Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a vehicle at *** pride of **** ma Price was $29,773 everything was all set went in to see the finance manager showed me the paperwork and the price was changed to $30,773 I asked why is that a thousand more and he explained to me because I used my own bank I then asked him to show me where it stated that he can charge me that for using my own bank now this car was for my son and if it was my choice I would have walked away from this deal but he could not show me anything then gets up walks out grabs another Financial Manager I'm assuming was his boss came in with the same story because I used my bank mind you they did run my credit and couldn't beat what I've already got there finance company was going to give me 10. 4% interest rate with 72 months with my bank was 6.54% for 84 months I asked him to show me on paper where it states that they can change the price of the vehicle that I originally came in at for ***** to ***** and he too said there's no paperwork stating it.i feel he took advantage of us.an i said to the dealer this is all b.s an he the dealer shook his head an said he can not say anything or he would be ******** to be charged an xtra 1000 i feel was a scam without any proof as too why??

  Business Response

  Date: 01/13/2025

  Ms. ******** bought a vehicle and was informed that the pricing she saw on our website was based on financing her purchase through the dealership.  She was informed of and shown the disclaimer on our website that requires financing for the special low pricing.  She asked for our finance rates when she entered the business manager's office and decided to arrange financing on her own.  When told about the price she was given the opportunity to cancel the sale.  She chose to move forward and pay the price without financing through the dealership.  

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  First off i applied for loan on 1/3/25 way before i even talked or walked into *** for ***** an was approved, i spoke with ******* twice because i asked what the lowest they will go an  she said they just dropped it from est. 32kplus to the ***** an she had to ask her manager if they would go lower? then she called me back an said ***** is lowest with taxes an doc fee would be around 32 i said i don't pay tax because NH an she proceeded to say oh then you would just pay ***** plus  699 doc fee .so i ended up that day going in an had **** ****** as my salesman son took car for ride went back filled out paperwork an then i asked why i was being charged 1000 more? I was NEVER shown anything  i had my son an my bf also there an repeatedly ask where it says *** can charge xtra 1000 for NOT using their bank??  you guys pressured me into applying with you an i said no multiple times an finally gave in to prove to you that YOU couldn't give me same rate an then you came back with 10.4 for 72mons i said no THEN you through out? well its gonna be a 1000 more? and i ask your dealer **** who could not explain to me why then asked not 1 but 2  financial mangers to show me anywhere on paper it says you can CHARGE me 1000 more because i used my bank an he said he could not!!!! I have both recorded phone calls of ********* an me an her stating what the amount was?? and yes my son paid for it because he wanted the vehicle an you took full advantage of that.when you also try saying he  can only  have the car delivered for additional 300 i said no we can go register it an bring back plates an drive it home !! For free!! You took advantage because we live in **! But i lived in mass for over 35 yrs !!an its quite obvious what you did.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 01/15/2025

  Please refer to our website.  Click on any vehicle and view the details page.  Scroll to the bottom and see the last line of the disclaimers.  It is a standalone, one-sentence paragraph that states "all pricing new and use is with in house financing."  This was reviewed with the customer when she decline to arrange financing with the dealership. She was given the option of ending the transaction.  She chose to proceed of her own volition as she felt the pricing was appealing.  She was not forced to purchase the vehicle.  

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    again disclaimer shows for rebates? I didn't ask for a rebate?  I asked to see proof on paper where it states that if I use my own bank I will get charged additional $1,000  and both Finance managers and sales *** couldn't show specific proof on their disclaimer? but I'm still willing to see proof on here? you can download  an show me the specifics.but your words i can't! So to me that's ripping people off and I'm asking for my $1,000 back. And perhaps in your disclaimer you should Add  more specific facts that if someone uses their own bank they'll be charged additional $1,000. And not go back and try to up the price of the vehicle to cover that thousand additional you try charging.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my engine ceased at ***** miles car was under warrantee for the engine they have had car since Aug. 8th and its still there now they want prove of oil changes from 5 years ago how can anyone know where they went and the place I remember going to they erase the

  Business Response

  Date: 10/16/2024

  Providing proof of oil changes and proper maintenance according to the manufacturer's recommended schedule is a prerequisite for engine repair/replacement under the manufacturer provided warranty.  It is not something the dealership is requiring or has the ability to waive.  If the customer wants to pay for the repair out of pocket before exhausting efforts to obtain warranty coverage we will schedule repair as soon as possible.  Please let us know how to proceed.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 my daughter and I went to Pride *** to purchase her a used car. There was one car that was in our price range and the manager told our sales ************* that it was set to be sold, so he handled everything, and I asked if they inspected it such as breaks etc. to make sure it was good to be sold to us. He said yes. We picked up car on 5/15/2024, On 5/16/2024 she brought it in for inspection, it failed, the sensors on one side were not working, we finally got the car back on 6/6/24. a few weeks ago, she got a flat, had to have towed to a mechanic, he then told us our back breaks were really bad. I called them about it, and they denied them being bad and stated that they were all at least 50%. I reported them to attorney general who advised me to report to RMV inspections, which I did. He did go there and is keeping an eye on them now. The dealership should have looked at the breaks and not sold us a car with bad breaks. They did respond to attorney general and also told them they breaks were all at 50% which was a lie. On Monday a family friend changed the rear brakes for us, when he took them off, they fell apart, that's how bad they were. He said she was essentially driving without rear brakes, and the front brakes are only 30%. I have pictures of the rear brakes and I also kept them. I paid my friend $60.00 for fixing, plus paid for the brake pads. I will attach the receipt and pictures. I want to be reimbursed for what I paid, but most of all I think they should be liable for selling us a car with really bad brakes. Had we not had a flat tire she would not have known about how bad they really were. We paid a lot for the car; it should have been in mint condition. They have not been very nice during this whole ordeal, the service manager ***** and the Sales manager do not know his name, had terrible customer service. $55.99 plus tax and $60.00 for labor. also need front done soon. which i should not have to pay for either.

  Business Response

  Date: 07/30/2024

  I communicated directly with ************** on or about 7/15/24.  The dealership mailed her a check reimbursing her the cost of rear brakes based on receipts she provided.  She is also claiming the front brakes need to be replaced but has chosen to drive the car for the remainder of the summer and have the work performed before sending her daughter off to college with the vehicle.  I stated we would perform the repair if needed but require her to bring the car to our service department.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to have a service appointment and when I call they tell me that they cannot make the appointment. The car is one year one month and the ac does not Work. I pay for additional warranty and expect a reasonable response and resolution

  Customer Answer

  Date: 06/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

  Business Response

  Date: 06/03/2024

  Service Advisor, ***************************, contacted customer, *******************, on 5/24/24 and scheduled a service appointment to repair her vehicle and address her concern.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had a recall on the motor , my motor went and my car was no longer drivable ! I brought my car into PRIDE motor group They informed me they were understaffed and They may not be able to service my car right away . Per my warranty Im entitled to a loaner car , the lot does not have any loaner cars available . I have now been with out my car or any car for 4 and a half weeks . Per customer service they said I could rent a car with my own money then reimburse me which is just another inconvenience on top of the current inconvenience. My case number is: ******** **************** number : ***********

  Customer Answer

  Date: 04/30/2024

  I have not heard from the business in response to my complaint.

  I havent heard from Kia ********** with this matter and still without a loaner vehicle from dealership, and KIA ******** service havent provided a rental car due this bad situation.

  Business Response

  Date: 05/13/2024

  Our Service Advisor, ***************************, has communicated with ******************* and informed her that we will provide her with a service loaner availble for her use while her vehicle is in for service.  Our loaner was returned Saturday, 5/12/24 and is being serviced and cleaned for her use later today or Tuesday, 5/14/24.

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] Ive been without a loaner for nearly 8 weeks, at this point In time, not interested in taking the loaner, Ill continue to rely on my family members for my transportation. I dont feel I should come out of pocket ***** per day since the huge inconvenience in this matter. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Meta

   

   

  Business Response

  Date: 05/20/2024

  There must be some confusion as we don't charge anything for the use of a service loaner.  Service to ********************** vehicle is nearing completion.  If she would like to reconsider our offer, please have her contact the service manager.