We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Murphy Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Murphy's install a high efficiency natural gas furnace and water heater in early November 2023. As part of the installation contract, Murphy's offered a 3% discount if I paid in cash (versus a credit card) by providing them with my banking information so that they could process two separate ACH transactions (auto debits), 50% upon contract signing and 50% when the installation was complete. The first ACH transaction was processed for an accurate value equal to 50% of the contract value (less the 3% discount). Immediately following the installation day, a second ACH transaction was processed (without any advanced notice from them) for an incorrect amount that was approximately $850 higher than it should have been. As a result of this second ACH transaction (that was too high), I ******** my account balance and was charged a $10 overdraft fee from my bank. Over the past 4+ months, I have repeatedly contacted them about resolving this payment issue and have been promised a refund for the amount they overcharged me. They agree that they owe me this money. I visited their office in person on two separate occasions and have exchanged numerous emails on this topic. As of today, I still have not received my refund. I tried to be as patient as I could with Murphy's over the past 3-4 months, but I'm at the end of my rope. So, I would truly appreciate your assistance in helping to bring this issue to closure. Thank you.

    Customer Answer

    Date: 03/24/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Problems with your installation of our Heat Pump surfaced as soon as the system switched over to heating our home November 2022 We notified both **** and **** of the issue immediately. The system blows very cold air into the house whenever it goes to defrost (which happens about twice an hour). The cold air continues for 15 to 20 minutes cooling the house and making it very cold.We have had numerous conversations and visits with both **** and **** and finally they agreed that additional heat strips should be installed in the air handler. This is also the solution that ******* recommends. As of our last visit with **** and **** we discussed that this repair should be done prior to the 2023-2024 heat season but so far it is not done and we cannot get any reply to our numerous calls to your company.It is obvious that the installation is not correct for this climate and we would like to get it remedied.

    Customer Answer

    Date: 02/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They flooded my finished basement

  • Initial Complaint

    Date:03/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/6/2023: I was trying to contact Murphy's about a concern with the combination boiler/hot water system which they installed and have replaced three different leaking components. ******* (in ********?) listened to my concern and said she would e-mail the Service Manager, *********************** in S Yarmouth and ask him to contact me. 2/7/2023: I sent a follow-up e-mail to **************** and also called and was transferred to voice mail. 2/14/2023: I had no response, so I called and left another voice mail. 2/17/2023: I had no response, so I visited their office and was met by ********* who said **************** was not available and she would have him "reach out" to me. 2/24/2023: I had no response, so I called customer service and was transferred to *********'s voice mail and left a message. 3/8/2023: I had no response, so I called the phone number listed for the General Manager. It was answered by a receptionist who transferred me to an anonymous voice mail and I left a message. 3/10/2023. Still no response. I would like **************** to contact me.

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1,2022, Murphy's came and installed a water heater changed it from gas to electric that went fine no issues. They needed to repace the outside shower with new piping with a draw off for winterizing plus a hook up for a hose so the grass can get watered, basically replace what was there. My daughter lives there and did not check there work until she went to water the grass. I also complained that the water in the shower inside the house is barely warm, the kitchen sink and bathroom deliver hot water but not the shower. I told her let's wait til I arrive and see it. I arrived on July 16, I left a message for *****, I gave her 24hours to call me back and when I didn't hear from her I called July 20th and again left a message. ***** called me back and said she was dealing with emergencies from the heat wave. I told that I am the owner and i am here from ****** and would like to make sure the work is done right before I leave. She said she is waiting for *** to give her a time. I called again on the july 22 and 25, left message no call back. I left on July 26th to return to hawaii. It is now the 29th of July still no response, the house needs to have hot water in the interior shower, the exterior shower and faucet need to be completed correctly. While I was there i was unable to take a hot shower. I have uploaded my neighbor's out door shower which mine should look like, unfortunately I did not take a picture of Murphy's completed work.

    Customer Answer

    Date: 08/10/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

Murphy Services, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.