were to big and I returned them. During the return process I asked for my purchase to be returned to my method of payment (credit card). Tried to trick me into just store credit. Boots returned and I only received store credit. I have been contacting the vendor, Brunt Workwear for weeks now with no response to my request to get my money back. I do not want a store credit...

    Customer Answer

    Date: 11/10/2023

    Although they did not respond to this complaint,  they did end up giving my money back in my purchase. Even though it took way longer than expected they did end up making it right. 

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************************

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased boots in December 2022. Boots began to fail at composite safety toe causing significant discomfort by April 2023. I reached out to customer service by phone and email on several occasions looking for warranty support. They stated the product has only a 30 day return policy unless there is a defect. I further asked for their written warranty and how to file a claim for a defective product. They have continuously failed to provide either leaving me with an unwearable boot.

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase boots from this company a few months ago, and leak, when clam they water proof, they claim they make feet sweat, not mater if it's sweat or leaking, which they do leak. They defective boots, need my money back. I have sent several complaints, did test, and they have done nothing.

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of ****** unlined boots on July 18th. After about 45 days the heel/foot bed started to give away causing my foot to roll. I have reached out to Brunt but since I am over 30 days they refuse to consider any kind of exchange or credit. I have ask to speak with a supervisor or a return call but have yet to receive. In an effort to support a small start up business I took a chance and now it looks like I will be out of ****** since the boots are not fit to wear.

    Customer Answer

    Date: 09/18/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

Brunt Workwear is NOT a BBB Accredited Business.

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