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Business Profile

Heating Contractors

O'Connell Oil Associates, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for O'Connell Oil Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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O'Connell Oil Associates, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My two attached letters to the company explain everything. O'Connell insists on billing me for service on 10-26-23 which they absolutely didn't provide. The serviceman, apparently, is flat out lying about spending over an hour to clean and service my boiler. In fact, he left after 5-10 minutes after telling me he couldn't service it because of its condition; it required parts first. He left pronto. I thought that was the end of it until I received a bill for the full service which he didn't provide. My letters to the company are met only by another bill being sent. I have refused to pay the bill, but in my last letter, sent within the past month but mistakenly dated March 13, 2024, I offered to pay a reasonable amount for their trip to my house on 10-26. Their response was to send me another bill, now asking for a late payment fee as well. I request a billing adjustment (to Zero) and no further contact from this company.

      Business Response

      Date: 07/31/2024

      Although the service tech's GPS shows he was at this customer's house for an hour and the tech claims he provided a service, ALL charges have been removed from said account. The account balance is zero and has been terminated.

       

      Customer Answer

      Date: 07/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    O'Connell Oil Associates, Inc. is BBB Accredited.

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