Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Essentially this company stole my car from and extorted money from me under the guise of being a towing company.

  

  Business Response

  Date: 10/15/2024

  Dear W *******,
  
  Thank you for taking the time to share your feedback. At Action Emergency Management, we take all concerns seriously, and we are committed to maintaining the highest standards of service and safety in everything we do.
  

  As a family-owned business with contracts involving local and state law enforcement, we only tow vehicles when authorized by the property owner or law enforcement. We follow strict protocols to ensure that our work complies with all legal and safety requirements. In cases where towing is required.
  
  We take allegations of improper conduct by our employees very seriously and would appreciate the opportunity to look into this further. If you have specific details, which could not be obtained from your initial complaint via this platform about the incident to include date, make model of vehicle in question, your full name and possibly the employee you encountered we will investigate the matter thoroughly and follow up with you.
  
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  
  Action Emergency Management Executive Team

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at home approximately at 10 am my car was parked on building parking lot on side tow company came I told them it was my car and that I was allowed to park there and that to drop my car they couldnt I unless I pay them ******************************************************** and brought the car into the parking lot as if they were dropping the car back down I went upstairs to grab my phone as I was coming down talking to my landlord he left with car

  

  Business Response

  Date: 09/10/2024

  this vehicle was a rental and had no parking pass. this lot requires parking passes to park here. if the owner took to long to come back with the drop fee the tow drivers would leave that is at drivers discretion. 

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Unlawful Re-Titling and Loss of Ownership * Action Towing LLC unlawfully re-titled my vehicle, a 2020 Dodge Charger, after declaring it unclaimed. This declaration led to the loss of ownership rights to my vehicle without proper notification or the opportunity for rightful claim. Consequently, I lost legal ownership of the vehicle due to Action Towing LLC 's actions, which deprived me of my property unlawfully.* Unauthorized Towing and Damages * Action Towing LLC initiated an unauthorized tow of my vehicle during June 16, 2023. The towing process resulted in significant damage to the vehicle, rendering it inoperable. Despite my attempts to seek resolution and clarification, Action Towing LLC has failed to provide adequate responses or assistance regarding the damages incurred.* Financial and Emotional Hardship * The unauthorized towing and subsequent damage to the vehicle have caused extensive financial strain on my family. Repair costs and the loss of transportation have significantly impacted our ability to maintain daily activities, resulting in additional expenses for alternative transportation and essential needs. * Furthermore, the loss of ownership of our primary mode of transportation has inflicted emotional distress on my family, especially on our minor children. We were unable to participate in planned events and activities, deeply affecting our familial well-being and stability.* Lack of Accountability and Cooperation * Despite attempts to resolve the matter amicably and seek reimbursement for damages through communication with Action Towing LLC, there has been a lack of accountability and cooperation on their part. They have not taken appropriate steps to rectify the damages caused during the towing process or provide necessary information regarding the incident.

  Customer Answer

  Date: 12/25/2023

  I have not heard from the business in response to my complaint.

  And they also will not answer any questions regarding my vehicles, the transfer of ownership, seeing any documents business will not respond.

  still Without a vehicle 

  

  Business Response

  Date: 09/19/2024

  Action Emergency Management appreciates the opportunity to respond to this complaint and would like to clarify the situation.
  Action Emergency Management follows strict guidelines provided by property owners to ensure that fire lanes and emergency zones are clear at all times for emergency personnel. In this case, the property owner instructed Action Emergency Management to tow any vehicle found in designated no-parking zones, which include areas required to remain accessible for fire, police, and other emergency services.

  
  The vehicle in question was towed because it was parked in a restricted zone, which requires immediate action to ensure compliance with the property owners safety policies. While the complainant was in the process of moving out, the company is obligated to enforce the property owner's parking restrictions without exception to maintain safety and access.

  
  Regarding the concern raised about notifying law enforcement, Action Emergency Management confirms that they notify law enforcement as required by Massachusetts law (Title 1, Chapter 266, Section 120D). In this instance, notification was made after the vehicle was towed, following the companys standard procedure. This process ensures that vehicles are removed swiftly from restricted areas, minimizing any obstruction for emergency services. The timing of the notification is in compliance with the property owners request to prioritize safety and accessibility.

  
  Action Emergency Management understands that the situation was frustrating for the customer and appreciates the feedback provided. However, the tow was performed according to the property owners instructions and legal requirements, so a refund is not applicable in this case.
  

  If further clarification or assistance is needed, Action Emergency Management is available to discuss the matter directly.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

  Dear BBB and Action Emergency Management,
   I appreciate the businesss response, but I have reviewed the documents, emails, and legal notices, and I believe that Action Emergency Management has not followed the required procedures for proper notification and legal compliance. Id like to outline several critical discrepancies and violations under Massachusetts law: and I have the paperwork, paper trail and proof unlike the company,
  
  1. Misaligned Publication Dates
  
  The business claims that newspaper ads were published on August 16, August 23, and August 30 regarding the abandoned status of my vehicle. Upon reviewing the publication records from the *************** its clear that these dates either do not align with the actual publication schedule or were not run as indicated. This constitutes a violation of Massachusetts General Laws, Chapter 266, Section 120D, which requires accurate and timely notification in a local newspaper. The failure to publish the notice correctly invalidates the towing and subsequent actions taken on my vehicle, including the retitling.
  
  2. Unlawful Retitling of My Vehicle
  
  The retitling of my 2020 Dodge Charger without proper notice and due process was conducted unlawfully. Under MGL Chapter 93A (Massachusetts Consumer Protection Act), any business practice deemed unfair or deceptive can result in legal action. The absence of proper notification or the opportunity for me to reclaim my property violates my rights as the legal owner and constitutes an unfair business practice. I have requested but have not received any proper documentation or response from the *** (Registry of Motor Vehicles) confirming this retitling process.
  
  3. Failure to Provide Requested Documentation
  
  Despite multiple requests via email, the company has failed to provide the required documents, such as:
  
  Certified mail receipts or proof of notification for both vehicles.
  Specific documentation of fees or charges related to towing.
  Copies of the *** forms, abandonment declaration, or sale records of my Dodge Charger.
  Paperwork regarding the 2018 **** Focus, which has yet to be addressed, raising further concerns about mismanagement and potential improper handling of my vehicles.
  
  The lack of documentation violates MGL Chapter 93A as it reflects a failure of transparency and accountability, which consumers are entitled to under the law.
  
  4. Unauthorized Towing and Damages
  
  The initial towing of both my 2020 Dodge Charger and 2018 **** Focus occurred without proper notice, and significant damage was caused to my Dodge Charger, rendering it inoperable. This unauthorized action and resulting damage have imposed a severe financial burden on my family. Under Massachusetts law, I am entitled to compensation for these damages, and the companys refusal to address this adds to the unlawful handling of the situation.
  
  5. Improper and Incomplete Action on the **** Focus
  
  Although both vehicles were towed, only one (the Dodge Charger) seems to have undergone a change in ownership, while no legal action was properly taken on the 2018 **** Focus. This inconsistency further reflects improper handling and raises significant concerns about the businesss operational practices.
  
  6. Financial and Emotional Hardship
  
  The ongoing delays, lack of cooperation, and unlawful actions have resulted in significant financial hardship for my family. The loss of both vehicles has limited our ability to maintain daily activities, and the emotional toll this has taken on my children and family has been substantial. Under MGL Chapter 93A, this entitles me to pursue damages for the undue hardship caused by these unlawful business practices.
  
  Requested Resolution:
  
  Given these significant legal violations and discrepancies, I request the following:
  
  1.Immediate reimbursement for the unlawful towing and damages to my 2020 Dodge Charger.
  2.Full disclosure of all requested documentation, including certified mail, *** documents, and records of any legal action taken on both vehicles.
  3.Compensation for the unlawful retitling of my Dodge Charger and restoration of ownership.
  4.A thorough investigation into the businesss improper publication practices, as the legal notices were not run in accordance with state law.
  
  Failure to address these issues within the next 10 days will compel me to pursue further legal action under MGL Chapter 93A, seeking not only reimbursement but also damages for the unfair and deceptive business practices involved.
  
  I trust this matter will be resolved promptly, and I look forward to your timely response.
  
  Sincerely,
  *********** *******

  

  Business Response

  Date: 09/24/2024

  Attached are documents from the court along with notices and newspaper postings. I was advised by legal that Mr. ******* did not show for the hearing with proof of his claims against Action Towing.

  Customer Answer

  Date: 09/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

  Subject: Formal Response to Action Towings Submission Case #********
  
  
  Dear Better Business Bureau,
  
  
  I am writing to formally address the recent submission made by Action Towing regarding the unlawful re-titling and towing of my 2020 Dodge Charger, as well as their mishandling of my 2018 **** Focus. While they claim full compliance with Massachusetts General Laws, their actions and the evidence clearly demonstrate multiple legal violations, procedural failures, and a consistent lack of accountability.
  
  
  1. Failure to Provide Proof of Certified Mail
  
  
  Action Towing has stated that they sent multiple certified mail notifications to me at *****************, yet they have failed to provide any valid proof of these mailings. ************ requests (#******** and #********) confirm that no tracking numbers were provided by Action Towing, which means there is no documented proof that these mailings ever occurred.
  
  
  Under MGL Chapter 255, Section 39A, it is a legal requirement for towing companies to notify the owner of the vehicle via certified mail. Without any such proof, their claim of proper notification is not only unsubstantiated but also renders their actions invalid. The lack of certified mail documentation is a critical failure in this case.
  
  
  2. I No Longer Resided at *****************
  
  
  I have provided court documents that clearly show I no longer resided at ***************** at the time Action Towing allegedly sent notifications to that address. These court documents prove that I vacated the property before the notifications were issued, making any attempts to justify using this address for legal notifications irrelevant and improper. Action Towing failed to ensure that they had the correct address, which further undermines their compliance with legal requirements.
  
  
  Under Massachusetts law, it is Action Towings responsibility to ensure that legal notifications are sent to the correct, current address of the vehicle owner. Their failure to do so voids any claim of due process they are attempting to make.
  
  
  3. Inconsistent Handling of My Vehicles
  
  
  Action Towing has also admitted in their communications: I will also look into the other vehicle for you, referring to my 2018 **** Focus. However, despite this acknowledgment, they have failed to provide any documentation or updates regarding the status of this vehicle. This lack of transparency and consistency in handling my vehicles is further evidence of procedural failures.
  
  
  While they aggressively pursued the re-titling of my 2020 Dodge Charger, they failed to act similarly with the **** Focus, raising concerns about their competence and adherence to legal standards. This inconsistency demonstrates their inability to follow proper procedures.
  
  
  4. Unlawful Re-titling of My 2020 Dodge Charger
  
  
  Action Towing unlawfully re-titled my Dodge Charger without my consent, and they have failed to provide any documentation from the *** or relevant court orders validating this transfer. This re-titling was carried out without proper notification, further violating my rights as the owner of the vehicle. Despite repeated requests, they have not provided any proof of compliance with Massachusetts law regarding the transfer of vehicle ownership.
  
  
  Their statement that We did everything That the statue states we legally have to do is unsupported by any documentation. In fact, without the required *** records or proof of proper notification, their claim is legally baseless.
  
  
  5. Admission of Damage to My Vehicle
  
  
  In their communication, Action Towing has stated: This vehicle was inoperable and not in driving condition; we deemed this a total loss. This is a direct acknowledgment that my 2020 Dodge Charger was damaged while in their possession. Prior to the tow, the vehicle was in good condition, as shown in the photos I have provided. Action Towing has refused to take responsibility for this damage or to offer any compensation, which is a clear violation of their duty of care.
  
  
  I have repeatedly requested documentation showing the condition of the vehicle when it was towed, but they have failed to provide any such records. This omission further underscores their negligence.
  
  
  6. Lack of Transparency Regarding My **** Focus
  
  
  Despite multiple inquiries, Action Towing has not provided any information regarding my 2018 **** Focus, which was towed from the same location as the Charger. Their failure to address this vehicle raises serious concerns about their transparency and business practices, as well as their ability to handle property in accordance with the law.
  
  
  7. Financial and Emotional Hardship
  
  
  The unlawful towing, re-titling, and subsequent damage to my vehicles have caused significant financial and emotional hardship for me and my family. I have incurred substantial costs related to alternative transportation and have faced unnecessary stress due to Action Towings refusal to address their violations and mishandling of my property.
  
  
  Conclusion
  
  
  Action Towing has failed to comply with MGL Chapter 255, Section 39A and has demonstrated a pattern of procedural and legal violations. Specifically:
  
  
  They used an outdated address to send notifications, rendering their claim of legal compliance invalid.
  They failed to provide proof of certified mail, which is a legal requirement for notification.
  They admitted to causing damage to my vehicle without offering any responsibility or compensation.
  They failed to provide any information regarding my **** Focus, further highlighting their lack of transparency and compliance.
  
  
  Given these significant procedural failures, I respectfully request that Action Towing be held accountable for their violations. I am seeking a full refund of all towing and storage fees, compensation for the damage to my vehicle, or the restoration of my Dodge Chargers ownership.
  
  
  Sincerely,
  *********** *******

  Also id like to again bring up the Dates that Action towing is said they ran the vehicles. 

  Spoke to revere journal and the dates they provided that august. are incorrect. 

   

  

  Business Response

  Date: 10/01/2024

  Dear Mr. ******************************* you for reaching out and sharing your concerns with us. We genuinely apologize for any dissatisfaction you may have experienced with our previous response. Your feedback is valuable to us, and we are committed to ensuring that your experience with our company meets your expectations.
  
  
  We addressed your concerns and allegations with our previous response and documented proof. I would like to clarify the previous response still stands and we at Action ES have nothing further to add to this matter. Thank you for your understanding. 
  
  
  
  
  
  
  Best regards,

  Action Emergency Management Service- Tow Division

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********
  

  Is providing legal proof to hard for tow truck drivers?

   

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving out of my apartment 5/15 and was towed from a loading zone. My lease expired 5/16 and I was making one last haul after work. There is no signage stating any time restrictions, no hydrant, nothing just me moving. I was upstairs maybe 10 minutes, only to return to an empty space. This is all prior to 955 PM. Per Title 1 chapter 266 section 120D, in *************, law enforcement must be notified before the vehicle can be moved. I called Action Towing and they said they sent it after 10 PM. Then I spoke with a manager who said they tow the car before sending to law enforcement because sometimes the vehicle is gone prior to them towing or the owner comes out before it is submitted and they can not get the tow. To me this sounds like they are violating the law so they can tow more people. I then asked for the fax confirmation what time it was sent. She told me they dont have them and get rid of them. This sounds suspicious and I think they have been doing this to a lot of people and should be investigated. I also want my money back.

  

  Business Response

  Date: 09/19/2024

  Action Emergency Management appreciates the opportunity to respond to this complaint and would like to clarify the situation.
  Action Emergency Management follows strict guidelines provided by property owners to ensure that fire lanes and emergency zones are clear at all times for emergency personnel. In this case, the property owner instructed Action Emergency Management to tow any vehicle found in designated no-parking zones, which include areas required to remain accessible for fire, police, and other emergency services.
  The vehicle in question was towed because it was parked in a restricted zone, which requires immediate action to ensure compliance with the property owners safety policies. While the complainant was in the process of moving out, the company is obligated to enforce the property owner's parking restrictions without exception to maintain safety and access.
  Regarding the concern raised about notifying law enforcement, Action Emergency Management confirms that they notify law enforcement as required by Massachusetts law (Title 1, Chapter 266, Section 120D). In this instance, notification was made after the vehicle was towed, following the companys standard procedure. This process ensures that vehicles are removed swiftly from restricted areas, minimizing any obstruction for emergency services. The timing of the notification is in compliance with the property owners request to prioritize safety and accessibility.
  Action Emergency Management understands that the situation was frustrating for the customer and appreciates the feedback provided. However, the tow was performed according to the property owners instructions and legal requirements, so a refund is not applicable in this case.
  If further clarification or assistance is needed, Action Emergency Management is available to discuss the matter directly.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed

   

  as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Noah

   

   

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car towed although there isnt sign that says need parking pass only says visitor parking. My friend got pass from her property mgmt to be safe. The property Mgmt wrote incorrect dates (for next week instead this wk) without us knowing so car was towed even though visible visitor permit. Why do they not check with the property *********** to see if this car was trespassing? (which it was not as it was in visitor spot regardless) ************** cannot give straight answers. They have sticker that says BBB accredited on door. When asked whats the page so I can review, they said they cant tell me and only manager. I asked multiple people. Also prior to my arrival, I also had asked to speak with a supervisor and they said he wasnt going to be there till an hour later. As Im on the phone with one person the supervisor joined the conversation and said said they saw my car park there before without pass (which is incorrect) and said they will look it up the record as they feel its been towed before (which there is no record). Then they hang up after putting on hold. When I arrive, one person says the supervisor was there in person when I had spoke to them on phone but already left. Another person said it was 3 way call and he wasnt there.. I asked them to give him a call and then they said its too late to call him when another person said he went back out to work more? Another employee said if its written by pen version they will tow as they think its fake parking pass. They said should be typed. However the property Mgmt gave pass they had pen filling out info. Are they going to tow for that in future also?It is cash only! I asked why and one person refused to explain until supervisor explained. All this needs to be looked into. Also why they cant give straight forward answers instead of beating around the ****. They avoid questions, talk in circle, give different answers & force you to give cash so you can get your car out.

  

  Business Response

  Date: 09/19/2024

  Action Emergency Management appreciates the opportunity to respond to this complaint and would like to clarify the situation.
  Action Emergency Management follows strict guidelines provided by property owners to ensure that fire lanes and emergency zones are clear at all times for emergency personnel. In this case, the property owner instructed Action Emergency Management to tow any vehicle found in designated no-parking zones, which include areas required to remain accessible for fire, police, and other emergency services.
  The vehicle in question was towed because it was parked in a restricted zone, which requires immediate action to ensure compliance with the property owners safety policies. While the complainant was in the process of moving out, the company is obligated to enforce the property owner's parking restrictions without exception to maintain safety and access.
  Regarding the concern raised about notifying law enforcement, Action Emergency Management confirms that they notify law enforcement as required by Massachusetts law (Title 1, Chapter 266, Section 120D). In this instance, notification was made after the vehicle was towed, following the companys standard procedure. This process ensures that vehicles are removed swiftly from restricted areas, minimizing any obstruction for emergency services. The timing of the notification is in compliance with the property owners request to prioritize safety and accessibility.
  Action Emergency Management understands that the situation was frustrating for the customer and appreciates the feedback provided. However, the tow was performed according to the property owners instructions and legal requirements, so a refund is not applicable in this case.
  If further clarification or assistance is needed, Action Emergency Management is available to discuss the matter directly.

  Customer Answer

  Date: 09/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  The response from the business is not accurate. I was not in the process of moving and my vehicle was not blocking any emergency vehicles or first responders. My vehicle was parked in a designated visitor parking spot where it was towed from. My vehicle was not parked there for a lengthy time. There were no  emergency situation or other events that happened which would have required the vehicle to be towed.

  

  Business Response

  Date: 10/01/2024

  Dear ******* ****,
  
  
  Thank you for reaching out to us regarding the towing of your vehicle. We understand that this situation can be frustrating, and we appreciate the opportunity to address your concerns.
  
  
  Upon reviewing the circumstances surrounding the towing of your vehicle, we noted that it was parked in a resident-only parking spot and that the registration sticker had expired. Our drivers are instructed to strictly adhere to the guidelines provided by the property management company, which state that vehicles parked in unauthorized areas or with expired stickers are subject to towing.
  
  
  We have thoroughly reviewed our records and found notes from our driver indicating that your vehicle was parked in violation of the posted parking regulations. Additionally, we have communicated with the property management company, and they have confirmed the clarity of the signage and the towing policies in place.
  
  
  We understand that unexpected situations can arise, but we must also enforce the parking rules to maintain order within the community. We strive to ensure that all residents have access to their designated parking spaces and that the rules are applied fairly to everyone.
  
  
  If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding in this matter.
  
  
  Sincerely,
  
  Action Emergency Management Service-Tow Division 

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  The vehicle was not parked in a resident-only parking spot and there was no expired resident registration sticker since l was not a resident there. The vehicle was parked in a designated visitor parking spot with visitor signage while visiting a resident there. 

  Regards,
  *******