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Business Profile

Boat Equipment

Ready Set Boat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Equipment.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 15 June 2024 we purchased a Mercury 9.9 hp outboard motor carburetor to 15 hp upgraded carburator and it has not worked correctly since we installed it last July 2024, the total price of the carburetor, two spark plugs 2 gaskets was $295.98 this includes a 3 year warranty that we paid for. It did not work correctly when first installed and recently in Feb 2025 we tried to get it to work properly again and still runs with less power and not realiable than the origional factory parts. Also the metal parts on their carburetor now has some corrosion and the external rubber seal/boot is falling apart, these are quality issues from an inferior product. We tried to contact them for months, there is NO phone number to talk to anyone. Finally after emailing their sales department and submitting requests through their website, ****** in Sales? responded and asked that we put it back on the boat engine and try it again, so again I did to see if he could help to make make it work correctly. I sent ****** and sales a detailed email of the results with pictures, receipts and reminded them we purchased a warranty and to please make it right, because this carburetor is defective from day one! I have sent several follow-up emails and inquiries through their website and they are just ignoring me. The last email to sales and website submitted inquiry I told them I was going to get the BBB involved, still no reply. It appears to me this company is just ripping the public off will and does not stand behind the products they sell of the fabulous claims they make on their website. I asked them to make it right send me a new 9.9hp to 15 hp carburetor that works properly like I originally thought I purchased.

    Customer Answer

    Date: 05/02/2025

    I have not heard from the Ready Set Boat in response to my complaint after submitting to the BBB for resolution.  It appears from reading other complaints this is typical of this company. Apparently they do not stand behind their products, product statements, or warranties they sell. 

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 9.9 hp Evinrude to 15hp conversion on 02/08/2025 at Ready set Boat and the money was withdrawn from my account on 02/09/2025 for the amount of $295.98. The **** card that I used for the order was compromised with fraudulent transactions on 2/21/2025 7 days after I received the package from Ready set boat,so I had to shred my card and get a new one.I contacted ready set boat their response was the refund couldnt go on the card that was used because of fraud,Ive contacted them 11 times since then with little to no response since 3/14/2025 I just want a resolution to my problem I even gave them my ****** number as they said they could possibly get me a refund through ******, I did send back the unopened package that was sent via *** on the 2/24/2025 and the confirmed package was delivered on 2/27/2025

    Business Response

    Date: 03/23/2025

    We were able to issue a refund via ***** (we tried multiple times to issue this refund for the customer but were unable to as their credit card account wasn't accepting the refund).  We issued the refund (less our posted restock fee) today, 3/23/2025.

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a boat fuel pump from Ready Set Boat 7/5/24. After receiving the pump it was the wrong one I contacted the sales email and worked with them to find out it was the wrong pump. After a week or so they emailed a return label and I sent the pump back 8/5/24. As of 12/19/24 they have been silent wont reply to emails Ive tried calling no luck. Still out of $185. That they will not refund.

    Business Response

    Date: 12/23/2024

    A full refund has been issued.

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th, 2024 I purchased a 115HP Mercury 4-Stroke Outboard Starter from Ready Set Boat. Item # ST119-230728-M115 (2yr warranty). The part was not the correct part, so it was returned with the return invoice per instructions from the web site. The item was delivered on June 17th at 2:40PM. I had not received a credit or a reply to my email, so I did a follow up email on July 8th and then again on July 17th. The phone number that is listed doesn't allow you to talk to customer service or leave a message, it only directs you to email them. The emails were sent to [email protected] still have not received a credit.

    Customer Answer

    Date: 08/12/2024

    As of today's date, I have not heard from the business in response to my complaint.

    Business Response

    Date: 08/12/2024

    A refund (minus restock fee) has been issued.  We actually made an error and refunded the $35 shipping cost as well, which shouldn't have been refunded.

    Customer Answer

    Date: 08/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date - May 7, 2024 Amount - 484$Products were returned due to not being the correct parts. Carburetor, impeller, spark plugs, gaskets

    Business Response

    Date: 07/28/2024

    A refund has been issued for the returned parts, less our stated 20% restocking fee.

    Customer Answer

    Date: 07/31/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I still have not received the refund in my account and it doesnt even show that the refund is pending yet. I dont want to close out my complaint until my refund shows up in my account because I do not trust the company after this. Please leave this complaint open until I see the refund. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

    Business Response

    Date: 08/01/2024

    We have made 2 attempts to issue the refund, however our bank is saying that the card used was reported lost or stolen and thus we can not issue the refund (image attached).

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** returned an unused, unmounted, undamaged carb 2-3 weeks ago, reach med out twice via email, and tried calling. Ive not received my refund nor any response from this company.

    Business Response

    Date: 07/01/2024

    We did receive the part back and have now issued a refund (minus a 20% restock fee as per our posted return policy).

    Customer Answer

    Date: 07/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The carberator they sent me as defective and the bolts that mounted to the intake manifold didnt even fit through the holes. I want a refund for my purchase.Purchased both carburetor and propeller upgrade for a mercury outboard. The carburetor is poor quality Chinese product ,this was asked to be sent back the day after it arrived at my address.

    Business Response

    Date: 06/03/2024

    We sent **************** instructions on how to return the part(s), however we have not received them back yet.  

    Customer Answer

    Date: 06/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

  • Initial Complaint

    Date:11/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sold me a product that does not increase the performance of my outboard motor from 3.5hp to 5hp! that they claim that is does! totally a scam! i shipped it back unused and i was charged $45.00

    Customer Answer

    Date: 11/22/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 11/28/2023

    The customers claim is untrue.  He never used the parts so I'm not sure how he can claim it didn't work or was a scam.  A restock fee was charged per our refund policy clearly stated on our website, and in which he was directed to before returning the order.  A full refund, minus the restock fee, was issued.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a carburetor and prop set from Ready Set Boat. The product did not fit the engine that it was said to match on their website. They gave me the information on where to return the part for a 20 percent restocking fee charge. I sent the part in and have not received any refund. I cannot get ahold of them and have been attempting to for weeks. I would like them to honor their return policy and refund my money.

    Business Response

    Date: 07/10/2023

    Just to clarify - the customer stated that "they placed this order by mistake".  It does fit what the website says it fits.  A refund (less the restock fee) has been issued for $199.98.

    Customer Answer

    Date: 07/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

     

    To Ready Set Boat, I appreciate you guys finally getting back with me. I find it very unprofessional that you guys did not want to reply or issue a refund until this got reported to the BBB. Big thank you to them as this wouldnt have been possible without the BBB. I hope that you guys can improve your customer service as that seems to be your businesss downfall. 

    Regards,

    *************************

  • Initial Complaint

    Date:05/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 23, 2023 I purchased a trim motor from my mercury 60 hp after installing it it was leaking brought it to a certified mercury dealer who said the motor was defective and had never been cast right gasket would not see properly I emailed ready said Boat asking for a refund. They responded that I would need a receipt saying I paid for a new one.I sent them a copy of the receipt I have heard nothing ever again Ive emailed *********************** multiple times without any response

    Business Response

    Date: 05/20/2023

    This requires an override which we are working on.  Our policy is to provide a replacement item if the one the customer receives is defective - but the customer had ************************ bought one somewhere else.  So we are going above and beyond to assist with a refund that is against our policies and a refund should be issued soon.

    Customer Answer

    Date: 05/21/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I appreciate ************** trying to go above and beyond but
    1.     all transactions have been electronic and an override and refund should take minutes not weeks 

    2. The neglect to respond to my questions in my emails and lack of proactive communication is the most frustrating of all 

    3. I would like ************** to define soon with a date the refund will be issued as soon is extremely vague

    Regards,

    ******

     

     

    Business Response

    Date: 05/22/2023

    A full refund has been issued.

Ready Set Boat is NOT a BBB Accredited Business.

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