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Business Profile

New Car Dealers

Bertera Chevrolet, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used 2019 GMC in August of 2024. I had the vehicle already in for a bad lower steering column on the 4th of September and had an appointment on the 6th of September for brakes. The brakes are new from April. On the 6th of September they look at brakes and stated they were not greased. After the Salesman stated that the truck was gone thru prior to my purchase. In November of 2024 the brakes started squealing again every time I would stop. Granted my truck is over the 3 month period these are new brakes and should not be squealing. I made an appointment with Bertera and asked if I had to pay for this since, these are brand new and its going back in for the same thing. The lady was not sure. I contacted the sales person who sold me the vehicle, he stated that I have to pay for it. I was trying to explain to him everything and he kept cutting me off from talking which is not professional. I should not pay for something that should have been fixed properly. I am very upset customer and I feel Bertera is not holding up to its professional name.

    Business Response

    Date: 12/16/2024

    We have been in contact with the customer and this matter has been resolved.

    Customer Answer

    Date: 12/21/2024


    Complaint: ********

    I am rejecting this response because: They claimed they checked the belts and its still making noise.
    I'm not sure if they sprayed any type of belt dressing to slow the sound down, but it now louder.

    Sincerely,

    ***** ********

    Business Response

    Date: 12/26/2024

    We addressed the brake issue in this complaint at the service appointment as requested.  We were not informed about any belt issues until the most recent BBB response.  Our service department has attempted to contact the customer about it and are waiting for a response back.

    Customer Answer

    Date: 12/27/2024


    Complaint: ********

    I am rejecting this response because:

    I mentioned the belt every time I have talked to Bertera, they kept mentioning its wet, after having my mechanic look at it, the original belt is still on it and there is a shine one the belt from rubbing and dressing to keep it quit. 

    Also after talking to Dean on 12/27/24 with him arguing with me I have decided to have my mechanic to take care of it and request Bertera to reimburse me the amount I paid. This is really bad service.

    Sincerely,

    ***** ********

    Business Response

    Date: 01/03/2025

    The dealership requests the opportunity to inspect the vehicle for this complaint. As mentioned previously, no complaint was made about a belt noise to us or the BBB until now. 

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the **** from bertera so when my coolant warning came on I took it to them to fix it since then I keep having problems with the coolant temperature overheating they changed the thermostat still overheating I ended up taking it somewhere else they told me that the coolant and oil got into the engine so I bought it back to bertera they changed the head gasket still overheating when I bought it back the manager told me that the machanic told him everything is working properly which it wasn't so bought it somewhere else course coolant was contaminated and bertera changed a oil pipe they charged me over 2200.00 but it's still overheating

    Business Response

    Date: 01/09/2024

    Bertera Chevrolet has been in contact with the customer regarding this issue.  The vehicle is at our service department and we are working on a resolution.

  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Leased a 2021 ***** Colorado with them back in January of this year.I decided turn in the lease and purchase a 2021 ***** Equinox LT used. I gave them a $13,000.00 down payment for the vehicle and finance the rest.After signing the paperwork and picked up the vehicle I noticed there was a significant scratch on the driver side door window.I talked to the dealer and was told there wasnt anything they can do about the scratch.I called the sales person who sold me the vehicle and told him I was very upset they couldnt resolve the issue.I told him Im very unhappy with the vehicle.I returned the vehicle in six days of the purchase and bought a 2023 ***** Trailblazer.The equity on the ***** Equinox was $10,400 that would go toward the 2023 ***** Trailblazer.I questioned about the $13,000 that I put down on the ***** Equinox.Would any of it go toward the 2023 ***** Trailblazer.I didnt see any of it when I purchased the Trailblazer.I was asked for another $2,600 so they can keep me in the same monthly payment.So here I am $15,600 out of pocket and they claim that a portion of the $13,000 was put into the 2023 ***** Trailblazer.Its very sad that they can do that and not care for how the customer feels.Very big disappointment with Bertera Chevrolet.

    Customer Answer

    Date: 08/24/2022

    I spoke today 8/24/2022 to *************************** salesmen for the vehicle I purchased on 8/18/2022 Trailblazer Chevrolet 2023.Invoice No 60629.Purchase price $31,833.50.Im disputing the $13,000.00 I gave as a down payment for the ***** Equinox LT I returned.would like to see my monthly payment be reduced.

    Business Response

    Date: 08/31/2022

    The consumer did receive full credit for the money that was put down.  The money that he put down to get to his desired monthly payment is reflected on his paperwork when he purchased the vehicle.  When he then traded the vehicle in this money is reflected in the reduced amount of his vehicle payoff.

    Customer Answer

    Date: 09/01/2022

     
    Complaint: 17762932

    I am rejecting this response because:I truly believe that I returned the vehicle in six days and how does the lemon law work.I never said I was trading the vehicle in.Thats what they said.

    Sincerely,

    *************************

    Business Response

    Date: 09/07/2022

    The consumer purchased the 2021 Equinox in August of 2022.  He traded in the 2021 ***** Colorado that he leased in January.  Approximately 6 days later he traded in the Equinox towards a 2023 Trailblazer.  This is all reflected in the transaction paperwork as previously stated.

Bertera Chevrolet, Inc. is BBB Accredited.

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