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Business Profile

Collections Agencies

Associated Credit Services, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Associated Credit Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Associated Credit Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with NATIONAL GRID NY. I do not have a contract with ASSOCIATED CREDIT SERVICES, INC. they did not provide me with the original contract as requested

      Business Response

      Date: 10/09/2023

      Thank you for bringing this to our attention as we take these matters very seriously. The account in question was canceled and recalled by our client (National Grid) on 10-6-23. Associated Credit Services is no longer handling the account and the account is closed with our office.

    • Initial Complaint

      Date:09/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with national grid, I do not have a contract with Associated Credit Services *** they did not provide me with the original contract as requested.

      Business Response

      Date: 09/27/2023

      Thank you for submitting your concerns to Associated Credit Services, Inc. This is the first communication we have received from you regarding this matter, and we would like to understand why you believe you are not liable, so we can properly assist. We did request the validation from the original creditor and it was mailed to you on 9/21/23; you should be receiving it soon. Once you receive this, please review the details and contact us directly to discuss further at ************.  In addition, we did submit an update to *********** to mark this item as disputed. If we are able to determine that you are, in fact, not liable, we are happy to submit the deletion request, however we need to speak with you to obtain more details of your claims to make this determination. We look forward to working with you to achieve proper resolution. 

    • Initial Complaint

      Date:08/01/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with NATIONAL GRID-NY. I do not have contract with ASSOC CREDIT SERVICES they did not provide me with th original contract as I requested

      Business Response

      Date: 08/22/2023

      Thank you for submitting your concerns to Associated Credit Services, Inc. Please understand that we are third party collection agency working on a contractual basis for our clients. This is the first request for documentation we have received from you and are happy to request this from the original creditor. Once we receive it, it will be mailed to the address we have on file. If you prefer for us to email it to you, we ask that you contact our office to ensure that you receive the proper opt-in email so that we may do so. Our phone number is ************, and we are open Monday through Thursday 8am - 7pm EST and Friday from 8am - 5pm EST.  After reviewing the documentation, if you still believe you are not liable, we ask that you contact our office directly to discuss so we may escalate as needed.  As a precaution, we have sent the request to the credit bureaus to delete this tradeline. This can take up to 90 days. If you do not receive this update (deletion) please contact us so we may submit it again. 

    Associated Credit Services, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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