Business Profile

Grocery Store

Stop & Shop Supermarket Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stop & Shop Supermarket Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

212 total complaints in the last 3 years.
79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased online groceries 5/24/2024 for pick up at the hazard ave enfield ct store payment was made by me ahead of the pick up using my checking account picked up order then about 3 days ago i get email saying my account was closed payment couldnt be processed due to account closed i didnt use that account over 6 yrs called peapod account which i did not select for payment they also want $30 overdraft fee for not being able to withdraw the $50.96 payment its their error im willing to pay what is owed but not fee that wasnt my error
Business Response
Date: 06/05/2024
Charged customer's credit card and waived the returned check fee. Emailed customer that we charged their card as payment for this order. Also called customer and left voicemail to direct customer to view this email and to respond to us if she has any questions.
Customer Answer
Date: 06/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Initial Complaint
Date:06/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid ***************************************************************************** no refund and no gift card back you cannot have both-not fair or ethical!
Business Response
Date: 06/17/2024
We are sorry to hear of the customer's experience in one of our stores. Our **************** Team has reached out to the customer and resolved the issue.
Initial Complaint
Date:06/02/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company engaged in harmful treatment of lobsters, unsanitary tanks. Please cease selling to customers.
Customer Answer
Date: 06/13/2024
The business refused to correct the complaint and treatment of lobsters, their agency who collects the protected creatures and emotional support animals for my aquarium approved the the aids institute was apprehended by the coast guard and ordered into detox by *********************, ***************************** and *********************** including being charged with discrimination by ************************* and Myself.

Thank You
Your documents have been sent to the court you selected. You will receive an e-mail notification when your documents have been received. Please use the document(s) ID below when referencing this submission.

Court: New York County Criminal Court (****)
Case Type: Central Clerks Office
Document(s) ID: EYZHRB

Information Received
Name: ******************* ****** Organization/Agency/Firm ********* Theatres Email Address: ******************** Phone: ************ Represented Party: Child *********** Charge against *******************, ***************************** and Oron Massaugler Party Role: Bankruptcy and Demolition (Bad) requested against Office of *************************** y Russl Case Number: Renewal of Ice.Gov Control Number OMB Control Number: 1653-0049 Case Title: Death Penalty against ********************** Headquarters for Moonlighting (Mdma Charge) Motion Number: ************ Reason for sending documents: EEOC Notice of Permission to **************** Unity Network (Cun) Incident: 240613-000496. Sergeant ***************************** and **************** are reported for ****** Sales at *********************************************************** (Sworn enemies of ************). **** is not to return to ************* due to Room 1408 Elevator Cables being damaged at ********. Filing: I would like my document(s) to be filed
Documents Sent
Document
DOCCS PAROLE WARRANT PACKET
Aids and HIV Funding should continue be available at Hra Hasa or at *****************************************
UNSEALING REQUEST (RESTRICTED)
********************************* should be placed in Senior Living center and ordered under oath to become a parent of Mother's Demand Action and Mother's Against Drunk Driving

Receiver Contact Information
Court: New York County Criminal Court (****)
Phone Number: ************

NOTE: This email address is for correspondence only, no documents will be accepted throug
h this email address.
Business Response
Date: 06/18/2024
We have reached out to the customer to obtain the store location and have not heard back from them as of today.
Customer Answer
Date: 06/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
Rejection Comments
Thank You
Your documents have been sent to the court you selected. You will receive an e-mail notification when your documents have
been received. Please use the document(s) ID below when referencing this submission.
Court: New York Supreme Court - Criminal Term (****)
Case Type: Criminal
Document(s) ID: XSXPJA
Information Received
Name: World Trade Center Museum Security Release
Organization/Agency/Firm Name: State of New Hampshire Superior Court: RE: 211-****-CV-00235 Plaintiff *************************
Heartland v Defendant ********************************* y 226-****-CV-00466
Email Address: ******************
Phone: ************
Represented Party: Cocaine Trafficking Charge against *****************, ********************* and *********************
Party Role: Arrest Warrant against ***************************** for Strangulation of Disabled Child
Case Number: Not Assigned, 1849crooo912, 2019-40930, 01-20-4050
Case Title: ****************************************************************
Motion Number: *****************
Reason for sending documents: *** is vital to U.S. national security. We collect and analyze foreign intelligence and conduct covert
action. U.S. policymakers, including the President of the United States, make policy decisions informed by the information we
provide.
Filing: I would like my document(s) to be filed
Documents Sent
Document
AFFIDAVIT OR AFFIRMATION IN SUPPORT-
11481 azul del "Certification of Completion". Envelope # *******: Petition for Order Concerning Payment for ******* Services
against Stadium Theatre ********* ********* ********* once a church is considered a political Association it's not a
nonprofit
EXHIBIT(S)- MBTA: incident# ******* Order Number: ************* Order On: October 25, **** 05:52 AM ***********************************************
*****, ** ***** Test Ordered: Home HIV - Rapid Test NYPD *********************** Log # ****-31460,
CROSS-MOTION-
*******************************************
CERTIFICATE OF READINESS
AFCA Case *******, Title 27 *************** employer shall discharge, or in any manner discriminate or retaliate against any
person who, in good faith, makes a report to law enforcement, testifies, or is about to testify in any proceeding about health
ORDER (PROPOSED)-
*******************************************
Receiver Contact Information
Court: New York Supreme Court - Criminal Term (****)
Phone Number: **************
Email Address: *****************
NOTE: This email address is for correspondence only, no documents will be accepted through this email address.
Business Response
Date: 06/27/2024
Here is the response for the customer.

Thank you for contacting us.

We are frequently asked not to sell certain products for various reasons. We certainly understand and appreciate the different points of view. However, we don't believe we should make this choice for our customers. Customers who choose not to purchase lobsters from our stores have the right to do so. Others who wish to buy them should be able to as well. We have researched how to best handle live lobsters in our stores.

The *******************'s ***************** provides the information below about a lobster's ability to feel pain. There may be disagreement on this matter and we continue to stay informed of the issues.

"Do Lobsters Feel Pain?

The ***************** has received many inquiries about whether boiling lobsters is humane. Being concerned about this important question, researchers conducted experiments and studied the lobster's nervous system. The nervous system of a lobster is very primitive; in fact it most similar to the nervous system of an insect. If one compares the diagram of a lobster's nervous system to that of a grasshopper, the similarities are apparent. Neither insects nor lobsters have brains. For an organism to perceive pain it must have a complex nervous system. Neurophysiologists tell us that lobsters, like insects, do not process pain."

Please also know that we do many things to maintain a healthy living environment for lobsters at our stores. The water is aerated, filtered and measured to the correct salinity. The water is maintained at a very cold temperature to mimic North Atlantic winter conditions. All tanks have a bio-wheel that helps to keep the required nutrients for the lobsters in the tank while we have them. In winter, lobsters become dormant, and will stay healthier in transit and storage. The claws are banded, and not pegged to protect the lobsters, our associates and our customers.

Please know that I have forwarded your email to our seafood merchandisers should this ever be something they want to reconsider in the future.
Initial Complaint
Date:05/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this chicken just this past week and when I went to use it today one whole breast looked pretty much white and both of them had a pretty strong smell, it says they was packaged on the 20th and would be sellable till the 31st but today is the 27th and they spolied. I really like nature promise chicken but it's been incredibly hard to find good fresh tenders or b****** lately at either stop and shop or Hannafords.
Customer Answer
Date: 06/07/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 06/11/2024
We apologize for the delay in responding back. We have forwarded the customer's concern to our supplier and mailed out a gift card to the customer. The customer was also sent an email with this information.
Initial Complaint
Date:05/27/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stop and Shop supermarket ( store 810) in ********** , ** Our family has shopped at Stop and Shop for many years and we have never had any problems until today . As elderly people special my self is disabled person , we like this supermarket: very clean with good variety of food , always sales , so we can save some money, special this days.This week's circular (May *****) advertises digital deals for California red cherries for $2.49 /lb , limit 4 pounds. Coupon was downloaded to my cellphones stop and shop application.Card # *************. When I downloaded the coupon price shows in application as $2.99 instead of $2.49 that was shown in the circular and price in the store.When we tried to pay on self checkout the digital coupons did not appear for a discount. We asked the person who works on self checkout to manually enter code for cherry and it came out with price $2.99 per pound. I showed the circular with a price $2.49 , she said that we should go to regular cashier.In regular checkout Cherrys were $2.99 per pound as well .When I came to customer service , the representative said that everything is right, I got the correct $9 saving. However when I asked her to calculate price for 3.63 lb Cherries for price $2.49 , she understood that Cherries were incorrectly calculated $2.99 instead of $2.49.I feel it is deceptive advertising and misleads consumers. It was very frustrating, the cherries should have shown up as $2.49 and I shouldnt have had to prove to anyone that I was being honest. It was very frustrating.I just wonder how many people paid $2.99 per pound instead of $2.49 Please find attached photo form digital coupon , circular and receipt. Please let me know if you need any additional information.Sincerely, ********* Barinberg
Business Response
Date: 06/04/2024
We are sorry to hear of the customer's experience in one of our stores. We have reached out to the customer and explained the reason that the coupon didn't work correctly and have credited their account. We will also have our ******************** look into this further.
Customer Answer
Date: 06/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

********* Barinberg
Initial Complaint
Date:05/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Store is charging NYS bottle deposit fee on non alcoholic beer not marked for return.I purchased a 12 pack of Budweiser 0 alcohol and they added $ 0.60 for the deposit.Item is not marked for return and can't get the money back.Store management doesn't have an explanation about this matter and not willing to correct the problem .
Business Response
Date: 06/04/2024
We are sorry to hear of the customer's experience in one of our stores. Our **************** Team reached out to the customer on May ******, and provided a resolution to their concern.
Initial Complaint
Date:05/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had digital coupon for coke. Should have been 4.99 per 12 pk (4 total). Willing to resolve for 2000 points in my account. Otherwise please issue refund. See receipt.
Customer Answer
Date: 06/14/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 06/18/2024
We have reached out to the customer and are awaiting more information to research the issue
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company stop and shop is posting false job advertisements please check indeed for examples and feel free to reach out to me for more info. They are posting positions that dont exist and they are also posting positions that require multiple job codes but arent following standard procedures. They also are posting posting ones that arent the actual job you apply for I have proof from the ***** point location and the smithtown one.
Business Response
Date: 06/18/2024
We apologize for the delay in responding back to this. Our *************** Team has reached out to this person and explained the hiring process.
Initial Complaint
Date:05/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, I decided to go shopping for meat with my sister at a supermarket called Stop and Shop. While looking at sausages and steak meat, one of the employees asked in Spanish, "What are you looking for?" I responded with "steak meat." He then called me "cabezn," which means "big head" in a derogatory way, and said I needed to be more specific. I ignored the remark because my sister was with me and told him I wanted meat for grilling but was planning to buy a lot to compare prices with ***********************. He rudely suggested I go to *********************** and not to come back just to buy sausages.This was especially upsetting as I had never met this employee before, and he disrespected me in front of my family. I am a cybersecurity student on the presidential list of honor, and I found his behavior completely inappropriate. Angered, I left the sausage in the cart and asked to speak with a manager. A helpful woman who was organizing the store found a manager for me. I explained the situation and described the employee as having a *****, working in the meat department, and appearing to be Puerto Rican with dark skin. The manager assured me he would address the issue with the employee Who is this guy to tell me in front of my family dont come back if you are only coming to buy a sausage.Worse supermarket ever I hope this can be post it online
Business Response
Date: 06/04/2024
We reached out to the customer on 05/20/2024 to obtain the store location, and have not received a response as of today.
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Macys gift card from store 529 on May 8 as a gift for my wife Mothers Day. Try to use it this morning and it would not work. She called Macys. ***** had told her the car had been used in April and please go back to the store and ask for a new one or refund. I went to the store with this information. I went to the customer service window and met with the same woman who I had purchased the card from originally. I was told first the card was defective then I was told it was processed correctly on our part. You need to make a complaint with ***** we will not give you a refund , I was shocked. Ive been at the store since day 25 years ago felt very slighted went home and told my wife. She called Macys again and was told by ***** that the card had a zero balance or it was defective. What should she do again? She was told to go to the store where it was purchased. Now she went to the store and spoke to the manager the lady at the window and got nowhere and was told that they will not honor a refund or just a simple exchange for card and then Stop & Shop would deal with it , Im hoping you could help it. Weve been loyal customers a whole family.
Business Response
Date: 05/27/2024
We are sorry to hear of the customer's experience in one of our stores. Please know that our **************** Team has reached out to the customer and resolved the issue.

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Complaints

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Stop & Shop Supermarket Company

Stop & Shop Supermarket Company

Stop & Shop Supermarket Company

Stop & Shop Supermarket Company

Stop & Shop Supermarket Company

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Stop & Shop Supermarket Company is NOT a BBB Accredited Business.