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Business Profile

Auto Repairs

Pleasant Street Auto Body & Repair, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pleasant Street Auto Body & Repair, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pleasant Street Auto Body & Repair, Inc. has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Michael L

      Date: 06/03/2025

      Michael L

      Date: 06/03/2025

      They don't know how to tow a motorcycle and drug my HD and put it in theft mode. They have no excuse other than they "give a basic training", and they also bothered me on a job to ask "how to unlock the forks". I will always run them into the ground because they don't take complaints over the phone or email. They make you write a letter to the owner.

      Pleasant Street Auto Body & Repair, Inc.

      Date: 06/04/2025

      Dear Better Business Bureau,Thank you for the opportunity to address ******* ******* 1-star review regarding the towing service requested for his motorcycle on May 20, 2025. At Hampshire Towing, we are committed to providing professional and reliable service, and we take customer feedback seriously to improve our operations.Our records indicate that on May 20, 2025, around 10:00 AM, we contacted Mr. ****** to confirm a 90-minute ETA for the tow of his *************** motorcycle. Mr. ****** informed us that someone else would provide the keys if he was not present and that the vehicle could be placed in tow mode. Upon arrival, our driver located the motorcycle in the customers yard and obtained the keys from an individual at the residence, as Mr. ****** was not on-site.While attempting to tow the motorcycle, our driver encountered a challenge, as the vehicle kept rolling off the tow bed, even when in gear, posing a risk of damage or triggering the theft mode. During a phone call with Mr. ****** to seek guidance, our driver reported that Mr. ****** was uncooperative and displayed hostile behavior, which was also noted by our partner, Agero, who described him as being in a rage. To avoid potential damage to the motorcycle, particularly given the lack of clear information about the vehicles condition (e.g., missing keys, unknown wheel functionality), our manager, ***** instructed the driver to safely return the motorcycle to its original location in the customers yard and return the keys to the individual at the residence. This decision was made to prioritize the safety of Mr. ******* property and prevent a damage claim.Regarding Mr. ******* concern about our complaint process, our policy of requesting written correspondence ensures that all issues are thoroughly documented and reviewed by management for fair resolution. We regret any inconvenience this may have caused and invite Mr. ****** to contact us directly to discuss his concerns **********. Ludwigs claim that our team lacked training is noted, and we want to clarify that our drivers receive training for handling specialized vehicles, including motorcycles. However, in this case, the lack of on-site cooperation and the motorcycles condition presented challenges that led to our decision not to proceed with the ******** regards,******* E. ******* President / CEO

    • Maria M

      Date: 02/02/2024

      Unprofessional poor service way over priced thieves thieves all around

    Pleasant Street Auto Body & Repair, Inc. is NOT a BBB Accredited Business.

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