Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Christianbook has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a one time purchase with this company in Dec 2023. Though I have zero recollection of signing up for a rewards program, hen contacting the company to inquire on charges, the company states that I enrolled in a rewards program for $16.95 a month starting in January 2024.Looking back through emails, no receipts, billing statements, account registration, or any other form of communication was made until Feb 2025. When I go to the website, it sends password reset information, but once logged in, states I do not have an active membership. When I asked customer support about this, they stated I must have never setup an account. So my complaint is that they have been falsely charging the card used to make a one time purchase for 17 months.I cancelled the account over the phone, and never received confirmation that the account was cancelled. I am contacting my bank's fraud department unless I receive a full refund.

  

  Business Response

  Date: 06/11/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we send periodic emails every month about your membership status so that you're aware of your active enrollment--we're sorry you missed those. Since you had been a member for so long, we had also mailed you a postcard reminding you of your membership status.

  From the screenshot you provided, there's an unread message from February 9 titled "Important Reminder About Your Christianbook Rewards Benefits!", which was another attempted reminder about your membership status. Other recent email reminders were sent on May 24 and April 29.

  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box stating that you agreed to the automatic billing and renewal details, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I've confirmed that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********, provided they follow through with a full refund for all charges to the Christian **** Rewards, totaling $305.10 from charges accrued from January 2024 to June 2025, as implied in the email. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep charging me $16.95 a month and I don't even know who they are.

  

  Business Response

  Date: 05/30/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up a rewards account when purchasing a book as there were shipping benefits. Since I dont use this website regularly, I promptly canceled my account. I have a confirmation email from 9/25/24. I have been repeatedly charged a membership fee even though I have a cancellation email. They accused me of opening up a new account an hour after I canceled.

  

  Business Response

  Date: 05/30/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had somehow created a duplicate account.

  It's important to us that our offerings are clear and beneficial for our customers so we send periodic emails every month about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box stating that you agreed to the automatic billing and renewal details, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues (money was refunded) but does not satisfy my ongoing concerns in reference to complaint #******** and the many others that are represented on this website. My complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some books from the website and, like many others here, discovered that I had somehow "opted-in" to a "rewards program" where the only reward appears to be $16.95 deducted from my account every month. It would seem to me that if this many people are not aware they are "opting-in" to this fantastic rewards program, maybe the business would make it more clear that you are agreeing to perpetual charges for "rewards" or something; or, even better, stop charging this fee since it might be confused with something nefarious.

  

  Business Response

  Date: 05/29/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we send 5 email reminders during your free trial period, including a reminder that you're about to be charged and periodic emails every month about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box stating that you agreed to the automatic billing and renewal details, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just saw a charge on my credit card for $16.95 from *********************************. It also indicated the purchase was in person rather than online etc. I searched and found that Christianbook.com has a rewards program that is $16,95/month after a one month free trial. I did not sign up for that and do not want to.

  

  Business Response

  Date: 05/27/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we send periodic emails every month about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box stating that you agreed to the automatic billing and renewal details, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book on Christianbook.com for my nieces November 2023, at a cost of approximately $6.00. Not realizing that by making that purchase I was automatically enrolled in an 30 Day Free Trial, opting into a monthly debit of $***** taken out of my account. I was never informed of this at the time of my original purchase. I NEVER, NEVER, EVER knowingly Opt In to any of these types of offers. As a ******* Manager for over 25 years, I counsel my clients to NEVER EVER knowingly enter into these kind of agreements! They've deducted ***** every month since then!! I just noticed that Ive paid "Christianbook, LLC" almost $375.00 that I was unaware of!! I spoke, to what I believe was a supervisor, directly and she agreed that this happens and theyve had numerous complaints about this deceptive practice and passed some of the blame on malware. I've read many other complaints and see I'm not alone. Buyer Beware!!

  

  Business Response

  Date: 05/24/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase.

  It's important to us that our offerings are clear and beneficial for our customers so we've been emailing you regularly to take advantage of your Christianbook Rewards membership and even mailed you a postcard reminder. 
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards. After enrolling, you would've received 3 emails within the first 3 days thanking you for joining and providing you with links to tutorials on how to use the program.
  
  Your account has been cancelled, and we'll ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I thought was a set of books on April 29th. I used a ****** search engine to look for the set of books and theirs was the first result so I clicked and bought the item. I didn't realize when I bought it that I was purchasing the teachers guide for the product. It tricked me because the photo I was looking at was a picture of the set of books I wanted. They do have a return policy but I would still be losing $10 at the end of the day. I reached out to the business through their live chat asking for either a discount on the set or credit to buy the set and they declined. I realize it was my mistake in ordering the wrong book and I do acknowledge they have a return policy but you don't get the full amount back and have to pay for *********** the end, I wish I had just used Amazon because they have better customer service and the ease of returns is infinitely better. I do feel like it wasn't clear when ordering that based on the photo they provided that I was only ordering the teachers guide. I felt a bit tricked and when I asked for some slack I recieved ******* a homeschool mom on a tight budget, I will be moving my services to ****** from now on where at least I can make my purchases more confidently.

  

  Business Response

  Date: 05/08/2025

  Thank you for your feedback! We're so sorry to hear that your experience was not what it should have been. We have issued a full refund for your order #********* in the amount of $21.74. There is no need to return the item. We hope that this helps, and that you will give us another opportunity to serve you.

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book about ten months ago and never received it. I have, since then, been repeatedly billed for that same book. Money has been automatically withdrawn from my banking account. I am a pro-bono pastor and part time history teacher. Fraud like this hurts in a very real way. I suspect that this 'company' flies the banner 'Christianbooks' to disguise a scam operation. ******.

  

  Business Response

  Date: 04/21/2025

  Thank you for leaving feedback about the experience that you had on your order. We've checked your order from July 20 and noted that the item you purchased, Letter to the American Church, was listed as a preorder for the book's release date of May 6.  We've been emailing you updates about the product every 30 days since your order, including mention that the release date has been moved to October 20, 2025. You haven't yet been charged for the book though so if you opt to cancel your preorder we can take care of that for you.

  The charges you're seeing are related to your membership in our Christianbook Rewards program. When you placed your order with us, you opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future. Also, please let us know if you'd like us to cancel your preorder for the Letter to the American Church book.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An amount of $16.95 was deducted from our account in December, January, February, March, and April. We did not authorize these deductions. It was listed under CHRISTIAN BOOK REWARDS.We did not sign up for this program.

  

  Business Response

  Date: 04/11/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box that stated that you agreed to the billing terms and conditions, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book on Christianbook.com for my son last December, not realizing that I was opting into a monthly debit of $16.95 taken out of my account!! They've deducted that every month since then!! I just noticed tonight that my ****** has paid "Christianbook, LLC" almost $70 that I was unaware of!! I've read other complaints and see I'm not alone. Buyer Beware!!

  

  Business Response

  Date: 04/07/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, click a checkbox stating that you agreed to the billing terms, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.