Lawn Maintenance
TLC; The Lawn CompanyHeadquarters
Complaints
This profile includes complaints for TLC; The Lawn Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for lawn fertilization service service with The Lawn Company (TLC) in 2024, told them not to automatically come out/start charging me in 2025 unless I reach out to them to renew. I know that TLC has an auto-renew practice, and I am very intentional and specific about not auto-renewing. TLC came out anyway and did a service in 2025. I called them right away to say stop coming out, and that we hired a competitor in 2025. The Lawn Company insists that I pay for the one service which I never asked for or agreed to have done. Moreover, TLC was directed not to provide service. Now I have been sent to a collection company for the charge . TLC made a mistake and they are trying to hold me financially responsible for their error.Business Response
Date: 06/23/2025
Thank you for your feedback. TLC; The Lawn Company
appreciates the time taken to provide your concerns. TLC; The Lawn Company
apologizes for the concerns expressed, and any inconvenience, discomfort, or
offense that may have been experienced; that is not the level of performance
and customer service TLC, and our customers, expect. In good faith we waived
the payment that was owed and the account was closed as requested.Initial Complaint
Date:06/10/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service in 2024 for five applications was paid for in one lump sum. No contract was completed. No initial paperwork received from the company except for an initial bill. No where was there information that stated the service would automatically turn over and restart in the next year. Two applications were supposedly applied in 2025. Neither application was approved by me. I should not have to pay for any service that I did not approved of. No one even saw the first application take place and the second one, the guy was here and gone so quickly that there’s no way he applied anything to the lawn. The bottom line is that I never approved either of these two services. I paid for five last season and was unhappy with them. If there is paperwork that states anything about service automatically restarting, then it needs to be given upfront and not hidden somewhere where where a customer cannot see it. I should not have to pay for those two applications that were never authorized! Without a contract, I should NOT have to notify a company that their services are extremely poor and that I don’t want them back.Business Response
Date: 06/23/2025
Thank
you for your feedback. TLC; The Lawn Company appreciates the time taken to
provide your concerns. TLC; The Lawn Company apologizes for the concerns
expressed, and any inconvenience, discomfort, or offense that may have been
experienced; that is not the level of performance and customer service TLC, and
our customers, expect.We have attached a copy of
our Dear Value Insert that is mailed out to every new customer when they sign
up. Clearly stating our renewal and cancellation policies, as well as how to
get in touch with us if they choose to cancel the program.In good faith we waived the payment that was owed and the
account was closed as requested.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/19/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute the charges for services I did not request /authorize to TLC: The Lawn Company (***** Branch). I did not ask for the service, nor did I sign any renewal documents Despite this, I was sent a bill after I became aware of the issue. I contacted the customer service team to report on the matter and left a review on their website describing the situation.Given that I never signed any agreement or authorized continued service, I should not be held responsible for charges related to these unauthorized services. I respectfully request that TLC: The Lawn Company (***** Branch) stop sending further bills regarding this matter and resolve this issue promptly.I have been using different company for my lawn care this year. I respectfully request that TLC: The Lawn Company (***** Branch) stop sending further bills and stop unauthorized services.Business Response
Date: 05/19/2025
Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that may have been experienced; that is not the level of performance and customer service TLC, and our customers, expect.
We have attached a copy of our Dear Value Insert that is mailed out to every new customer when they sign up. Clearly stating our renewal and cancellation policies, as well as how to get in touch with us if they choose to cancel the program.
In good faith we waived the payment that was owed and the account is closed as requested.
Initial Complaint
Date:05/06/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im pretty sure I was automatically charged for renewal at a price just under $1000. I called twice about getting refunded and both times I was promised it would be taken care of. Its been almost 3 weeks since the first call and still havent seen a refundBusiness Response
Date: 05/19/2025
A refund check was mailed on 5/2/2025 and was cashed by the customer on 5/9/2025. Chk#*****Customer Answer
Date: 05/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:12/16/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill for services not provided. Cancelled by phone and would pay around first of month. Beforew then I got a bill for over 80. I called them again and the customer service agent would correct the problem and get back to me. Today I received a collection notice for 99 and I dont believe I owe that much. They did not provide service and I shouldnt have to pay for services not provided.Business Response
Date: 12/19/2024
Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that may have been experienced; that is not the level of performance and customer service TLC, and our customers, expect.
We received his request to cancel on 10/25/24:
Sent: Friday, October 25, 2024 4:39 PM
To: **** Foreman <****************************************************************************>
Subject: Cancel
Cancel my service effective immediately. Will pay bill Nov 4. ***************************************
Thank you,
***** P *****We responded:
***********************************************************
In good faith if the customer remits balance owed, we will waive the collecitons fee and interest for late payment for only service services that were rendered.
to
**************************************
Hello,
I am sorry to hear you want to cancel your account. Is there something that caused this decision?
I have cancelled the account as you requested. I have also adjusted the account to the correct amount due of $74.16. You had 3 of the 5 basic services for $154.17 and you made 1 payment of $80.01, out of the 8 monthly payments you signed up for of $32.12 each.
If you have any questions or if there is anything we could do to have you reconsider cancellation, please let us know.
Jen @ TLCCustomer Answer
Date: 12/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** will pay the ***** on January 4th 2025 in the amount agreed to.
Sincerely,
***** *****Initial Complaint
Date:12/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to an ongoing issue with this company’s poor customer service and failure to honor my cancellation requests. I initially canceled their services, made it clear that I did not want further treatments, and believed the matter was resolved. Despite this, a technician came to my property and treated my lawn without my consent. I immediately called the company while the technician was still at my house and told them to stop the treatment, reiterating that I had already canceled the service. Their customer service informed me that they “could not contact the technician” and allowed the treatment to proceed against my wishes.
To make matters worse, they charged me for this unauthorized service. I have made multiple attempts to resolve this issue with their customer service after the fact, but they have been unhelpful and unwilling to rectify their mistake. Despite canceling my account and repeatedly making it clear that I did not request or want this service, they are now threatening to send me to collections for not paying for a service I never authorized.
This company has shown blatant disregard for customer requests and has made no effort to resolve this issue in good faith. I am requesting that they remove the unauthorized charge, cease any collections actions, and confirm that my account is canceled. Their handling of this situation has been completely unacceptable, and I urge the BBB to hold them accountable for these practices.
The treatment occurred in late summer.Business Response
Date: 12/19/2024
Thank you for your feedback. TLC; The Lawn Company
appreciates the time taken to provide your concerns. TLC; The Lawn Company
apologizes for the concerns expressed, and any inconvenience, discomfort, or
offense that may have been experienced; that is not the level of performance
and customer service TLC, and our customers, expect. In good faith we waived
the payment that was owed and the account was closed as requested.Customer Answer
Date: 12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22656895, and find that this resolution is satisfactory to me.
Sincerely,
Jayson AldermanInitial Complaint
Date:11/12/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my services with TLC on 08/10/2024. My billing cycle occurs on either the 17th or the 19th of the month. They billed me on 08/12/2024 for service cost upcharge increase AFTER I had already cancelled. It's as if they were trying to punish me for cancelling.Business Response
Date: 11/18/2024
Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that may have been experienced; that is not the level of performance and customer service TLC, and our customers, expect.
I apologize for the miscommunication, the payments you were making were part of a payment plan that paid towards the cost of the services. The 5 basic services were $49.92 each and the grub proofing was an additional $74.88 for a grand total of $324.49 broken down into 8-payments of $40.56. Once you cancel, the completed services come due in full and in this case, you paid $202.80 towards the $224.65 in services resulting in a balance of $22.51 which included a .33-cent interest charge.
In good faith we waived the payment that was owed and the account was closed as requested.
Initial Complaint
Date:10/30/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company billed me $180 for a lawn service I did not authorize. I had been using them for a few years to fertilize the lawn for much less than $100 per service. I don't even know what the service was that they did as it was not requested and no information was ever given. After the treatment large patches of the lawn died and turned to dirt. I notified them by email and got no reply, I then mailed a letter and got no reply. They did bill me, I told them I did not authorize this and that whatever they did killed my grass, I have still never heard anything back from them. They have now, without ever responding or acknowledging my correspondence, sent this to a collection agency. Based upon numerous reviews on this website, this appears to be common business practice for them. People are reporting numerous complaints regarding bills they did not authorize, services that were never provided, and dead lawns from their service. Their customer service is nonexistent, they send threatening letters, they do not respond to complaints or concerns, and without trying to resolve an issue they immediately send the bill to a collection agency.Business Response
Date: 11/11/2024
Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that may have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed, notified the collections agency to stop pursuing collections and the account was closed as requested.Customer Answer
Date: 11/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:10/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TLC did not apply lawn chemicals as documented on invoice. Asked for supervisor to come to my home to discuss as no evidence of treatment could be found. Told TLC other option was reapply treatment. Have photos of yard no evidence of 65 pounds of product. Other family members confirmed no product on yard. Refused to pay $374.28 as no product applied and no effort from TLC to rectify. TLC has turned this over to a collection agency, *** . Sent *** same info, no product applied to lawnBusiness Response
Date: 10/23/2024
Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that may have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed, notified the collection agency and the account was closed as requested.Initial Complaint
Date:09/30/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. Low quality service: I did not see any lawn improvements from their service since I worked with them for more than a year. 2. Random charges: They charge you with random **** that just does not make sense. I cancelled the service in August and I have to pay over phone because they cannot setup auto billing from their end. A week late I got a notice that I own them $38.43 of "increase CPN debit to SVC cost" that doesn't make any sense. They just want to charge whatever **** they can get away with. 3. Continue charging even though I cancelled: I cancelled their service in Aug. and today I just got billed again from them for another $39.01! What kind of **** company does this?Business Response
Date: 10/11/2024
Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that may have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.Customer Answer
Date: 10/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
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