Complaints

This profile includes complaints for WeGotSoccer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WeGotSoccer has 6 locations, listed below.

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  WeGotSoccer

  605 Myles Standish Blvd Taunton, MA 02780

  
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  WeGotSoccer

  15 Ledgeview Way Wrentham, MA 02093

  
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  WeGotSoccer

  405 Durbin Pavilion Dr Fruit Cove, FL 32259

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  WeGotSoccer

  99 Washington St Foxboro, MA 02035-1357

  
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  WeGotSoccer

  3755 Murphy Canyon Rd San Diego, CA 92123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed 2 orders to this company. This first order was shipped, but the shipping address was changed from my order and shipped to the wrong address. The address was not a valid address, so it was returned. I tried to reach out to the company about this. They told me they would contact me within 48 hours. After 2 weeks, I had still not heard anything. This was a $70+ order. Unfortunately, the order was for the jerseys for my sons recreation soccer team. We had to order it from this business. So I had to reorder it. I purchased 2 day shipping on this order because we were already 1 game into the season, which brought my new total to over $90. After over a week, I received an email that the order was shipped. When I looked, they shipped a pair of socks and told me both jerseys were on backorder. Not only did they only ship me socks, they shipped it regular **** mail not the 2-day that I paid for.We are not 1/3 through the soccer season and my son is without a jersey. I want all of my money refunded to me and I want my sons jerseys to be overnight shipped to my address. I also want an actual person to contact me by phone to explain why this happened and how they are going to fix it. Order 1 # ****** Order 2 # ******

  

  Business Response

  Date: 01/09/2024

  ****, Thank you for taking the time to provide us with feedback on your experience. We processed a refund for the difference in shipping costs. We apologize for any inconvenience caused.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******* jersey on December 27, 2022 for the sum of $126.98 and it was delivered to me. It ran very small. I contacted the company on January 23, 2023 to exchange it for a larger size and they are refusing to exchange or refund saying it was customizable and final sale. I have never dealt with a company like this in my life. It's not like we got our last name on it. It is the name of a popular player. I feel like I have been scammed.

  

  Business Response

  Date: 02/28/2023

  WeGotSoccer adopts a final sale policy on all custom product, including that of product that features "popular" aspects. That being said, we have actively worked with the customer to resolve this matter and the case has since been closed. 

  Customer Answer

  Date: 03/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

   

  I HAVE BEEN REFUNDED THE MONEY AFTER RETURNING.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a retail value $169 soccer match ball on sale as a collectable on Nov 29, 2022. Wegotsoccer (WGS) mailed the ball in a poly envelope without padding and without the box, arriving at my house on Dec 6. I could tell the ball was not in it's original ****** box because I could feel that there was only a ball in the envelope. I did not open the envelope. I called WGS and asked them to ship only the box to me as the ball was going to be used as a collectable. They at first said they do not ship the boxes but later called me back to say they would make an exception (I spoke with ****** each time.) I asked again for them to just mail me the box, it would be easier for me and the boxes are made in a way that the ball slips out easily and the box folds up flat. They insisted I mail the ball back to them and then they would mail me back the ball and the box. They emailed me a postage paid label which i taped over their original shipping label on the original bag and sent it back on Dec 9. I NEVER OPENED THE PACKAGE. On Dec 12 the ball was received by WGS. I emailed on Dec 20 because I heard nothing from them. On Dec 27 I received an email that they had the ball but it was in used condition with dirt and scuffs on it so they would only send it back to me. I did not use the ball and could not have caused the damage. The ball was at their facility for 15 days before I heard from them. They also said they no longer had the packaging it was returned in when I asked them to check it to prove I mailed it back unopened. Furthermore, their return policy states that they cannot accept items not in their original packaging yet they expected me to accept a ball that they removed from the package. I spoke with WGS manager ***** who stated "we are looking into changing that policy" (of shipping ***** out of packaging.) I never should have received the ball without a box in the first place and according to them I have no recourse except to get the ball back in poor condition.

  

  Business Response

  Date: 01/04/2023

  WeGotSoccer appreciates the feedback from the customer as it helps us improve the quality of the products and services provided to our customers. Upon review, the ball was returned to the customer in the condition in which it was received by our customer service team here at **********************. We are happy to provide the customer with a manufacturer's box, however, regretfully we are unable to swap the customer's used ball, for a brand new. 

  Customer Answer

  Date: 01/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  I received the ball in question back since submitting my original complaint. Upon inspection of the ball, I found zero "cleat marks" and zero "scuffs from kicking." I did find an inventory sticker that WGS affixed to the ball, and if that sticker was on it when the ball was supposedly kicked around at a practice it would have shown some type of wear and tear, which it did not. The dirt that they complained about was clearly dust from rubbing inside of the bag they mailed it in, or ink that lifted from the paperwork that was shipped in the envelope with the ball. The dust could also have been picked up in a warehouse setting or from the ink on the sticker on the ball. I was able to easily wipe the ball clean with a damp rag. The glue from their sticker (which would not be necessary if they left it in the original packaging) was the most difficult area to clean. I will therefore accept their offer to mail me the original ****** box to close the complaint. 
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased cleats online on 11/25. Received on 11/29 with scuff marks which we did not complain about. The cleats didnt no fit my daughter and the store initiated a return. The return was denied due to scuff marks. We only removed one clear from the box and they were never worn and immediately returned on 12/1. They refused to refund the money and sent the cleats. They accused us of marking the cleats up.

  

  Business Response

  Date: 12/14/2022

  At the time of receiving the customers shipment, photographs were taken to document dirt ****s on the side and inside heel, as well as creasing in the leather. 
  
  
  In a review left by the customer online, "Ordered cleats online that came scuffed up which was fine. Did not fit." However, in a separate ticket #****** with the customer, " This **** was not here when I returned them earlier this week. Ill be reporting this to the better business bureau. That cleat never left the box when we got them last week." 

   

  Regretfully per return policy we are unable to take back cleats that are not in new condition. 

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  To clarify I tried saying I my review I would have been fine keeping cleats with some scuffing had they fit. The cleats had some creasing but that is fine. I didnt the **** they photographed when we had them. My daughter NEVER wore those cleats outside the kitchen and in fact only tried one cleat. The company is accusing my daughter of wearing the cleats which is 100% false. Im assuming these cleats have been returned before. I would like them to produce the return history of these cleats. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered full soccer uniform kit from WeGotSoccer.com. Everything was ordered in size adult small. Official red jersey turned out to be narrower than all others by 1.5 inch. We reached out to WeGotSoccer.com and asked to fixed the problem. They refused and explained that all jerseys are of different styles, hence do not conform to the same sizing. They also explained that choice of jersey styling is soccer club decision. They did not clarify to us whether they made soccer club aware of the fact that ordering different styles uniforms might cause sizing issues. We believe WeGotSoccer should have explicitly disclosed to soccer club that different style of jersey might come in non-uniform sizing.

  

  Business Response

  Date: 10/24/2022

  WeGotSoccer thanks the customer for their feedback as it aids ** in providing only the best products and services. 

  As it turns out, EZ Kit uniforms are final sale items. As such, measurements are provided on the website of each garment so that our customers can make informed decisions. Additionally the club is provided with sizing samples so that the customer may arrange a local try on of the garments prior to ordering. 

   

  As these are customized, final sale items, regretfully we are unable to provide complimentary replacements as requested.