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Business Profile

Boat Equipment

Ready Set Boat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Equipment.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a part from them they shipped the wrong part I returned the part within 30 days for a refund and they have not replied or responded I'm pretty sure there running a scam

    Business Response

    Date: 04/25/2023

    A refund has been issued.

    Customer Answer

    Date: 04/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered two ****** fuel pumps that have since failed and been returned to you for warranty. We dealt with *********************** regarding this issue stating that we needed to return the items and they would evaluate them and get back with us and we have not heard back from him since Oct. 14,2022. Our order # is *****. I have since emailed asking for a status update on November 28,2022, December 4,2022, December 7,2022, January 3, 2023, January 30, 2023 and March 6, 2023 and still haven't received a single email back from ****** or anyone else on your team. My husband has also emailed the company several times with no response. I have also tried calling the business phone number multiple times, which only directs you to the website, in which still nobody responds.

    Business Response

    Date: 03/10/2023

    A refund has been issued for the returned items.

    Customer Answer

    Date: 03/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a carburetor from this business which claimed to be the correct one. Once I received the item it clearly was the wrong part and I contacted him to ask him about it. He replied to me up until I sent him pictures of my old one and the new one showing him it was not even close. I then told him I would be returning that part and asked how he would like it handled and since then nothing. So I am out my money and the part. I will be returning it to him with a signature required so I can see if he received it.

    Business Response

    Date: 03/09/2023

    We have received the part back and it is awaiting inspection.  As long as the part is still in new condition, we will issue a credit.

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Tyler

     

     

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a part to (Ready Set Boat) that was incorrect for my motor. The tracking shows that it was received on January 7 by (Ready Set Boat). It has been three weeks with no response from the company after the package was received. I have sent multiple emails in regards to my refund with no response, as well as reaching out to their ******** page. The order number is #********* for a 20hp mercury relay that was never used. I opened the box and noticed it was vastly different than what my motor needed.

    Business Response

    Date: 01/31/2023

    A refund has been issued for this order.

    Customer Answer

    Date: 01/31/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #********* was placed on 10/20/2022.Payment was in the amount of ****** with PayPal.Product was returned in November and none of my emails have been answered. Can't get anyone to respond.Product was returned as per their instructions but no refund or contact with me has been made. I have emailed numerous times and get an auto response and nothing furtherIm very discouraged and upset.

    Business Response

    Date: 01/03/2023

    A refund has been issued for the returned item.

    Customer Answer

    Date: 01/03/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:11/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the part on 8/24/2022 Didnt need or use it. Returned shipped it back on 9/13/2022. Company received part back on 9/15/2022. On 9/26/2022 company said they had not received. I have sent numerous emails to them with no response. According to Ready Set Boat return policy I followed it to the tee.

    Customer Answer

    Date: 12/04/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 12/11/2022

    We weren't able to locate the returned part for inspection - however a refund has been issued for $274.39 (the original purchase price less our 20% restocking fee for returns.)  

    Customer Answer

    Date: 12/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ****************

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the part back to them. Unopened and in the same condition as was sent to.me for a refund. And they won't refund.me and refuse to.even answer an email. Or answer the phone.

    Business Response

    Date: 11/07/2022

    We have received the return and it is waiting on a technician to inspect it (our warehouse just reopened after a 2 week closure).  We have already responded to the customer with this information.

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 


    3 weeks ago, I reach out to this business thru BBB, their replied was they acknowledged receiving item and said it was on cue for reimbursing, 3 weeks later Iam still waiting, and my emails are being ignored 

    Business Response

    Date: 11/29/2022

    Hi *******,

     

    We attempted to issue you a credit just now but it came back "Processor Declined".  Is the credit card account ending in **** still open?

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received product! Kept money!!

    Business Response

    Date: 07/27/2022

    Customer first contacted us because they paid for 2 Day shipping and *** was running a day late (order was placed Sunday night, shipped out Monday, Wednesday would have been the correct delivery date).  We told the customer we would contact *** and request a shipping refund for being a day late.  Product was delivered that same day, Thursday July 21st (see attached tracking).  We heard nothing from the customer for the next almost full week and then customer said this morning that they never received the order.  We find this highly unlikely considering how quick the customer was to complain about the order being delayed by ***.

    When we showed the customer that the order was delivered and declined to refund them because their story did not add up - they got very belligerent and told us they contacted their bank and got their money back and also said they reported us to the police!  So I'm not sure why they're now asking for their money back again.  Their behavior is highly suspicious and their story is not believable.

  • Initial Complaint

    Date:07/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0n 6/5/22 I purchased carburator from ready set boat which did not fit as they said it would.Returned it to them and have not gotten any response.Purchase order number is 000010194.I would just like my $261.98 refunded

    Business Response

    Date: 07/27/2022

    We were able to finally locate the returned parts and have issued a full refund.

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