We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wheelchairs

Numotion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

This profile includes complaints for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Numotion has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Numotion

      300 Myles Standish Blvd Taunton, MA 02780-7364

    • Numotion

      2315 Bob Wallace Ave SW Ste G Suite G Huntsville, AL 35805-4756

    • Numotion

      760 E McDowell Road Phoenix, AZ 85006

    • Numotion

      1687 Shelby Oaks Drive N Ste 8 Memphis, TN 38134

    • Numotion

      8940 Activity Rd Ste K San Diego, CA 92126

    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3-28-25 I got an arm for wheelchair $486.21 box opened in my presents everything complete, on 5-11-25. I received another bill for $14.28 for pad armset, which was included in rirst box. Seeing that I was ripped off for an overpriced arm which I paid for I cant help but wonder what they rip off ******** or other insurance cos.for. I will have to pay this or these rip off b******* will keep adding late fees forever. I believe this *** Needs to be looked into.

      Business Response

      Date: 06/09/2025

      BBB serving *********************, *****, ************ and *******
      ************************************************
      ***********************************************

      June 09, 2025

      Re: ****** *** ***** L, Case ID # ********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about ****** *** ***** *. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      Rhanier Niel Papellero
      Customer Experience Team

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numotio gives 2 f**** regarding its patience. When you need a repair, your required to get a referral from your doctor to fix your chair. This is un heard of I've been in a chair for 35 years and not once have I needed a referral from a doctor *** has no idea on repairs. Not to mention getting an appointment takes several weeks and then getting the repairs done will take several weeks to get done, what about my job, our chairs are our f****** legs when the chair is down we can't work to pay our **** bills. But we are just to deal with this shit!!!??? Another thing these democratic companies send call centers over seas that dont speak a lick of english and script read f****** acknowing this shot is because when you script read you dont give 2 f**** about the customer only what the next line says to say. Then they want to transfer you to a tech, what the f*** is a tech going to do over the phone????!!!!! I know typing this out nothing will change, just a reply of this is our policy sorry you feel this way. This ***le company is a joke and all the board members can **** a fat dick!!!!!!!!!

      Business Response

      Date: 05/09/2025

      BBB
      5 Mt. *********. Suite 100
      ***********, ** **********
      Phone: ************
      July 26, 2021

      Re: **** ****, Case ID # ********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about **** ****. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      ******* ********
      Customer Experience Team

    • Initial Complaint

      Date:04/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I ordered a wheelchair through Numotion. There were many insurance issues and miscommunications during the final step, and I spent hours on the phone to sort it out. One of the issues I had involved them insisting that they had updated my insurance, which they had not. I called multiple times to make sure and they insisted it was fine. It then was not fine and the processing time put me out of the window for that insurance and I had to **** the entire insurance step again with new insurance. Because of all these issues I made absolutely sure they had everything right. I was told by multiple representatives (and my insurance) that I did not owe a copay. They delivered the chair, and at delivery I signed a document stating that I did not owe anything (it said I had a balance of 0 dollars). I have not since had any services through them. I recently got a bill for over three thousand dollars. When I log into the online portal there is no option to see what this is for. This is entirely unacceptable and predatory behavior from a company that already put me through hours of phone calls due to issues they created. There was also to my knowledge no repercussions for anyone involved. I'm assuming if I don't sort this out they will send me to collections eventually. At this point I'm this close to attempting to bill them for my time. That is how much time and energy I've wasted on this. I'm disabled. I'm already juggling many doctors and bills.

      Business Response

      Date: 04/28/2025

      BBB
      5 Mt. ********** Suite 100
      ***********, ** 01752-1927


      April 28, 2024

      Re: ******************, Case ID # ********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about Madison ****** At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************* You can also email us at *********************************************** Or call **************



      Yours sincerely,

      ****** **
      Customer Experience Team

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The buisness I have a problem with Numotion wheelchair services. My son is a client of theirs, for the past 3 months I've tried to get them to come out and bring my son a part for his wheelchair that is really needed. His lap belt is broke. My son depends solely on his wheelchair for transport. they've scheduled 2 appointments and have canceled both with excuses. No one would even call me to let me know the appointment was canceled. I'm the one who reached out to them to see where they were at and I was told that it would have to be canceled. This is getting to be a little ridiculous. I'm tired of playing games with these people. We've went through these people for years and have never had a problem with them it has been within the last year its went down hill.

      Business Response

      Date: 04/08/2025

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about ******* *****. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      ****** ********.
      Customer Experience Team

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A power chair that cost ****** billed to my insurance company built to fit ******* home none of which was done correctly. I was never measured for this chair nor was my home it is way to large has damaged my walls of my home I was told they could just look at me on a telehealth call & confirm measurements not true I believe this to be fraudulent!! I demand the right chair for me I have no chair now due to their negligence Im a ****************** patient I cannot walk

      Business Response

      Date: 03/13/2025

      BBB serving *********************, *****, ************ and *******
      5 Mt. *********. Suite 100
      ***********, ** 01752-1927

      March 13, 2025

      Re: *********** *******,Case ID # ********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about *********** *******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      Rhanier Niel Papelllero
      Customer Experience Team

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I reject this response. This has nothing to do with Hippa.if that was the case, the business is more than welcome to contact me personally to get my release this has to do with a product that was provided for $88,000 and was not the correct product so with that being said, I rejected response and demand it be corrected by the company

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***********

       

       

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 21, 2025 to have batteries replaced in my daughter's power wheelchair. I was informed that NuMotion would not work on the chair because it was "modified". I added headlights to the chair for my daughter so she could drive at night. the headlights were attached to the battery with alligator clips. I offered to remove the headlights and all associated wiring. The technician informed me that there were other modification to the wiring and it would all have to be corrected before he would replace the batteries. The other "modifications" were repairs that I made to the chair AFTER the wiring was damaged by NuMotion technician disassembling the entire top half of the chair to replace a rusted seat pan (held in place by 4 screws and no disassembly was required for the replacement). The broken wiring rendered the chair non functional. I repaired the wiring and had technicians attempt to order new wiring harnesses on several occasions. The correct wiring harness has still not been received and installed. I took the chair home, ordered new batteries from ********** and will install them when they arrive. NuMotion caused the wiring condition that I had to repair for my daughter to be able to use her chair. NuMotion refused to replace the batteries because I had to repair my daughter's chair or she would still be bedridden because NuMotion FAILED to correct the problems with the chair caused by their technician. I am requesting a refund of $300 from NuMotion for their damage to the chair.

      Business Response

      Date: 03/04/2025

      BBB
      5 Mt. *********. Suite 100
      ***********, ** **********
      Phone: ************
      March 4th, 2025

      Re: ***** ****** Case ID # ********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about ******, *******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      ******* ********
      Customer Experience Team

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have already provide a **** release.  As requested, I have completed and signed the **** release provided by NuMotion and it is attached. NuMotion has made no attempt to appropriately respond nor to resolve this complaint. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 03/09/2025

      See attached 

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The new correspondence from the company is the same letter as the previous response asking for a HIPAA release.  Also attached to the correspondence is the completed HIPAA release that I previously completed and sent to the company.  I have been directly contacted by this company by telephone call, outside the BBB complaint process, and they have stated that there will be NO resolution to my complaint.  The company refuses to put their response to this complaint in writing.  

       
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 18, 2025 a Numotion service technician came to my house to perform a repair on my class 3 wheelchair. For those unaware this class of wheelchairs is reserved for those who are severely handicapped and cant manage their daily activities without one. In performing his repair the technician mistakenly cut an electrical cable rendering the wheelchair unusable. I reported the incident to his manager ****** ********* at Numotion **********, **. She apologized but made no effort to expedite an urgent repair as I requested. Instead the replacement cable took ten days to ship and the earliest service appointment Numotion could give me was March 17, 2025. Key in mind that I am totally dependent on my wheelchair for mobility and bedridden without it. This didnt seem to mind to Numotion.Obviously, this would be considered unacceptable for any service provider but for a company servicing class 3 medical devices Its Criminal! In the short term Numotion needs to fix my wheelchair immediately!!! In the longer term Numotion needs to overhaul their service procedures to prioritize repairs that render a clients wheelchair unusable. This isnt the first time Ive been left stranded by Numotion service. Numotion should also set up a loaner program so that in the event of a catastrophic failure a client can borrow or rent a replacement wheelchair until theirs can be fixed.

      Business Response

      Date: 03/03/2025



      BBB
      5 Mt. *********. Suite 100
      ***********, ** 01752-1927

      March 3rd 2025

      Re: ******* *******,Case ID # ********


      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about ******* *******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      **** Rebosit
      Customer Experience Team

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a wheelchair from Numotion and it is due for wheelchair maintenance. After calling to schedule Numtion sent a technician out to assess the chair and make recommendations for repairs. I received a call that the parts were in and schedule to have technician complete these repairs. After 2.5 hours the only repair that was completed was a seat belt. The tech stated all the parts were incorrect and he would not be able to complete. I called to find out what these issues were as I was not home during this appointment. On 02/26/2025 I spoke to director **** who stated she needs to reach out to the technician and the whole process would need to start over. New assessment . New orders new approval. This process takes time and I explained to **** these issues we are having are safety issues and I find it hard to believe that the technician they sent to first ordered every part incorrectly. I stated to **** would it not be standard practice that if a new item such as a seat belt was installed that they would not make sure the fit is correct and is safe for the pt and installed correctly? She told me No not all they time. This is absolutely unacceptable. I explained to **** my son does not walk, talk, sit, or stand unassisted. He is total care and I noticed him slipping out of the wheelchair. This is not acceptable. She said well they dont always do fitting after installing new items. I explained to her also that the chest harness is also broke and I dont want to find my son hanging from his chair. She could have cared less in her nonchalant attitude and said she would have to check with the technician. I find it hard to believe that even the chest harness was ordered incorrectly. I want to know if the technicians working for your company are certified technicians and if this is what Numotion really stands for. I would think it would be common sense to make sure new items installed for and work correctly and are not a safety hazard. I want rectified immediately.

      Business Response

      Date: 02/27/2025



      BBB serving *********************, *****, ************ and *******
      ************************************************
      *********************-4705

      February 27th, 2025

      Re: **** ******, Case ID #********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about **** ******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      ***** *****
      Customer Experience Team

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rose

       

       

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rose

       

       

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Six months ago my disabled son was evaluated for a Convaid CX14 stroller by Physical Therapist, ****. My son sat in his Convaid CX 14 stroller for this meeting. He needed the same size and features, but in a different color. December 30, 2024 an employee brought one to our house with missing and incorrect parts. I did not accept it. The stroller was returned. It was scheduled to be delivered at 3pm 2/26/25. I called at 3pm yesterday asking where **** was and ***** contacted **** and called me back at 4:15 pm stating "Cancel. The parts are not in. Call us back to reschedule." ************ continues to give me the same reason of parts not being in yet. My son needs this wheel chair stroller to access the community.

      Business Response

      Date: 03/03/2025

      Tell us why here...BBB serving *********************, *****, ************ and *******
      ************************************************
      ***********************************************

      March 3, 2025

      Re: ****** *********, Case ID #*********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about ****** *********. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.

      Yours sincerely,

      ****** ********
      Customer Experience Team

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a wheelchair from Numotion and the wheelchair has worsened my diseases and or disorders. They promised to correct the situation and has not done any thing to correct the wrong description and our requirements needed for a viable living being.

      Business Response

      Date: 01/21/2025

      BBB serving *********************, *****, ************ and *******
      ************************************************
      ***********************************************

      January 21, 2025

      Re: Ruchilla ******,Case ID # ********

      Dear Better Business Bureau:

                  We refer to the above and your recent correspondence about Ruchilla ******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
      If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.



      Yours sincerely,

      Rhanier Niel Papellero
      Customer Experience Team

    Numotion is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.