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Business Profile

Dog Training

Karen Pryor Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the Karen Pryor clicker training website. I ordered books and treats. The books came fine. The treats came and they were all already expired. I actually fed a few treats to a dog right after opening before I noticed later the same day that they were expired. So that itself was annoying. But what happened afterwards was extremely frustrating. That was about $34 in treats. I contacted them via email with pictures right away. I then sent a follow up message through their online website form. I also called their number which they list to contact them on their website. I receive no reply. It was only sent to voicemail during the phone call. I sent another email, and another message, and I also tried calling several more times. Even during their open business hours, I only reached voicemail. It has now been over 6 1/2 weeks. Altogether I made seven 7!- attempts through different avenues of communication. None of my messages on their voicemail were ever returned. I told them that I was going to be contacting the better business Bureau if they did not retrun my last voicemail within the week and they did not so here we are. I included a picture from the order, a picture of the treats, and a picture of my first email attempt. I might add that until this point I really recommended those treats. I have given those treats to a friends dog who usually has no interest in treats and she loves them. I have never had a client dog who didnt love them. If this was resolved with an apology , I might even consider still buying them because theyre such a good product but at this rate, I dont know. I had to inform a client today of the companys bad behavior.

    Business Response

    Date: 04/30/2025


    Dear *****,

    Sometimes we make mistakes, despite our best intentions to get it right. This is one of those cases.
    On behalf of my company, I am genuinely sorry that it took us so much effort to respond to your inquiry about the On Cue beef treats. This should never have happened in the first place, and once it did, our customer service and communication fell so far below our standards and your reasonable expectations that I  couldn't scarcely believe it! But it did, and we own that. 

    I hope you'll accept our apology, along with a refund of your treat order cost and a complimentary 12-oz bag of beef treats, which is being put through as I write this. I'm so glad you and your dog love the treats, and I hope we can regain a trusted place in your heart and with your clients as well.


    With much respect,
    ***** *******
    CEO


Karen Pryor Academy is NOT a BBB Accredited Business.

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