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Business Profile

Garage Door Repair

Tiltan Garage Door Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A new garage door opener was installed on 06/04/2024. I issued a check to the technician, *********** for $661.50. When I took a closer look at the invoice, I saw that a new wall button was listed in the scope of work, but it was not installed. I called the technician on 06/05/2024 and he said it was a mistake. His number is ************. That same day I called Garage and Gates, the company listed on the invoice.I was told a technician would be sent out. I called again on 06/07/2024 and the same person said they were busy and would send someone the next week. That didn't happen. Their number is ************. I also left a voice-mail to Henesys on 06/11/2024, no response. I sent an email, but received a message saying it doesn't exist.All I request to resolve this is that a wall button be installed, and a legitimate phone number to call if there is an issue. I was given a 2 year guarantee on parts.

    Business Response

    Date: 07/10/2024

    Business response was taken over the phone by BBB Rep:  I went to ********'s home the next day and installed the Wall Button. She is all set. Thank you, ****

    Customer Answer

    Date: 07/15/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    He's not being truthful. **** never came back to my house to install the wall button.  He would have had to ring my doorbell to gain access to the garage. Please have him call me to set up a date and time to have the wall button installed.
    Thank you,
    *****************************;

     

     

Tiltan Garage Door Service is NOT a BBB Accredited Business.

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