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Business Profile

Plumber

Akian Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Heat for my tenants apartment stopped working so I contacted Akian plumbing, On 11/27/2024 a plumber came to my house and diagnosed a failed flue vent, he rigged it open so we could have heat until they could replace it. on 12/2/2024 they replaced the flue vent. on 12/6/2024 my tenant informed me the heat was again not working. I contacted Akian plumbing and was told somebody would be out, but didnt show up, a couple hours go by and I get a call from Akian saying nobody could look at it until 12/9/2024 so I looked at it myself and found the flue vent had failed and was not opening, I purchased one from a local pluming supply and plugged it in and the boiler immediately started working. I then replaced the vent and the boiler has been working normally ever since. Akian then came by on Monday 12/9/2024 and picked up the failed part. I want a refund for the work they did $815.00. I had no choice but to make the repair myself, it was getting late on a Friday and couldn't leave my tenants without heat for two or more days.

    Customer Answer

    Date: 12/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********** ******

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company offered multiple estimate quotes. Settled with one their team suggested. HVAC immediately began over heating - they cut directly into the unit to release heat. Fast forward 6-7 months and now its summer. Central Air does not work. Unit freezes over. Unit has been inspected by a 3rd party and determined to be over sized and will never run properly. Akian does not respond to phone calls in a timely manner (over 24 hours). I would like an engineer to come on site and redo the calculations to officially determine what the problem is and then have Akian get the system to run properly. Would like to be a priority to the company and not put on the back burner.

    Customer Answer

    Date: 07/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

Akian Plumbing, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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