We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concert Hall

The Music Room Cape Cod

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Hall.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket for the Cars for June 6th date **** ******. Bought ticket online. Never received ticket or response. Now the event is cancelled. In fact 1/2 of the events have so far been cancelled. I put in an appeal with my credit card. They will not answer the phone nor my email request. Not conducting business right.

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9th and 29th, we purchased tickets to The Music Room in ****************, for two future shows for a total of $216.30. Both shows have been cancelled without notice and there's no way to get in touch with them unless you go there. I did go there after the first show was cancelled and spoke with the owner. He took my information and said he would credit my card and has not done so, nor have we've been reimbursed for the second show.

    Customer Answer

    Date: 04/09/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended a show at the Music Room along with 3 friends on May 28th 2024. My total bill at the end of the night was $154.70. I left a $40.00 tip for a total of $194.70. I noticed sometime in the next week that I was charged for both the $154.70 and the $194.70. Since the time I found the double charge I have both visited the Music Room and called the owner 5 times to no avail. The last time I went I was able too speak with a **************************** who told me he was the owner. He apologized for the error and told me he would take care of it the next day. As of today, Tuesday June 25th, I have yet to hear from ******************** looking for my $154.70 in cash.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought tickets to ********************************* for 8/7/22. Show cancelled 8/6/22, no notice to me. Refund refused. Claims show rescheduled to July 2023. I live in **************** so obviously that wont work.

    Customer Answer

    Date: 09/10/2022

    I have not heard from the business in response to my complaint.  However, PayPal reviewed it and refunded my money.  The owners of this business are thieves.   They told PayPal they had the right to keep the money because they had a no refund policy, even though they cancelled the show and I was from out of state.   They said the show was rescheduled to July 2023, but their calendar ends with December 2022.  In addition, the artists calendar, which does have dates as far in advance as June 2023, does not have a rescheduled show.   LIARS.

  • Initial Complaint

    Date:08/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two tickets for Comedy Legends Show on 7/31/2022. This show was cancelled, without notice. Since that time the only response I could get was on ********* They told me they typically exchange for another show. I explained we were on our way home, and just wanted a refund.They repeatedly told me I would have to email *****, as he is the only one who can do refunds? After 4 emails and much back and forth on ********* I decided this was a losing battle. Copies of tickets attached.

    Business Response

    Date: 08/25/2022

    To BBB & the Customer, as seen in attached document, we have had a no-refund policy for all ticket purchases as a disclaimer listed on the "Ticket Purchase Page" (Example:https://musicroomcapecodtickets.com/events/sugar-ray-and-the-bluetones-09102022/) . When a national touring act cancels a show last-minute due to unforeseen circumstances, we honor the ticket(s) purchased but apply this to the rescheduled date or credit toward any future shows as we have no control of cancellations by these artists or their management. ********* hosts national touring acts six nights per week, year round and again, the "no refund" disclaimer is posted clearly on the "Ticket Purchase Page". This is the policy we incorporated in 2021. As a venue we are happy to provide all customers with equal credit toward any future show or shows. Best regards, *****

    Customer Answer

    Date: 08/25/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

The Music Room Cape Cod is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.