Complaints

This profile includes complaints for TLC; The Lawn Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TLC; The Lawn Company has 15 locations, listed below.

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  TLC; The Lawn Company

  367 W Main St Northborough, MA 01532-2100

  
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  TLC; The Lawn Company

  210 Kuniholm Dr Holliston, MA 01746-1394

  
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  The Lawn Company

  360 State St North Haven, CT 06473-3176

  
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  TLC; The Lawn Company

  202 Boston Rd North Billerica, MA 01862-2309

  
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  TLC; The Lawn Company

  7 Middlebury Blvd Ste 1B Randolph, NJ 07869-1120

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the service in 2021 and finished out our commitment. They re-started our service in the spring of 2022 and I was just going to use them another season. They usually leave an invoice and notice when a treatment was applied. This year I did not receive an application in June or July (imagining it was 8 weeks between applications as the advise us it could be), I received a treatment in the beginning of August, an invoice and a stick in the lawn. The same day I received a poorly written and rude notice in the mail that I was late 30 days. Contacted them three times and left messages, all of which were not responded to. Fifteen days later, I was notified I was now 45 days past due, so again a call was placed. This time the call was answered and the representative reported being a manager and was going to fix the billing issue and send out for another treatment - at no cost. Since I just received a treatment, I didnt feel it was necessary. A person came to my house today, left an invoice for$29.42 and sat in his van for about five minutes. I was home and nothing was sprayed and thats fine, but he did walk around the property and made notes but Im not understanding what the bill amount was for. Placed another call and it was not answeredagain.

  Business Response

  Date: 08/23/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the amount that was owed and have adjusted the account.

  Customer Answer

  Date: 08/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living in my house for over 7 years. I used to do all the lawn treatments without ever having an issue. I decided to hire this company in the spring for lawn treatments. After 3 treatments this company did. My lawn started having ***** patches/spots all over my lawn due to the fertilizer mix/brand they used (fertilizer burn). I called their customer service and they advised me that one of their specialist was going to review my lawn. Their specialist showed up two days later unannounced (without a call or an email). This gentlemen advised me (by his opinion, not by testing the soil) that my lawn had ***** spots because I didn't water my lawn. I told him that it wasn't true because I watered my lawn ever night. Then, he told me that I needed to water my lawn in the mornings instead of nights. I advised him that I did that as well and showed him the tools I used to do so. Then he said, oh then it may be a fungus (WHAT?). This company will say anything to s**** you over. Then I said, that wasn't ture because my next door neighbor didn't water or fertilize his lawn and he didn't have any **** spots or fungus. I said this without using profanity. And he looked at me and said "I'm trying to be professional" (WHAT?). Then he said, "do you want me to cancel you?" (WHAT?). This gentlemen wanted me to accept ever excuse in the world to avoid taking ownership of the fertilizer burn. I want this company to take ownership of the fertilizer ***** and refund me my money. This company is very unprofessional and they used the cheapest chemicals to fertilize the lawn. I'm the only house on my street with ***** spots on my lawn. My lawn looks so bad.

  Business Response

  Date: 08/23/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we will refund you what you have paid, in the amount of $114.66

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with TLC and had a lot of problems. For starters they sent me the wrong billing and I had to called to prove they were charging me more that we agreed.. They fixed it and I paid. They did a second service but my grass was becoming bad ,but I called and provide my credit card for the second payment , but the following day a lady called me saying the payment had issues so they wanted me to call back, which i didn't because my grass was showing too much weed and kind of dying. I called them and explained the situation and their answer was:" We will rush the third application". I was upset because their website has a service guarantee that says "We will return and reapply that application at no additional cost or refund the full cost of that application.", which clearly they didn't. I got so frustrated that I sent a letter asking them to cancel the services and to make sure that they would back their service warranty but what they did is sent me a **** to pay for $155.59 (for destroying my backyard). I called customer services and they are rude and told me a manager should call me back in 48 hours. My account is : ******. I need this someone to help me with this. How can i possible pay for someone to come and destroy my house? Thank you

  Business Response

  Date: 08/02/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************************

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've asked to stop service but the company has started against my will and began the blling process for a service I didn't ask for. All requests for cancellation has be via phone.

  Business Response

  Date: 07/19/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.