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Business Profile

Property Management

GIM Property Management, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm ****** ****** one of the Trustees for ****************************************************************************************We have special keys to outside doors . Two of the Owners ask me to order keys from G** **********************, They are .the present **********************.I mailed in $40 for one set of keys & $40 for a another set of keys . GIM Management received the monies. Since February 15th & 25th. The Owners have not received their keys yet. This is unacceptable. Its been almost 2 months. I have proof of just one of the owners. ****** ***** *** # **, The other Owner is ******* ********* *** #**. This is poor management!!

    Business Response

    Date: 04/07/2025

    We appreciate the opportunity to respond to this matter.


    The delay in returning the keys was due to the envelope requiring a signature upon delivery. Unfortunately, the shipping carrier made three separate delivery attempts, but on each occasion, neither of the listed property owners was available to sign for the envelope. As a result, the packages are ultimately being returned to our office.

    As soon as we receive the returned envelope, we will contact the complainant to coordinate a new method of delivery or pickup. We are more than willing to arrange for the keys to be picked up in person or shipped again.

    Sincerely,
    GIM Property Management

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