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Business Profile

Air Conditioning Contractors

Alvin Hollis
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met with the owner, *********************** three weeks ago to consult with and hire to replace my ** and furnace. I have the email stating that I wished to have BOTH the ** and Furnace replaced. I sent him a check per his estimate for both the ** and Furnance that was cashed by his company. The workers came out today and said that "they were here to replace the **, but not the furnace since i didn't want the furnace". I called *********************** right away and asked him why they said that when he cashed my check for both and my email was clear about having both replaced. He started SCREAMING at me telling me "I am ******, do you know how ****** I am?!" Followed by a rant about how I only said **. I was very calm and said I dont know what you are talking about, you cashed my check and he yelled "I dont look at the checks". I said i have it in WRITING that i wanted both done. He screamed again telling me "I'm pulling my guys off the job now, you cost me money" and hung up on me. He was very rude and unprofessional. I'm afraid he will not return my money. I would never do business with someone so unhinged who treats a customer like that and he already cashed my $13,000 check! I need help in making sure the money is returned to me so I can hire someone else.

    Business Response

    Date: 07/18/2024

    I have a check made out to **************** for the total sum that she had paid to have the work done. As I told her today it will be in her mail box by 10 AM tomorrow(Friday 7/19) AM.

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