We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hats

Boston Scally Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product (a Hat) and the item never arrived. When I complained, it supposedly got delivered but I never received it. I complained to the email address provided and the individuals stated they would send out another hat. I again waited..I followed the tracking number provided and after almost 30 days I complained again and then once again, suddenly, the item went from a "independent carrier" to suddenly delivered. It was never even shown at a local distribution center.When I again complained, I was told I would receive a refund for just the amount that would cover shipping. I complained about that being unfair as I was not the one responsible. I was then told I would receive a full refund but I had to wait up to 25 days as the finance **** was having issues.I think you can see where was going. All delaying tactics.I never received a refund or the product.Actually, all I really want is the product.

    Customer Answer

    Date: 05/03/2025

    I HAVE HEARD FROM THE BUSINES but I was not satisfied with their response.  They denied any responsibility stating the site I bought it from purchase was a fraud account.  Maybe so, maybe not, but they should still make the purchase good since they could be in conspiracy with the fraud account just to steal unsuspecting customers.  As far as I can tell they are doing nothing to go after the alleged fraudulent account and are therefor a partner of that account.  

    They are scam artists and the only resolution they can make is to send me the appropriate item I ordered.

    I will continue to tell my friends and associates not to buy from this company.

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2025, I ordered the Guinness hat in XL just like the other 15 I own, and when it arrived it was far too tight. Upon measuring it it is more than 4cm too small, making it closer to a XS or a S than an XL. Despite being labeled an XL it was several sizes smaller. When I reached out via email, I was told there was nothing anyone could do and that I could either get store credit or a partial refund. When I insisted on a full refund I was told that is not possible. Why should I have to lose money because I was sent a defective product?

    Customer Answer

    Date: 04/25/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/13/2025 I purchased the Grateful Dead 60th Anniversary Boston Scally Cap - Patchwork Edition from the Boston Scally Cap company, costing $51.48. I also ordered a matching patch for the hat I now have no use for so my full order total plus shipping was $68.75. I measured my head for size and chose the correct size for that measurement from the companies own fitment chart. Upon receiving the hat I tried it on to find it to be far too tight, so I filed for an exchange. This hat was a limited release so I was worried they wouldnt have any of the next size to process my return, but I figured since they were in stock when I filed for the exchange one would be held for me. Once I shipped my return I received an email that they do not hold inventory and did not have the size I wanted to exchange for. No where in the filing of the exchange was I made aware of this possibility. I again figured this was no big deal and they could just send me back my original order and I could try to make it work. I was wrong again and they wont send back returned orders and gave some weak excuses as to why. They informed me that my only options were now store credit or if I wanted a refund I would have to pay for the return shipping and a restocking fee or $8.95. I have argued for a full refund without any fees charged or for them to send me back my original hat, but they refuse to acknowledge my requests. I have essentially been forced to accept the store credit in an attempt to possibly repurchase my original hat when it gets restocked, though with the companies average response time being over 24 hours I fear I missed out on that possibility also. From reading other customer reviews under the hat on there website Im not the only one who has dealt with this same scenario. I would like the hat I paid for, and should still be given the store credit for the original purchase amount after dealing with all this hassle. I thank the Better Business Bureau for reviewing my claim.

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for an order that not only didn't arrive, but stated that it was in my 'town sorting facility ' for several days, but yet, my town doesn't even have a sorting facility. My town is less than a thousand people. How could my package be here for a week and not arrive? Clearly this is a scam and criminal charges should apply

    Business Response

    Date: 01/22/2025

    This order was not placed with our company.

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 14th. I paid for expedited shipping, the package never arrived. It was order number *******.I have reached out to the company multiple times and they were not responsive in ensuring my package got to me. They stated to reach back out if package did not arrive by 12/26. Monday you the arrival date should have been no later than 12/22. I have reached out and let them know that I have not received my package and would like a refund. The response was can you please confirm your address. I feel this company is less than credible and have taken payment, did not deliver product and are not resolving the issue.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # listed below (*******) was initiated with Discovercard payment. On 10/19/24, I rec'd email from Boston Scally that my order arrived-it NEVER arrived to date. I sent them an email told them I had no product!!!! Two-three days later I got envelope from **** postmaster stating they found label without any package attached. The only way to reach Boston Scally is via email-no other options, their posted tel # is inactive! After several emails, Boston Scally told me "I was responsible for investigating USPO!!" I immediately initiated a charge back. My bank, ************ has been sent ALL related documentation on 4 separate occasions. Their email system only accepts certain docmuments. Bottom line: I want a full refund for my order that was never rec'd! Boston Scally refuses to communicate with Discovercard. I noted online(BBB) that there have been over 20 complaints for similar infractions by Boston Scally for Non-delivery of merchandise. Subsequently, I file this complaint with BBB.

  • Initial Complaint

    Date:07/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 07/05/2024 to Boston Scally. I received notice that my order was delivered, but nothing was received. When I went to the tracking it shows it was delivered to an address in ************ and I live in **********. I double checked my original order, and all my information was correct. The only way to contact Boston Scally is via email so I sent an email on 07/11/2024 asking for a resolution. Never heard back from them so on 07/15/2024 I sent another email and still have received no email back from them, so I sent a 3rd request. This 3rd request I sent them a message online through their website under their contact us section on 07/18/2024. As of today 07/29/2024 I still have not had one response from them. I did send another email today and another message through their contact us section of their website, but I'm not going to hold my breath. I would like to either have them re-send me what I ordered to the correct address or a full refund.

  • Initial Complaint

    Date:04/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company did not issue promised refund and purposely provided incomplete information to credit card fraud claim, resulting in denial of claim from company.

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hoodie from this company and within two times of lit wear the hoodie developed a large hole on the front of it by the main pocket. I reached out to the company in regards to this and they offered no compensation or ability to exchange the item, even though Id only owned it for 10 days at that point stating that since it was no longer new and unused, they can no longer offer any sort of compensation or replacement. I do not feel they so be required to stand by their product more than the second its Delivered to the customers.

  • Initial Complaint

    Date:02/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hat from Boston Scally as a gift for the neighbor boy across the street. I received a delivery notice while I was out of state and thought he received his hat. Now, nearly a year later I find out from his mom he never received the hat. After tracking down the delivery notice I discovered it was delivered to the wrong house a couple of houses down the street. I talked with the people there and they remember receiving the box but since they didnt recognize names and didnt know what it was the sent back to Boston Scally. After multiple emails and texts Boston Scally repeatedly refuses to resend the hat or refund my payment. This is not acceptable.

Boston Scally Company, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.