Important information
- Customer Complaint:BBB with the use of artificial intelligence, analyzed the complaints on 6/26/24
BBB shared the findings and recommendations with Constant Contact.
The findings appeared to show:
Difficulties obtaining refunds or exchanges
Billing discrepancies or unexpected charges
Service quality issues
Unsatisfactory customer service experiences
Constant Contact on 7/21/24 responded to BBB with:
Constant Contact has reviewed the findings, trends and recommendations and appreciates the learnings.
In addition to the above, the company would like to note the below responses that are consistent with our efforts to further enhance and improve the customer experience.
The Company sets forth its terms and conditions for the use of its SaaS platform services in its Terms of Service, which are publicly available on the Company’s website and in each customer’s account. Each customer must agree to the Terms of Service prior to using any Company services. In addition, the Company’s website includes additional disclosures with respect to its services and fees. The Company also provides extensive Knowledge Base resources on its website – a collection of articles, video tutorials and quickstart guides to help customers find answers to their questions. The documents and materials are reviewed regularly for potential changes and improvements. These measures are designed to ensure transparency and provide support in managing service expectations and billing questions. The Company will take into account the Findings and Trends as part of future updates to the Terms of Service, its website disclosures and information included in its knowledge base materials.
Prior to speaking with customers, our support agents must complete a rigorous multi-week training program designed to elevate the customer service experience, and the agent’s technical and communication skills. Agents must also pass a capstone exam and recertify their knowledge regularly. The Company will conduct a review of the training program, taking into account the Findings and Trends to determine whether changes should be made, especially concerning the handling of inquiries relating to billing and refund inquiries, customer satisfaction strategies and escalation procedures.
Over the last 12 months, the Company has taken several actions to improve the overall customer and product experience. The actions include, among many others:
Moving the Company’s Billing team under the Head of Customer Experience Operations to enhance the quality of services.
Hired a new Senior Manager to oversee the Billing Department and its operations.
In the past two months, the Company has hired an additional 18 new customer support agents in an effort to reduce call response and wait times for customers.
The Company continues to review its resourcing needs to ensure it maintains appropriate customer support and call wait times. As a result of these ongoing efforts, since the beginning of 2024, average Billing Department call times have been reduced significantly.
The Company has implemented an updated training curriculum to improve staff knowledge of the product and billing resolution best practices, and it regularly revamps existing curricula as needed to adapt to the ever-changing needs of our customers.
Thank you for these recommendations, and for the opportunity to express our commitment to delivering a
positive, impactful, and memorable experience for our customers. We believe that the recent actions we have taken, along with our ongoing efforts, will continue to result in improved strategies, an overall improvement in the customer experience, and a reduction in the number and severity of any complaints.
Complaints
This profile includes complaints for Constant Contact, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 112 total complaints in the last 3 years.
- 58 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant Contact has been notified and refuses to take any action about the below fraud/impersonation/spamming I demand you immediately freeze, investigate, and close the constant contact account sending from ******************* It is in violation of a judges order: **************************** committing fraud, spamming hundreds, and in violation of the canned spam act as she is not a political organization but an LLC. The former Chair ******* ****** was removed and replaced and is now illegally abusing the email list which she no longer has any permission or right to use. *********************************************************************************** shows the County recognized election. Please immediately freeze her account and delete all emails or I will be forced to file multiple complaints with state and federal authorities including the Arizona Attorney General and pursue litigation against Constant Contact.
Business Response
Date: 12/05/2024
Thank you for your report to Constant Contact. Constant Contact takes complaints about its customers very seriously, as it is committed to maintaining a trusted and secure environment for all users. Constant Contact's Compliance Team will carefully investigate this matter to ensure that its standards are upheld, as Constant Contact has a clear policy against spam, and the misuse of its platform. Thank you for bringing this matter to our attention.Customer Answer
Date: 12/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The complaint is not resolved. Constant contact only said they are looking into it and did not contact me directly
Business Response
Date: 12/16/2024
This complainant is not a customer of ********************. Our Compliance and Legal teams have investigated this matter, and the customer in question is not in violation of our Acceptable Use Policy. Please close this BBB complaint.Customer Answer
Date: 12/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Contact Contact by their refusal is a party to fraud, spam, and harassment. They will be sued in court and this matter will be escalated to the Attorney General and a Federal Investigation.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We began working with Constant Contact in February of 2024. We had several issues with our email lists being unusable, despite having captured information in person at trade shows. We tried to resolve the issue - but found that in order to continue using the product we would need to change our data and email collection methods. We explained this to Constant Contact and tried cancelling teh account in July 2024. The account remained UNTOUCHED and no billing emails or reminder emails were sent from that point. When we were working on 2025 marketing plan, we realized that we were still being charged for the service. We called and were told we did not cancel properly - we requested a refund of the months July-November since the service was clearly not used at all and no log in had happened. We were denied refund. Our contention is that the cancellation process is unnecessarily fussy and confusing - and the notification of billing is intentionally nominal so as to 'trap' customers into paying for the service despite not using it. We wanted to use the service again in 2025 - but now we will not.Business Response
Date: 12/06/2024
Hello *******, thank you for filing a complaint with the BBB and further elaborating on your Constant Contact experience. Although our team has already been in communication with you about your account, I wanted to further elaborate in this forum as well.
As our team communicated, our Terms of Service state that we charge for each month in advance and it is the responsibility of the customer to effectively cancel the account with our team. Although you initially reached out to our team in July via Support Chat to cancel your account, you accepted a 40% discount to continue your account and our team confirmed your desire to proceed with that discount during the chat conversation before closing out the chat. Therefore, the account continued to be open at a 40%- discounted rate until your recent cancellation request last month, which I can confirm has resulted in a successful cancellation of your account.
Although we have to stick by our Terms of Service in order to continue running a successful business, we empathize with all of the frustration this situation has caused with your team and offered a refund for your most recent charge.
Please let me know if you have any additional feedback for our team.
Appreciatively,
The Constant Contact teamCustomer Answer
Date: 12/06/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************** cites TOS, but does not address the fact that a cancellation was attempted and believed to have been submitted in June. After speaking to other people, I have learned that the cancellation process online is INTENTIONALLY laborious and confusing. Many others have gone through the process only to not have cancellation completed properly because rather than cancelling after request is submitted, the company goes through an online process of asking if you are SURE you want to cancel and offering discounts, etc.. The business can confirm that the account was never logged into or used after the attempt to cancel. A quick look will also note that the account had multiple blocks and restrictions leading up to the cancellation - which led to the decision to re-work our data collection before re-signing. A refund from July or August to current would be a satisfactory solution.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 12/30/2024
Hello *******, thank you for your response. I understand that you are not satisfied with our stance on this matter, but we are unable to process any further refunds for your account. While we already offered a partial refund in good faith due to the inconvenience of this misunderstanding, I've attached the chat log from your attempted cancellation to further clarify this matter.
While your chat with our agent clearly shows your attempt to temporarily suspend your account, it also clearly shows your acceptance of a promotional offer to continue your account with a significant discount. Our goal is not to mislead you or make it difficult to cancel your account, but rather to provide you an affordable way to continue using your Constant Contact account without losing all of your work. Furthermore, the agent made sure to confirm with you that you would like to move forward with the promotional rate instead of cancelling your account. Our practices are intended to offer users like yourself an affordable alternative to cancellation, but only if you explicitly opt in to that option.
Because you chose to accept the discount, and then confirmed that choice, we are unable to process any further refunds. Thank you for continuing to work through this issue with us, we hope you can understand our position.
Regards,The Constant Contact team
Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No option to deactivate the account with ********************.Business Response
Date: 12/02/2024
If you no longer wish to use our services, or you need to pause your account without having to pay, you can cancel your account online via the My Account page, by selecting the Manage Plan button on the Billing subtab. For step-by-step and visual guidance on how to cancel, please refer to our main article on the topic (also available via the Help tab in your account): *********************************************************************************************
When you cancel, its based on the current billing cycle youre paid for, so youll still have full access to your account for the remainder of your current cycle. Please bear in mind that if you choose to cancel while you still have credits / a prepayment pool, they will be surrendered. Any automated functions (sign up form submissions, integration syncs, auto emails, etc.) will also cease functionality.
Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Four years ago I signed onto an email service that made claims of making my email campaign easy. After a month of playing around with the site, I decided it wasnt for me. I I wanted to cancel the service and found that it was very difficult to get a hold of anybody and there was no way on the website that I could just simply cancel the site of the service. I called and spoke to somebody and was assured that the service was turned off. In May 2023 I noticed I was still being billed $23. I called back in and explain to them. I dont use the service that I would like a refund and I would like them to stop charging my card, I was given a small refund of $130 and assured that I would no longer be charged. I noticed back in July of this year that I was still being charged the $23. Im very busy I wasnt able to call every single day to get them to turn off the service today. I called in and asked him to please stop charging my card that I did not use the service that theyve been charging me every single month for two years, and I would like to have a refund for at least this year on May of last year when I canceled it and I was told that I was not going to get a refund that it was a subscription based service. Even though I called last year and canceled it and agreed to $130 and refund they still decided to charge me for an additional year , I just want my money back. I cant use the service. It was too difficult to understand and it didnt fit my needs and I dont think I shouldve been charged for years of a service that I never use nor should I have had such great difficulty and just canceling it Im worried that theyre still gonna continue to charge my card . From May of last year to today, that would be a total of 18 months at $23 they billed me Without my permission.Customer Answer
Date: 11/30/2024
I have not heard from the business in response to my complaint.Business Response
Date: 12/06/2024
Hello ***, thank you for filing a complaint with the Better Business Bureau and elaborating on your Constant Contact experience. Your account has been successfully cancelled as of November 19th, and our team has communicated with you further about our guidelines on advanced payment and refund-ability in our Terms of Service. If you have any further questions, comments, or concerns, please respond to the last email you received from our support team to continue the conversation.
Appreciatively,
The Constant Contact teamInitial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 24, 2024, I signed up for Constant Contact's free one month trial. Immediately after, I had a man named **** ******* call me and tell me about the company and everything that they do. He told me that I needed a credit card on file to start my email marketing. I gave it to him. I told him three times that I only wanted to try the company to make sure the emails do not end up in everyone's spam account. He assured me that the first month was just to try out the service. We hung up, he immediately charged my account $46.00. I ************************ him and asked him to cancel my account effective immediately. He said he would and agreed to contact billing for me. Now the company is basically telling me "too bad".Business Response
Date: 03/19/2025
Hello *******,
We apologize for such a delayed response to your complaint, but we appreciate you bringing this situation to our attention. After further reviewing the call you had with our team member, we confirmed that you agreed to the initial charge to start your account as our team member offered you a discount to get started. While we are unable to process a refund at this time per our terms and conditions, we can confirm that your account was successfully canceled in November.
We wish you and your business the utmost success moving forward.
The Constant Contact teamInitial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $250 for a service I did not receive. I reached out several times for a refund. Attached is a recent email I sent and shows where my appointment to receive service was canceled. Please assist.Business Response
Date: 03/19/2025
Hello ******* thank you for documenting your Constant Contact experience with the BBB. I apologize for our extremely delayed response, but I wanted to close the loop on your complaint. After reviewing your statement, we confirmed with our professional services team that they sent you proof of the service they provided in July and refunded you for additional professional services charge in ******. That refund for the ****** charge was processed in September.
Thank you for your patience, we wish you and your business the utmost success.
Sincerely,
The Constant Contact teamCustomer Answer
Date: 03/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
After calling several times I was shown there was an automation edit in my drafts that was done for me. But it was just a draft, no graphics added and I did not receive a meeting with a discussion so that I could successfully activate the Automation. I do not think its fair that I should pay for an Automation and never received instructions/best practices to activate it.
Regards,Athena
Business Response
Date: 05/14/2025
Hello ******* thank you for your patience while we continue to look into your account after reviewing your response. After further review, we stand by our decision to refund your August bill, but not the services paid for in July. Our marketing service providers were awaiting more information and content from you (images, completed email drafts) in order to continue with the setup of the automation as part of the marketing services you paid for. The suspension of your account in August triggered the cancellation of your next meeting with your Marketer, which ultimately resulted in this automation remaining unfinished.
Unfortunately, we are unable to refund your July 2024 payment as our team was cooperating with you to fullfill the service you paid for during the month of July prior to your account suspension.
Appreciatively,
The Constant Contact teamCustomer Answer
Date: 05/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints.Thank you for your response.
I would like to clarify that I made the decision to suspend my account due to not receiving the services I had already paid for. I did not want to enter a cycle of making continuous payments without receiving the agreed-upon deliverables.
While I later discovered that a draft of the service was sent, it was never activated or finalized meaning the service was incomplete and therefore not rendered in full. A draft alone does not constitute fulfillment of the service I paid for. As a result, I maintain that I did not receive the services outlined for July.
I respectfully request that this context be reconsidered in your review and that a refund for the July 2024 payment be issued accordingly.
Regards,Athena
Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking to sign up for a trial email marketing campaign and I signed up for a trial with Constant Contact. Before I could finish the registration process I received a phone call from a *** ***** who said if I sign up for a paid plan they would set up my initial email list to distribute. I was not ready to do it at this point however I am not very technology-savvy so I agreed because he said they would take care of the initial set up with my logo, website and social media handles. I asked the *** if this can all be completed at that time and he assured me it could be. After I made payment he then tells me I need to go thru a link he emailed me to setup a time. In the email he sent it says campaign design should take 5-6 days and I asked him about this time frame as it was unacceptable for my needs and he reassured me that he would get it taken care of that day. I was already not happy at that point however there was an appointment per that calendar for the next morning so I signed up for that appointment. When I get on the appointment link the next morning it is a webinar, no live ***resentative to assist me with set up. Not acceptable and definitely not what I was told would happen. I called to cancel my service and request a refund and I was told I can cancel my order but I would not receive a refund as I need to set up my account and send emails. I do not want to use this service as if the initial contact is lies, it can only go downhill from there. Their fees are higher than the other providers and the only reason I was willing to pay for the higher plan is if they would have done the set up as I was promised. I am displeased and I am requesting a refund.Business Response
Date: 11/18/2024
Hello *******,
Thank you for your patience and for bringing this issue to our attention. After further investigation, we've successfully cancelled your account and issued a refund. Let us know if you have any additional issues.
Appreciatively, the Constant Contact team.Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of 2022 our Business ************** decided to try Constant Contact email service as a way to reach out to past customers and obtain new ones. Our marketing and social media consultant at the time decided that the rules and platform were a little challenging for her to use, and thus cancelled and went on to another service. In October of 2023, while doing my yearly audit I noted a $10.85 per month charge for constant contact. We had a new consultant by then but per our policy I was able to find the login information (we keep logins for all our accounts manually in the office for future reference) and after searching through the site unsuccessfully to find the place to unsubscribe, sent an email to cancel our subscription. It is now October of 2024 and I was shocked to find the same reoccurring charge again in my audit. Again I go to the site ( still could find nowhere to cancel) and decided to call and cancel directly. I reached an answering system that asked for the number associated with the account, when I put in our business number it said "Not seeing a account associated with that number" It repeated this twice then said "this may be due to a bad connection, please try again later. Goodbye." At best this is an intentional means to attempt to maintain subscriptions by making customers weary of trying to cancel, at worst outright theft by keeping a consumer paying for a subscription it clearly isn't using. I know Constant Contact knows when you are not using the product, since they themselves monitor your use to make sure there are no policy infractions.Business Response
Date: 11/19/2024
Hello ***-*****,
Thanks for contacting the Constant Contact Billing Department.
A refund in the amount of $XX has been processed by Constant Contact. It can take the bank/credit card company up to 5 to 7 business days to process this refund before it appears on your statement.
Wed be more than happy to speak with you on the phone or through email if you have any further comments or questions. Just reply to this email or contact us at ************. Our hours of operation and other help options can be found in our Help Center.
Sincerely,
Alanna
Constant Contact's Billing DepartmentInitial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unethical Sales Practices.First Red Flag, **** *******, Marketing Consultant had told me that we can send to a cold email list from constant contact. He said to do the trial but there is a fee to charge for it for full features. Apparently that was a lie to get the sale.Second Red Flag, ***** ****, Customer Success Onboarding Specialist told us that we can't send to cold email list hence the start of this cancellation/refund. Said she will cancel our account and refund us. Not only she did not cancel the account. She did not put any notes in the account. Lastly, we kept getting charged.Talked to ******, Constant Contact's ****************** today. She said account has been cancelled and send to manager for review for refund. Only managers have access to recorded calls. Should hear back in 5-7 days. Will give update if that even happens. Not saying company or everyone is unethical but this is what happened to us with everyone we talked to so far.Business Response
Date: 11/05/2024
Hello ***,
Thanks for contacting the Constant Contact Billing Department.
A refund in the amount of $77.22 has been processed by Constant Contact. It can take the bank/credit card company up to 5 to 7 business days to process this refund before it appears on your statement.
Wed be more than happy to speak with you on the phone or through email if you have any further comments or questions. Just reply to this email or contact us at ************. Our hours of operation and other help options can be found in our Help Center.
Sincerely,
******
Constant Contact's Billing DepartmentInitial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for constant contact in 2014. Despite the fact that I haven't used the company since two 2020 they have been charging me the subscription fee of $56 per month. They've also been discharging me $25 per month and have no record of it although it's on the same credit card. So I have now paid them over $4000 after the last four years and they say there's nothing they can do. These companies should let you know if you haven't used them in a while so that you have the opportunity to suspend a subscription. It's also terrible that they had no idea about the second charge and have no explanation for it.Business Response
Date: 12/04/2024
Hello ****,
I tried calling today so we can speak about your account. Please respond to this email with the best time to reach you.
Thank you,
******
Constant Contact's Billing Department
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