Complaints

This profile includes complaints for Reliable Window & Siding, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliable Window & Siding, Inc.

  194 Tosca Dr Stoughton, MA 02072-1511

  
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  Reliable Window & Siding, Inc.

  194 Tosca Dr Stoughton, MA 02072-1511

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reliable Window & Siding *** pulled permits to perform the work on my home but never scheduled rough inspections or closed out the permits with my town. They were paid in full and the permits are listed on the invoice. They will not respond to any of my requests to schedule inspections to close out their open permits on my home.I would like for Reliable Windows and Doors to complete and complete/finalize the permits they pulled for doing work on my home that I paid for.

  Business Response

  Date: 05/19/2023

  Hi *****,

  We were unaware that the permit was never closed out when we realized it had not been closed out we scheduled an inspection on 2/14/23 and had no heard anything from the building department till 5/16/23 so we had assumed it was all set, we are waiting for the electrician to have his permit closed out so we can then have ours closed 

  Thanks,

  *****

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered windows back in March 2022, they were supposed to arrive in June, then July, then August, then September etc..... Still not in...NOW IT'S THE END OF OCTOBER!! I still don't have most of my windows. In September, the Owner at Reliable, told my contractor they were in and the contractor could pick them up. The "Owner" took payment in full for my windows. My Contractor sent his guys to remove my old windows, after he paid the "Owner" and they had picked up a few of the windows. WELL, come to find out, only 5 of the windows were in. 2 of the ones that were in are the wrong size. So, now the temperatures are down into the 30's at night and I have plastic and plywood over the large holes from the missing windows. In September, the "Owner" said the missing windows, with the replacements, would be delivered on 10/21. Now, once again it has changed to some time next week. I am considerably upset and I was trying to get my point across to the "Owner" and she hung up on me saying she is 'done helping me and will not help me to get my windows'. I am freezing and at the end of my patience. Of the 5 windows that were in....the bay window with 4 window sections has three sections that are cracked, 2 of the windows have broken mechanics and do not open/close and the last 2 were the wrong size. Pretty "Reliable" I would say.

  Business Response

  Date: 10/30/2022

  I want to start off by saying we are not your contractor you hired someone else to but install the windows and they then bought them through us, they placed an order through us and the order was not placed by them till months after March 2022 so if you were told they were ordered sooner you were lied to. No payment was exchanged between us the only payment we received was from your contractor. We contacted the manufacturer we were told the windows were in so we so we told your contractor they could go pick them up when your contractor arrived the manufacturer told them that they could not find all of the windows but your contractor still proceeded to remove the windows anyway which you contractor told me was his mistake. Regarding wrong sized windows that has nothing to do with us we are not the ones who measured them we were provided sizes by your contractor, and he verified those were the correct sizes, quantities and specs for all windows multiple times via email. You were informed the original expected delivery was 10/21 but you were also informed that that was the expected date not the exact date we are not the manufacturer and did not make the windows, when the windows leave they manufacturer they are to be signed off leaving me to believe they were damaged in transit to your house or during installation. It is up to your contractor to inform me of any broken glass or parts because we are not installing them. You were never hung up on and we have talked multiple times on the phone regarding issues with your contractor. You hired a contractor who on his website does not advertise that he does any of this type of work and did not know the difference between the screen and window size on the sticker on the window. I will contact the manufacturer regarding the broken glass and parts if you need anything else please contact your manufacturer and he can contact us as he is the one who purchased and installed the product we were only given sizes, specs and quantities from them