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Business Profile

Auto Repairs

Pleasant Street Auto Body & Repair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Pleasant Street Auto Body & Repair, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pleasant Street Auto Body & Repair, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car broke down on the side of the highway. I was needing a tow. I called Hampshire towing company. I was informed that you needed to go on to their website and put in all of your information to get a quote. I did just that. I was then told that they would take 2 hours. I then informed them that it would take too long and no longer needed the tow. The company then charged me the whole amount anyway even though they never provided any services

      Business Response

      Date: 06/01/2023

      To whom it may concern,

      Our dispatch received a request for a tow from ********* ****** on February 10, 2023, at 1:08 PM. Per our standard policy, payment is required at the time of placing the request which ********* ****** completed. We dispatched a tow truck at 1:13 PM. However, 20 minutes later, at 1:28 PM, ********* ****** called back to cancel the tow. During this time, our dispatch staff, tow truck, driver, and fuel were all being utilized to ensure the satisfaction and completion of this request taking them away from assisting other calls.  We received a letter dated 5/22/23 and mailed 5/23/23 from ********* ****** requesting a full refund. We responded on 5/30/23 with the attached letter which also included a $200 rebate check. The amount of $200 was determined by considering  ********* ******** concern and also the resources expended and the time commitment made by our driver and tow truck. Please see the attached letter we mailed to ********* ****** attempting to resolve the matter in a fair manner. We hope this information is helpful in resolving this matter. Please reach out with any questions.

    Pleasant Street Auto Body & Repair, Inc. is NOT a BBB Accredited Business.

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